Q 1. What is the difference between Outlook & Outlook Express?

What is IP range in networking side?

How we will troubleshoot Outlook?
How we will configure LDAP on Outlook

Ans.
Microsoft Outlook can store more data. it's format of *.pst .it
used SMTP protocol we can used. spell check notepad remainder is present in version of MS-OFFICE XP
2003 2007. It's used
as Microsoft application.
Outlook configures with Microsoft office products. Outlook express format *.dbx...and ver of 5.0 5.5.&
6...it's
equivalent of IE ver. spell checker calc notepad is NOT here. less data can be used.
It's uses POP3 & SMTP Protocols. incoming mail POP3 & Outgoing mail SMTP

IP Range
1-126 Class A subnet mask 255.0.0.0
128-191 Class B subnet mask 255.255.0.0
192-223 Class C subnet mask 255.255.255.0
224-241 Class D subnet mask 255.255.255.255
242-254 Class E
Outlook Express is a part of IE ( Internet Explorer ) This is a default software in Windows OS .

Outlook is third part software e.g of Microsoft Outlook of Windows 2002 XP 2003 2007

Hear some kind of features of Outlook that Outlook Express does not have.

1) Calender

2) E-mail filtering & rules

3) Forms

4) Sheduling

Configuration Steps of LDAP on Outlook -

open your outlook - go to Tool - go to E-mail account - click on E- mail account than E-mail account promt
will be open - go to directory - click check box of Add a new directory or Address Book - click next - here
you can configure LDAP Service on your Outlook.

You can trobuleshoot outlook by take Help on Outlook task bar.

Q2. Howcan i tell if the print spool in running and where is it located?
where does it store spooled print jobs?
Ans. Go to run & type service.msc & restart printspooler service.
Default location for print jobs

c:\windows\system32\spoolprinters
Q3. How to restore Windows XP in Command Mode.
Ans. At the command prompt, type %systemroot%\system32\restore\rstrui.exe

Q4. What is the difference between LCD and TFT?

Ans. A liquid crystal display (commonly abbreviated LCD) is a thin flat display device made up of any
number of color or monochrome pixels arrayed in front of a light source or reflector. It is prized by
engineers because it uses very small amounts of electric power and is therefore suitable for use in
battery-powered electronic devices.

TFT-LCD (Thin Film Transistor-Liquid Crystal Display) is a variant of Liquid Crystal Display (LCD) which
uses Thin-Film Transistor (TFT) technology to improve image quality. TFT LCD is one type of active matrix
LCD though it is usually synonymous with LCD. It is used in both flat panel displays and projectors. In
computing TFT monitors are rapidly displacing competing CRT technology and are commonly available in
sizes from 12 to 30 inches.
Q5.What is Firewire Port? What are its uses?
Ans. Firewire ports are genereally comes with laptop & apple desktop/laptops. You can connect various
external hardware with this. e.g HDD CDROM Cameras etc. the transfer rate of a FireWire port can reach
up to 400 Mbps.

Q6.How do you set the IP address by using the command prompt?

Ans. 1. Go to start select run type CMD and in CMD Prompt type the command
C:>netsh interface ip set address name="Local Area Connection" source=dhcp

2.Go to start select run type CMD and in CMD Prompt type the command

C:>netsh interface ip set address local static 192.168.20.100 255.255.255.0 192.168.20.1 1

Q7.how would you create an email account for a user already in AD?
Ans. If you have installed exchnage server then select the properties of user account and
change the mail enable user check box.
Q8. you take a call from a customer who is very upset they cant work
how do you deal with this?
Ans. 1st thing don't try to argue with him.
2ndly try to understand the issues or problems he is facing.
3rdly don't promise him heaven and earth.

Finally keep a cool head don't concentrate on what he is saying and just concentrate on the solution.

As a help desk professional your duty is to focus on the best possible solution.
Don't get carried away.

Q9. What is LDAP Sserver?

Ans. LDAP Lightweight Directory Access Protocol is an Internet protocol that email and other programs
use to look up information from a server.

Q10.What is the technical difference between Desktop Support & Help

Desk ?
Ans. The difference between desktop support and helpdesk are the following:

1. Desktop support is the one doing the troubleshooting on hand.

2. Helpdesk support is the one receiving the call and troubleshoot it remotely
Q11. What are the core files required to boot Windows XP?
Ans. ntldr, boot.ini, bootsect.dos, ntdetect.com, ntbootdd.sys, ntoskrnl.exe, hal.dll,
system, device drivers (s.sys)
Q12. What is bootloader?

ANS. Bootloader is called Master Boot Record(MBR) where our os is loaded.

Q13Define Low Level Formatting?

ANS. Low level formatting is a type of formatting where new track and sector are created after erasing
old one. This type of formatting is very slow. Actually it is a outlining the track and sector of hard disk
where actual data will be store and writing the control structures that define where the tracks and
sectors are. After low level formatting data is permanently erased but from few software it is possible to
recover data.
Q14. How to make desktop icons appear larger?
ANS. Right click on desktop. Go to properties and then click on appearance tab. Then further click on
effects tab. A window will open. Select the use large option. Then click on apply OK. Thats it.
Q14. What is PXE used for? What dependencies does it have to be useful?
ANS. Preboot Execution Environment (PXE) :- When we are trying to boot system from network we need
to enable PXE boot device from BIOS. It is helpful to install OS from network & it will pick IP address
automaticaly. It is helpful in large network were we cannot install OS manualy.
Q15.A PC did not receive an update from SMS. What steps would we take
to resolve this?
ANS. 1. Need to check system getting IPaddress or not.
2. Need to check system in domain or not
3.Ensure that windows firewall should be off.
Q16. How to improve virtual memory of PC?

Q17. Deference between winxp & win7.

Ans. 1. One of the major differences between both the operating system is User
Access Control. Where Windows XP doesn't have any UAC on other side
Windows 7 enables the UAC feature which was introduced in Windows Vista.

2. Windows 7 supports DirectX 11 where Windows XP support DirectX 9.

3. One major difference is regarding the graphics , where Windows XP lacks

them on other hand Windows 7 is known for its visual appearance.

4. Their is a difference in speed of both the operating system where Windows 7

boots quicker than Windows XP

5. Networking features like direct access and VPN reconnect which were not
available in Windows XP but are introduced in Windows 7 also adds a point to
this list of differences between Windows XP and Windows 7.
The shutdown and the start up is very fast in Windows 7 when compared to the Windows
XP

• There are not much graphical components present in the windows XP but Windows 7
provides good Graphical User Interface (GUI).

• In windows 7 there is no necessity for the drivers to be installed but in Windows XP it is

necessary to install drivers.

• The Kernel of windows 7 is very good when compared to the Windows XP.

• User defined themes can be implemented in Windows 7 but in Windows XP themes

cannot be created by the user.

• The windows defender in Windows 7 provides maximum security to the operating

system but in Windows XP this feature is not available.

Q18. What is “Blue Screen of Death”?

Ans. The Blue Screen (also known as BSoD or blue screen), known officially as a Stop
Error or a bug check, is the error screen displayed by the Microsoft Windows family of
operating systems upon encountering a critical error, of a non-recoverable nature, that
causes the system to "crash." The term is named after the color of the screen generated by
the error. In Linux-based operating systems, a similar term is kernel panic.
Q19. What MAC address and IP address?
Ans. Mac address is the physical address of a computer. Which is 48 bit. But ip address is the logical
address assigned to particular computer .there is two version of ip address ipv4(32 bit) and ipv6(64 bit).if
u type ipconfig/all from the command promt of a computer u can find that both address
png - Portable Network Graphics (PNG) is a bitmap compression method for image
files. PNG supports 16.7 million colors, it is lossless and also supports index color,
grayscale, true color, transparency, and is streamable. It is thus the best
compression method (better than GIF or JPEG) for use on the web.