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Project Title:

Business Value of eMenu: Impact Analysis of touch-screen technology specifically usability in a local
casual dining atmosphere.

1. Statement of Objectives
a. What do you intend to achieve?
I wish to achieve a comprehensive understanding of the traditional paper-based ordering
system being used currently in a casual dining restaurant franchise, as compared, to the
modernised eMenu self-ordering. Also, too gain knowledge in the human-computer interaction
practices along with software engineering practices and in turn be able to successfully develop a
touch-screen interface/application that can be integrated into local casual dining atmosphere.
And finally, determine the necessary factors needed to incorporate the eMenu self-ordering
system into a local casual dining franchise. The following objectives have been drafted to
achieve this aim:

Review of literature regarding design rules and usability principles specific to touch-screen
1. interfaces/applications specifically eMenu(s), with special focus on eMenu’s cultural usability as well
as user demographics.
With use Task Analysis techniques I intend to analyse existing paper-based system and a potential
eMenu self-ordering system.
Analyse the hardware and software of existing eMenu self-ordering systems. Along with,
prototyping software (whether proprietary or open-source)
4. Develop a new system incorporating modernised eMenu (storyboarding).
5. Develop a front-end prototype, by incorporating the knowledge gained from literature review.
6. With use evaluation methods/techniques I plan to evaluate finished prototype.

b. Why have you chosen the proposed project?

The following project was chosen based on pure curiosity. It is becoming increasingly evident
that technology is being incorporated seamlessly into many aspects of human life. Why not in a
traditional restaurant setting? Based on my local dining experiences in casual dining franchises,
popular nights can become chaotic which in turn can affect a customer’s experience. eMenu
self-ordering systems may prove a useful solution for this and may also provide additional
unseen/seen benefits to restaurateurs. Investigating this hypothesis is an aspiration of mine.
Learning what is needed to design and develop a modernised eMenu self-ordering system
would be a quite refreshing learning experience, one which may eventually alter our local dining

c. Itemised results/documents you intend to deliver in the achievement of your objectives:

A review of literature regarding design rules and techniques, usability principles, task analysis and
user modelling techniques and finally evaluation techniques pertaining to developing touch-screen
1. interface/applications to be used in a casual dining franchise. A formal analysis of the existing
paper-based ordering system as well as the eMenu self-ordering system and other potential
A formal analysis of the existing paper-based ordering system as well as the eMenu self-ordering
system and other potential alternative(s).
Formal analysis of current eMenu hardware Develop a new eMenu self-ordering system
3. and software, as well as, formal analysis of 4. specially designed for local causal dining
prototyping software. franchise, i.e., storyboard.
Developed front-end prototype (semi-
5. 6. A formal evaluation of completed prototype.
CIS320: Project Description Form Name: Kirt Lee Baptiste SRN: 060339366
2. The Methods to be used
a. How you intend to achieve the objectives listed above:
Firstly, information would be gathered via online research, academic papers, case studies, and
textbooks. Secondly, research methods/techniques such as interviews, questionnaires and
surveys would assist in analysing both systems via task analysis techniques; this in turn would
assist the Third Step, designing a new system. Fourthly, using knowledge gained from the
literature review suitable design rules and usability principles would be followed to facilitate the
creation of application/interface (prototype), using prototyping software, along with formal
analysis of prototyping software as well as hardware and software used in eMenu systems.
Finally, using knowledge gained from the literature review the system would be evaluated
formally using appropriate evaluation techniques.

b. Why you are intending to do it this way:

This project is a mixture of Software Engineering as well as Human-Computer Interaction; only
by having a comprehensive understanding of good HCI practices can an excellent model of a
modernised ordering system be created. Therefore, to be able to analyse, evaluate and design a
system these practices must be adhered too. In simple terms, only until we understand the
importance of HCI practices, then and only then we could redesign existing systems and thus
design and implement new systems.

c. Strategy for getting started

Acquire a breakdown of the current Using task analysis and user modelling
paper-based system through formal and techniques both systems (existing and
Step 1: Step 2:
informal interviews as well as potential) would be analysed and a new
observational techniques. system would be designed.
Information gathered via the literature review would assist in early stages of prototype
Step 3:
development (design rules and usability principles).
Information gathered from the literature review would help analyse the existing prototyping
(propriety or open-source) software as well as an analysis of the hardware and software used
Step 4:
in existing eMenu systems. Surveys, interviews, participatory design and human-centred
design techniques would be used to finish the prototype.

3. The Work Plan

; Initial research (Sept. – Oct. 2010) and Informal interviews (Oct. 2010)
; Mini-literature review (Oct. 2010) and Project proposal (Nov. 26-28th 2010)
; Information gathering (Oct. – Dec. 2010)
; Formal/informal interview, questionnaires and observations (Jan. 14th – Jan. 18th 2010 )
; Formal task analysis (Jan. 18th – Jan. 22nd) and Literature review (Nov. – Feb. 2010)
; Preliminary project report (Jan. 15th 2011) and Design of prototype (Jan. 2011)
; Test prototype (Feb. 1st – 14th 2011) and Evaluate prototype (Feb. 14th – February 28th 2011)
; Begin Write Up (March 1st 2011)
; Submit First Draft (April 1st 2011)

Signed By: Date: Saturday, 22 January 2011

CIS320: Project Description Form Name: Kirt Lee Baptiste SRN: 060339366