Ravindra Pujari

C/6 Vora Estate, Shahaji Raje Marg, Vile Parle (East), Mumbai: 400 057
Home (91 22) 26166704 Mobile: +919867001391Email: ravipujari0@gmail.com, ravipujari_tech@rediffmail.com
To obtain a challenging position in IT & Telecom companies where I can enhance my abilities & knowledge
 11 years of experience in the IT industry and telecom Industry.
 Experienced in implementation and support of Core network equipments in Service Provider environment and
developed the ability to work under immense pressure.
 Involved in key discussions on improving the quality of service to our customers

EMPLOYMENT PROFILE

Since 1st February ’05 Bharti Airtel Ltd Service Account Manager
12th July '00 to 31st Jan 05 Sify Ltd Network Support Engineer
Jan ’99 to 12th July 2000 Sampoorna Computer People Pvt. Ltd. Electronic Mail Admin

NOTEWORTHY CONTRIBUTIONS

At Bharti Airtel Ltd

Ensure maximum Customer Satisfaction on the CUSTOMER FIRST STRATEGY under the QOS Schedule by aggressively
addressing customer issues (and closure).

Provide unparalleled support and exceed Customer expectations by Proactive customer assistance. Discussion on Monthly
Customer Service Uptime Reports and address the Service related issues personally.

Addressing Customers Service concerns, complaints and queries related to Leased Lines, Radio links-vsat
(BIT/PAMA/DAMA), and Virtual Private Network through Web as well as telephonically.

Co-ordinate with various Fixed Service (FSPs)/National Long Distance (NLD)/ International Long Distance Providers (ILD)
including Bharti (ABTS)/ MTNL/ BSNL/VSNL/SINGTEL for Point-to-point and NLD circuits.

Interface with Network Operations Centre (ISP/ATM/FR/MPLS/CC) to quickly address Customer Issues

Achievements & Honours

 Received an award for the best support team member for contributing towards customer delight and service account
management.
 Received an award for the excellent relationship management.

At Sify Ltd

 Monitor and analyze network performance to ensure optimum network operations

 Appointed NMS and System Admin for the Network Operation Centre
 Recommend network management system changes with NMS Engineers.
 Configuration of Adaptive Broadband equipments required in wireless communication.
 Monitoring and troubleshooting of domestic and International E1 lines for maximum uptime
 Performing pro-active tests on ISDN and Analog PSTN lines for better QOS
 Providing online support to customers using dial-in services of Internet access, CompuServe, GRIC, EDI, Lotus Notes,
POP3 and DTS services
 Assessing the performance of vendor-supplied equipment and services on existing networks, and co-coordinating
network preventive maintenance schedules.
 Carry out upgrades, enhancement, replacement and installation of new networking solutions and services.
 Maintained the Unix Server, Steel Belt Radius Server for Authentication Purpose and 3Com RAS for FaxOverIP
Service all over Western Region.
 Maintaining and Coordinating Weekly Network Audit of Top 30 Local Cable Operator with the Team of 18 Engineer
deputed location Wise.
 Maintaining and Ensuring Maximum Uptime of all servers in IDC.
 Deploying and Maintaining Linux Based Firewall at Local Cable Operator end.
 Maintaining Backup systems management for Servers in IDC.
Projects Handled

Involved in Shifting of Sify Portal Setup & IndiaWorld from VSNL Data Centre in Prabhadevi, Mumbai to SifyHosting
India's first Level 3 Internet Data Centre at Vashi Internet Data Centre the Job Included
 Audit of the Servers
 Take Backups of the Servers and Cisco PIX Firewall Configuration.
 Coordination with VSNL Network Control Group for Routing Changes before and after the Shifting.

Involved in migration of major sites from Intel, USA to Prabhadevi Sify Data Centre the Job included
 Installation of Red Hat Linux 7.2 on 4 servers (Compaq DL380 G2 and ML 530) and Windows NT on 3 servers.
 Installation of Summit SLB Switch (Summit48si).
 Installation of Cisco PIX Firewall 515.
 Preparing Document Related to ISO Process.

Involved in Implementation of Satyam Iway Project and Broadband Project the Job Included
 Installation of Iway Servers (Compaq ML 350 & Dell Power Edge 2500) with Linux 7.2 on 4 servers, which include
LDAP, ADWEB, NAVIS service for Satyam Cybercafés and SESM servers for Cisco SSG Service for Broadband
customers.
 Installation of Summit48 Switch for servers.
 Installation of PPTP on Cisco 3640 Router.
 Preparing Document Related to ISO Process

Involved in Online Transferring the Lotus Notes Server (R4.6) Mail Database from one Location Goa to another location
Mumbai.

Involved in Installation of NMS Client Software SifyBeacon Sify’s Internal NMS all across Western Region.

Involved in Setting up a Data Centre for Mumbai Operation as a Team member.

At Sampoorna computer People Pvt Ltd

Responsible for the administration of Linux mail server which was used for mailing.

ACADEMIC CREDENTIALS

2003: Diploma in System Management (GNIIT program) from, NIIT Institute Mumbai

1999: B.Com (Bachelors in Commerce) from, Mumbai University

1998: Oracle Specialist Program (OSP) from, GEBBS Institute Mumbai

1993: Diploma in Basic from, Silver Time Computer Class

CERTIFICATION

Certificate from Franklin Covey on FOCUS: Achieving your highest priorities.

Certificate from Airtel Certified Project.

Cisco Certified Network Associate (CCNA).

 COMPUTER PROFICIENCY

Protocols TCP/IP, RIP, EIGRP, OSPF, BGP, HDLC, PPP, ISDN, PPTP, MPLS, SSG

Operating Systems Dos, Windows NT 4.0 Server & workstation, Windows 2000,Windows 9X, Windows XP
Professional, Linux 6.2/7.x/9.0
Network Management Tools Total Control Manager ver. 6.0.23, Hiper Access Router Manager ver. 2.0.11

Access Servers 3Com Remote Access Servers

Equipment’s ISDN Terminal Adapters (TA) and NT1 Equipment, HFCL 140 MB OFC system, Bharthi

OFC System, ECI MicroLAN

Test Equipment’s Wandell & Golterman BERT Tester PF30

Security Cisco PIX Firewall, IPSec, Linux Firewall

Routers & Switches Cisco 12404, 7603, 7206, 4500, 3640, 2610, 2510 Router, IGX 8400 series Wide Area
Switch and Catalyst 2900, 1900 switches.

RF Equipment AFAR and Loop Telecom 2.4 Ghz bridging device

PERSONAL DETAILS

DATE OF BIRTH: 1st October 1974

PLACE OF BIRTH: Mumbai

SEX: Male

PASSPORT NO: J1687849

MARITIAL STATUS: SINGLE

TRAININGS ATTENDED

Customer Management Skills by Centum Learning

Situational Leadership Skills by Centum Learning
Project Management Professional by Astrowix