GAIL HAYES

222 South Figueroa Street, Los Angeles, California 90012

213.537.0022 (Home) / 404.277.3259 (Cell)
gailchayes@yahoo.com

QUALIFICATION PROFILE

Accomplished, performance-driven, and highly motivated sales professional with c

ombined experience in sales and account management. Documented record of success
in generating top quality results and providing significant improvement in acco
unt growth. Ensure the delivery of superior customer service utilizing well-deve
loped communication, interpersonal, and relationship-building skills. Self-start
er and team player, adept at penetrating key accounts, increasing revenues, and
maintaining strong business and client relations. Challenge-driven; resolve toug
h sales problems and bring to successful conclusion. Efficiently perform multipl
e assignments simultaneously within fast-paced, competitive sales environments.

CORE COMPETENCIES
Strategic Business Planning
Key Account Management
New Business Development
Project Management
Prospecting / Closing / Negotiation
Market Positioning
Consultative Selling
Leadership & Team Building
Presentation Skills

PROFESSIONAL EXPERIENCE
HGH Logistics, LLC, Los Angeles, CA
ACCOUNT MANAGER 2009-PRESENT
Direct full spectrum of daily operations of a logistics business with contracted
accounts of $750K in annual revenue. Build and cultivate long-term relationship
s with the terminal and safety manager to facilitate fulfillment of corporate go
als and objectives. Ensure on-time LTL execution. Work collaboratively with seni
or management to coordinate proper dispatch within company compliance standards
while ensuring productivity and overall profitability. Supervise and motivate st
aff to reduce turnover and increase employee satisfaction. Continuously gain sub
stantial knowledge of the LTL logistics industry to optimize company growth and
profitability.
Notable Contributions:
- Strengthened success of company by leading the implementation of a 20-da
y, 3-man rotation which significantly increased productivity for HGH Logistics,
LLC and all contracted accounts by 25% annually
- Achieved savings of 20% annually through the effective negotiation of te
rms of scheduled equipment maintenance
- Generated revenue growth of 30% in 8 months with the addition of a Fortu
ne 100 contracted account
Pfizer, Atlanta, GA / Macon, GA
PROFESSIONAL HEALTHCARE REPRESENTATIVE 2003-2009
Served as primary contact in-charged with the management of sales territory wort
h $12 million quarterly. Led the sales and marketing initiatives for a wide vari
ety of medical conditions, including cholesterol, neuropathy, hypertension, arth
ritis, and diabetes. Acquired six years of primary care, specialty, hospital, an
d clinic experience. Developed high-impact, informative presentations focused on
the effects of products in patient care, quality of life, and disease managemen
t. Assumed full responsibility in overseeing events intended to establish a favo
rable company image and boost product visibility, amplify market share, and incr
ease awareness of various medical conditions in the local community. Initiated a
nd implemented customer value plans, which facilitated greater access, higher sh
are of voice, and productive relationships with key physicians.
Notable Contributions:
- Successfully achieved top 15% in 2008 and top 10% in 2007 performance ac
ross the Southeastern region; received Regional Performance Fund Award
- Attained the highest market share growth for Medicare in 2008 with 10% m
arket share increase
- Championed the “Excellerate to 2.8B†challenge for increasing Lipitor market sha
re by 1% for the first semester of 2008
- Established reputation of having exemplary sales and leadership abilitie
s, which led to being unanimously elected by colleagues to serve on the regional
leadership team as District Captain for sales year 2008-2009
- Received Get-After-It Sales Award for elevating sales from 93% to 112% o
f quota for Lyrica in 2006
- Achieved the Divisions F.I.R.S.T. Award in 2004 and 2005; ranked 7th / 8
3rd and 13th / 82nd respectively for divisional lead product (Norvasc and Caduet
); successfully moved regional rank from 55th to 7th in 2004
- Consistently selected as POA product leader accounted for launching nati
onal strategies and sharing best practices
SC Johnson, Racine, WI
BRAND MANAGEMENT INTERN 2002
Played a pivotal role in the implementation of Ziploc TableTopsâ„¢ revitalization stra
tegy with the aid of information and findings from ACNielsen, consumer insights,
and sales feedback. Generated and presented comprehensive monthly top line repo
rts integrating competitive activity to senior management.
Notable Contributions:
- Demonstrated exceptional performance in analyzing competitive set to eva
luate go-to-market strategies and best practices to recommend positioning enhanc
ements and growth opportunities
M/A/R/C Research, Dallas, TX
SENIOR PROJECT MANAGER 1997-2001
Supervised high-level market research projects that assisted clients in tracking
consumers’ brand perceptions / awareness and forecasting product sales prior to lau
nch for Fortune 100 client companies.
Notable Contributions:
- Consistently surpassed corporate goals, achieving 110% of recoverability
objective and exceeding expectations for timely deliverables, client satisfacti
on, and quality standards
- Worked in partnership with clients, account executives, and production p
ersonnel in developing customized research questionnaires and draft materials to
achieve project objectives

EARLIER EXPERIENCE
Spelman College, Atlanta, GA
GRADUATE ASSISTANT 2001-2003
The Neiman Marcus Group, Dallas, TX
DEPARTMENT MANAGER INTERN 1994-1996

EDUCATION
MASTER OF BUSINESS ADMINISTRATION IN MARKETING: 2003
Clark Atlanta University, Atlanta, GA
BACHELOR OF BUSINESS ADMINISTRATION IN MARKETING: 1996
University of North Texas, Denton, TX