MAKERERE UNIVERSITY BUSINESS SCHOOL

FACULTY OF BUSINESS COMPUTING AND MANAGEMENT

DEPARTMENT OF BUSINESS COMPUTING
INFORMATION & COMMUNICATION TECHNOLOGY CW ONE FOR
BACHELOR OF BUSINESS ADMINIISTRATION YEAR THREE
ACADEMIC YEAR 2010/11 SEMESTER TWO

Instructions
1. Attempt all questions in section A and B
2. All questions carry one (1) mark each.
3. Time allowed : 45 minutes

SECTION A: (SELECT THE MOST SUITABLE OPTION)

1. Which of the following is the odd man out?

a) Information Systems Strategy b) Information systems audit

c) Information Systems Management d) Information Systems

Development

2. The following are part of the Critical Success Factors EXCEPT.

a) Industry c) Strategy

b) Environmental d) organizational

3. One of Porter’s five forces is the threat of substitutes. Which of the following
does this threat depend on?
a) Customer switching costs c) Bargaining power of suppliers
b) Economies of scale d) Standardized products

4. The following are organization’s benefits that provide a stimulus to IT

investment except
a) Productivity c) Competitive advantage
b) Management decision d) Increased turnover

5. In McFarlan’s strategic grid model, companies which exploit emerging strategic

opportunities from new IT belong to the following grid.
a) Factory b) Turnaround c) Support d)Strategic

6. During the business process lifecycle, the following activities occur during the
Enactment and Configuration stage except;
a) Maintenance c) Process modeling
b) Tests and deployment d) Implementation

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7. The three major basic components of a system are,

a) Output, process & input c) Input, output &process

b) Process, data & information d) Input, process &output

8. …………..can be used to translate business objectives into IS/IT objectives.

a) CSF b) SFC c) FCS d) none of the above

9. IT/IS can change the nature of the competition with in an industry in three ways
EXCEPT.
a) Change the industry structure.
b) Determine industry strategy
c) Create new business and industry.
d) Be used for competitive advantage
10.Below are IS/IT investment drivers that help determine the organization
response to IS/IT Organization strategy except

a) Management decision c) Interfacing of system

b) Competitive advantage d) none of the above

11.………………………..supports the alignment of IT and business activities both

within the organization and with business partners and suppliers.

a) BPR b)PBR c)BPM d) MBP

12.Which stage of Nolan’s hypothesis is users enthusiastic about Information

Technology but have little understanding as to its benefits and drawbacks?

a) Initiation b) Contagion c) Maturity d) Control

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13.The following are some of the ways in which IS/IT can be used for Competitive
advantage EXCEPT
a) Establishing entry barriers
b) Affecting the cost of switching operations
c) increasing supply costs
d) Differentiating products/services

14.Which of the following is not part of the three generic strategies for achieving
competitive advantage in an industry using IT?
a) Cost leadership c) Competitive advantage
b) Differentiation d) Focus

15.It’s the Fundamental rethinking and Radical redesign of Business Processes

to achieve Dramatic improvements in critical measures of performance such as
Cost, Quality, Service and Speed

a) Process b) Business process c) BPR d) BPM

16.The following are Tools to assess the viability of IS Investment EXCEPT

a) Payback Period
b) Accounting Return Rate (ARR)
c) Internal Rate of Return (IRR)
d) Profitability Index

17.Bargaining Power of Suppliers can be eroded by IS/IT in the following ways

except
a) By increasing competition between suppliers

b) Suppliers’ power can be shared

c) Suppliers can be integrated

d) Suppliers can be disintegrated

18.Which of the following is not true about Business Process Management?

a) Improving the operations of companies
b) Increasing customer satisfaction
c) Reducing cost of doing business
d) Establishing new products and services at a higher cost.

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 19. The following are ways in which IT can be used for competitive
advantage except
a) Linking the organization to customers or suppliers.
b) Creating effective integration of the use of information in non value
adding process.
c) Enabling the organization to develop, produce, market and distribute new
products or services.
d) Giving senior management information to help develop and implement
strategy.

20. Which of the following is NOT a Tools for Strategic Analysis and
Definition .
a) Folan’s stage model
b) Mcfarlans strategic grids
c) Critical success factors (CSF) analysis
d) Value chain analysis.
21. The following are symptoms of poorly designed processes EXCEPT.
a) Rework, Iteration
b) Duplication of work.
c) Complexity,
d) Exceptions & Special cases
SECTION B (ANSWER TRUE OR FALSE OR FILL IN THE MOST APPROPRIATE
ANSWER

22. A firm’s IT strategy should support the overall strategy of the business. T
23. The Organizational and Information Strategy are dependent upon the
Business Strategy T
24. The opportunities and threats in the SWOT analysis is considered as part
of an external appraisal T
25. CSF function as a linking point between IS/IT and business planning. T
26. IS/IT can decrease economies of scale and raise the capital cost of entry in an
industry F
27. Mcfalran`s strategic grid model is sometimes referred to as an application
portfolio model T
28. BPM is an IT-enabled management discipline that promotes organizational
agility T
29. BPR is the analysis and redesign of workflow and processes only within
Organizations. F
30. The most influential analytical model for assessing the nature of competition
in an industry is the Critical Success Factors (CSFs) F

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