Spring 2011

MBAHCS
Semester 3
MH0052 – Hospital Organization, Operations and Planning (4 Credits)
(Book ID: B1213)
Assignment Set- 1 (Marks 60)

Note: Each question carries 10 Marks. Answer all the questions.

Q.1 a. Explain the differences between formal and informal organizations. [5 Marks]
b. What are the characteristics of a hospital organization? [5 Marks]

SMU Assignment @ 1000 Rs Per Semester

Email: mba8182@gmail.com
Ph: 09873669404

Q2. Explain hospital administration. [10 Marks]

Q3. Hannah Healthcare is planning to open a hospital in North Bangalore region. For this
purpose they have brought together a team of experts.

A. Who are the team of experts who constitute the hospital planning? [5 Marks]
B. What are the principles of hospital planning? [5 Marks]

Q.4. Explain the various ward designs. Explain them with diagrams. [10 Marks]

Q5. Write short notes on:

i. OPD [5 Marks]
ii. Accident and emergency services [5 Marks]

Q6. If you are called be the infrastructural consultant for setting up a NICU in a 5 year old
multispecialty hospital, what are the planning considerations of NICU that you would present
to the Managing Board? [10 Marks]
 Spring 2011

MBAHCS
Semester 3
MH0052 – Hospital Organization, Operations and Planning (4 Credits)
(Book ID: B1213)
Assignment Set- 2 (Marks 60)

Note: Each question carries 10 Marks. Answer all the questions.

Q1. Explain about the Central Billing Department in detail. [10 Marks]

Q2. Mr. Arun kumar met with a road traffic accident in the Bangalore Chennai Highway. He
was rushed to many small hospitals where treatment was refused, and finally was admitted
to Crancare Healthcare. Crancare Healthcare took the patient into the emergency and for
the first half an hour did not start any treatment. The injured one’s relatives insisted and
finally after so much persuasion the treatment started. Mr. Arun Kumar was in the ICU for 5
days and eventually passed away. The patients’ relatives filed a case against the hospital for
medical negligence.

SMU Assignment @ 1000 Rs Per Semester

Email: mba8182@gmail.com
Ph: 09873669404

a. What is the name given to Mr. Arun Kumar’s medical record? [2 Marks]
b. According to the records retention policy in the MRD, how many years should they
retain Mr. Arun Kumar’s Medical record? [2 Marks]
c. Explain the method to retain files of Mr. Arun Kumar’s kind. [2 Marks]
d. What is the procedure for court attendance? [2 Marks]
e. What is the retention time of inpatient medical records that does not require to be
produced in the Court of Law? [2 Marks]

Q3. a. Explain the objectives of hospital pharmacy. [5 Marks]

 Spring 2011

b. Write short notes on Drug Therapeutic Committee. [5 Marks]

Q4. Explain CSSD and its activities in detail. [10 Marks]

Q5. Mr. Amithaab has been recruited as the Housekeeping manager of Vijayam Hospital.
What are the possible work that he need to allocate in the hospital. Outline the various
housekeeping activities in the hospital. [10 Marks]

Q6. Ms. Margret is the executive secretary to the CEO . She is sending an e-mail to the
following group of people for a meeting that is pre-scheduled.

i. Dr. Narayanan N - CEO

ii. Mr. Krishnamurthy P.K. – Hospital Administrator
iii. Dr. Kiran Kumar – Medical Superintendent
iv. Mrs. Lilly Ivan - Nursing Superintendent
v. Ms. Ramya Kumari – Assistant Administrator
vi. Mr. Robert Antony – CFO
vii. Mr. Sathyanarayan Nair – HR Head

Answer the following questions, based on the details given above:

a. Find out the name of the committee that Ms. Margret is calling for. [2 Marks]
b. What is the purpose of this committee? [4 Marks]
c. What are the specific functions of this committee? [4 Marks]

SMU Assignment @ 1000 Rs Per Semester

Email: mba8182@gmail.com
Ph: 09873669404