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Topic: Communication skills at workplace

Specific purpose: To inform my audience about the importance of communication skills

at workplace.

I.p Introduction: Communication skills are the skills and ability to use language
and express the information received.

Thesis Statement: This is a research about the R
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workplace.

Main points:

A. p 
 of good communication skills.
B. p ½ of communication skills.
C.p ÷  of bad communication skills.
D. p  of bad communication skills to organization and employees.
E. p      for communication skills at workplace.

II.p
A. p There are some examples of good communication skills at workplace.
1. p Always be courteous.
2. p Using proper language.
3. p Listen to others.
4. p Posture and body language.

B. p There are some facts of Communication Skills at Workplace that have been
examined.
V p In a recent survey of recruiters from companies with more than 50,000
employees, communication skills were cited as the single more important
decisive factor in choosing managers. (AlexKalina, n.d)
 C.p The causes of bad communication skills that have been identified.
i.p Bad management
ii.p Lack of education
iii.p Lack of confidence
iv.p The domino effect and Murphy͛s Law
v.p Lack of proper training

D. p The effects of bad communication skills to organization and employees.

i.p Effects on company
VpPoor performance in business
VpDelays of a task
VpDecrease in productivity

ii.p Effects on employee

Vp Mistakes
Vp Confusion at workplace
Vp Misunderstand his expected duties

E. p The prevention measures for communication skills at workplace.

i.p Training: must be done continuously
ii.p Continuous positive reinforcement between management and employees
iii.p Prejudging and filtering
iv.p Positive attitude
v.p Patience

III.p Conclusion:
a. p Organization management must concern about the communication skills of
their workers.
b. p Poor communication leads to misunderstandings, which often leads to
mistakes being made on the work given.
c. p Communication skills is essential in order to make the business performs
better.
 DEFEDENCES
1. p r

.; (n.d). Communication - Seven Verbal Communication Skills That Improve
Workplace Management Effectiveness. Detrieved March 10, 2011, From

 
 
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2.p Ê

r. ‰row to Improve Poor Communication Skills . Detrieved March 6,
2011, From http://www.ehow.com/how_4851066_improve-poor-communication-
skills.html