Margaret Layton-El

P.O.Box 67215
Baltimore, MD 21215

Professional Experience:

3/2002 – Present, Carefirst Blue Cross Blue Shield of Maryland, Customer

Service Rep Duties include but not limited too: solving billing issues for
members, answering any questions about existing member’s policies, assisting co-
workers with questions or escalated issues,under State of Maryland and
Performance Accounts.
2008-continuance of training within Carefirst as a Invidiual Market Rep, which
includes and not limited to all Medigap /Personal Comp plans- advising member
of claim status, providing them with forms to completed their changes of
coverage.

1/2001 – 3/2002, University of Maryland Pharmacy Dept, Pharmacy Technician

Certified
Duties include but not limited too: filled pharmacy orders and delivered
medication to the floor for shock trauma and maternity unit.

6/2000-11/2000, John Hopkins Hospital, Pharmacy Technician

Duties include but not limited too: Filling pharmacy orders and delivering
medication.

7/1999- 5/2000, Augsburg Lutheran Home, Certified Medicine Aide

Duties include but not limited too: Provided medication to each resident as
prescribed by their doctors.

4/1998-6/1999, Mercy Hospital, Unit Secretary for Cardiac Care Unit

Duties include but not limited too: Transcribing doctor order for each patient as
they were admitted to specific unit within the hospital. Provided total customer
service to the patients and their families.

7/1996-4/1998 Cardinal Shehan Center (Stella Marris), Certified Medicine

Aide/Nursing Asst.
Duties include but not limited too: helping patients in the Alzheimer’s Unit.
Provided ADL for the elderly and Administered medication to patients as
prescribed by physicians or other health care professionals.

Education, Training, and Certifications

Bachelor of Business Administration March-2009
CPR/AED/ Certified until 12/20/11
Training for Individual Market which includes but not limited to all and Personal
Comp Plans-2009
 Facet 47.1 training started on 9/30/2010
Simple adjustment training at Carefirst Blue Cross Blue Shield
Nasco training at Carefirst Blue Cross Blue Shield
Care training at Carefirst Blue Cross Blue Shield
National Pharmacy Technician, Baltimore City Community College, 6/2000
Health Unit Secretary, Catonsville Community College, 1999
Legal Assistant, Baltimore City Community College, 1997
CPR Card Certified, expires 9/2006
Medical Licenses for Nursing Assistant and Medicine Aide
Awards

Excellent Customer Service at Carefirst

Over 20 letters received for outstanding customer service
Exceptional supervisory, U.S. Department of Commerce/Bureau of the Census,
1991
White Collar Crime, American Criminal Justice Association, 1984
Criminal Terrorism, American Criminal Justice Association, 1984

Affiliations

American Criminal Justice Association, (Lifetime Membership)

American Pharmaceutical Association

References

Available upon request