John F.

Filicetti, PMP, MBA

20430 96th Way South, Kent, WA 98031
Home: (253) 520-6949 | Mobile: (206) 396-5588 | johnfili@gmail.com

CAREER ACHIEVEMENT HIGHLIGHTS

• Roles of increasing responsibility as individual contributor, consultant, manager and director in
project management leadership, business development and support.
• Consulted at all corporate levels
• Directing, managing, and developing program and project managers; implementing project
management methodologies, Program/Project Management Offices, Project Portfolio Management
solutions, toolkits, training, mentoring, coaching and quality reviews
• Many years of very successful program, project, and business management; including application
development, Sarbanes-Oxley re-engineering, Business Intelligence, Sales Force Automation,
Software-as-a-Service (SaaS), CRM, EDI, ERP, network integration, call center implementations,
infrastructure upgrades, business solutions and other areas. Many projects have been international
in scope with the largest budget exceeding $100 million.
• Managed P&L and high proficiency with financial reporting, analysis and management, data
management, and expert with Microsoft Office Suite and other PC Applications.
• Recognized for strategic thinking, technical expertise, implementation abilities, and innovation while
handling tough assignments and providing quality results

EDUCATION and CERTIFICATION

• MBA, St. Mary's College, Moraga, CA
• Bachelor of Arts in Industrial Education, Washington State University, Pullman, WA
• Project Management Professional (PMP) Certification from Project Management Institute (PMI)
• Graduate of the Dale Carnegie Program

PROFESSIONAL EXPERIENCE
Instantis, Seattle, WA 2010-Present
Business Development and Service Offering Consultant
• Built pre-sales and post-sales processes and supported the definition, building and delivery of
PPM/PMO/PM services. Provided process subject matter expertise management, sales teams and
customers

Daptiv, Inc., Seattle, WA 2006-2010

Sr. Business Process Consultant, Project Portfolio Management, PMO, Program/Project Subject
Matter Expert, Sr. Sales Engineer, SE Manager
• Provided PMO, PPM, and Project Management solution strategy, consulting, best practices, and
creative solutions to meet customer needs.
• Delivered pre-sales and post-sales SE and process consulting and support as a PPM/PMO/PM and
process subject matter expert for the sales team and customers
• Implemented an online Customer User Group of over 100,000 users providing best practices and
providing answers to customer issues

Seattle Children’s Hospital and Regional Medical Center, Seattle, WA 2005-2006

IT Project Management Office Director
• Maintained full responsibility for providing increased project management delivery and higher
communications by directing IT project management efforts and by implementing Project Portfolio
Management, project management tools, standards, and methodology
• Consolidated and communicated project management metrics and dashboard through the creation of
a Project Management Office

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Ascentium Corporation, Bellevue, WA 2004-2005
Sr. Enterprise Project Management Consultant
• Designed, implemented, and led EPM solutions for clients providing consistency
• Improved client planning and execution efforts by providing business process and strategic execution
management consulting
• Provided analysis, design, and implementation of business processes, procedures, and policies to
meet Sarbanes-Oxley compliance

T-Mobile USA, Bellevue, WA 2003-2004

Director, IT Project Management
• Directed IT project management efforts to provide increased project delivery, more consistent
communication, and higher project maturity through the implementation of a Project Management
Office, a Project Portfolio Solution, and the training of IT project management personnel for all IT
projects in the US with portfolio in excess of $300M
• Increased IT portfolio performance while managing P&L, developing and implementing project
management standards, and providing new ways to accomplish other corporate processes

Washington Mutual, Inc., Seattle, WA 2001-2003

PMO Director – Assistant Vice President
• Directed project management and project delivery resources and implemented a project
management methodology, a Project Management Office, a collaborative workspace, training and
coaching
• Served as a member of the Governance Committee to select corporate projects
• On a corporate level, helped develop and implement corporate Key Performance Indicators (KPIs), a
Balanced Score Card solution, An Enterprise Project Office, project portfolio management, and an
Enterprise Project Management practice

Netigy Corporation, Bellevue, WA 1999-2001

PM Practice Director and Business Consultant
• Directed 60 project management and project delivery resources in the United States and Europe
• Implemented a project management practice complete with a project management office and training
• Assisted in the creation of other practices: Sales, Security, Technical Delivery, Finance, and
Marketing
• Provided business strategy consulting, process re-engineering, Project Management Office
implementations, and business development including B2B, ISP, ASP, and supply chain solutions

3Com Corporation, Bellevue, WA 1996-1999

Senior Program Manager and Services Consultant
• Managed systems integration and business consulting projects with budgets starting at $1M
• Created a worldwide project management team and implemented a project management
methodology
• Implemented Project Management Offices (PMO) for 3Com and clients
• Provided business strategy consulting, business development services, and implemented
professional services and consulting services practices

IBM Corporation 1979-1996

International Program Manager, IBM Consulting (ISSC), Research Triangle Park, NC
• Led a team in the design and implement the IBM Project Management Center of Excellence and
project management consulting practice leading to consistent project management delivery including
a project management office (PMO)
• Project manager for a worldwide, infrastructure upgrade and a worldwide, interactive configurator
application solution for IBM PC division including 100 personnel located in 40 countries.

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Sales Force Automation Development Analyst, IBM PC Company, Research Triangle Park, NC
• Provided technical support and training for a company-wide Sales Force Automation solution

Advisory Technical Consultant Systems Engineer, IBM PC Company, Seattle, WA

• Maintained and distributed the IBM PC Product Configurator application and other sales force
automation solutions

Network and Multimedia Consultant Systems Engineer, IBM Pennant Division, Seattle, WA
• Sole consultant to implement and support a national call center and dispatch network for IBM division
• Implemented national network and multimedia solutions for IBM clients

Technical Support Manager, Helena, MT

• Managed IBM Regional technical support specialists in the states of Montana and Wyoming and
served on Area-level technical and operations task forces

Field Manager, San Jose, CA

• Managed 20 Customer Engineers supporting internal and external customers including twenty-eight
mainframe computers at IBM Support Center and DASD plant

Operations Manager, San Jose, CA

• Managed administrative, operations, security, parts station, and facilities support personnel for an
IBM service branch office with 190 personnel

Critical Situation Manager, San Francisco, CA

• Managed IBM resources during critical hardware and software situations for the Western US and
coordinated IBM resources in the US and other countries during times of disaster relief and business
recovery situations
• Design and implemented Critical Situation and IBM MIS reporting solution

Project Manager, San Francisco, CA

• Managed project team during the installation of a multi-million dollar Automated Call Distributor for
IBM's Western Area Dispatch Center

Customer Engineer, Seattle, WA

• Provided hardware and software support for a territory encompassing 1,000 I/O devices and
midrange computers.

Professional Affiliations
• Member of Project Management Institute (PMI)
• Former Vice President for Puget Sound PMI Chapter and PMO Roundtable Moderator
• Member of the Washington State Project Management Professional (PMP) Certification Training
Team
• Former Vice-President and Board of Trustees for Hemophilia Foundation of Washington
• Several awards for exceptional support, teamwork, and leadership

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