SEMESTER II

10488MB201 OPERATIONS MANAGEMENT L T P C

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UNIT I INTRODUCTION TO PRODUCTION AND OPERATIONS 12
MANAGEMENT
Production Systems – Nature, Importance and organizational function. Characteristics of Modern Production
and Operations function. Organisation of Production function. Recent Trends in Production and Operations
Management. Role of Operations in Strategic Management. Production and Operations strategy – Elements and
Competitive Priorities. Nature of International Operations Management.
UNIT II II FORECASTING, CAPACITY AND AGGREGATE PLANNING 12
Demand Forecasting – Need, Types, Objectives and Steps. Overview of Qualitative and Quantitative methods.
Capacity Planning – Long range, Types, Rough cut plan, Capacity Requirements Planning (CRP), Developing
capacity alternatives. Aggregate Planning – Approaches, costs, relationship to Master Production schedule.
Overview of MRP, MRP II and ERP
UNIT III DESIGN OF PRODUCT, SERVICE AND WORK SYSTEMS 12
Product Design – Influencing factors, Approaches, Legal, Ethical and Environmental issues. Process –Planning,
Selection, Strategy, Major Decisions. Service Operations – Types, Strategies, Scheduling (Multiple resources
and cyclical scheduling). Work Study – Objectives, Procedure. Method Study and Motion Study. Work
Measurement and Productivity – Measuring Productivity and Methods to improve productivity.
UNIT IV MATERIALS MANAGEMENT 12
Materials Management – Objectives, Planning, Budgeting and Control. Overview of Materials Management
Information Systems (MMIS). Purchasing – Objectives, Functions, Policies, Vendor rating and Value Analysis.
Stores Management – Nature, Layout, Classification and Coding. Inventory – Objectives, Costs and control
techniques. Overview of JIT.
UNIT V PROJECT AND FACILITY PLANNING 12

Project Management – Scheduling Techniques, PERT, CPM, Crashing CPM networks – Simple Problems.
Facility Location – Theories, Steps in Selection, Location Models – Simple Problems. Facility Layout –
Principles, Types, Planning tools and techniques

Total: 60 Periods
TEXT BOOK
1.Norman Gaither and Gregory Frazier, Operations Management, South Western
Cengage Learning, 2002.

REFERENCES
1. Chary S. N, Production and Operations Management, Tata McGraw Hill, Third Edition, 2008.
2. Chase Jacobs, Aquilano & Agarwal., Operations Management, Tata McGraw Hill, 2006.
3. William J Stevenson, Operations Management, Eighth Edition, Tata Mcgraw Hill, 2006
4. Aswathappa K and Shridhara Bhat K, Production and Operations Management, Himalaya Publishing House,
Revised Second Edition, 2008.
5. Pannerselvam R, Production and Operations Management, Prentice Hall India, Second Edition, 2008.
 10488MB202 FINANCIAL MANAGEMENT L T P C
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UNIT I FOUNDATIONS OF FINANCE: 12
Financial management – An overview- Time value of money- Introduction to the concept of risk and
return of a single asset and of a portfolio- Valuation of bonds and shares-Option valuation.

UNIT II INVESTMENT DECISIONS: 12

Capital Budgeting: Principles and techniques - Nature of capital budgeting- Identifying relevant cash
flows - Evaluation Techniques: Payback, Accounting rate of return, Net Present Value, Internal Rate
of Return, Profitability Index - Comparison of DCF techniques - Project selection under capital
rationing - Inflation and capital budgeting - Concept and measurement of cost of capital - Specific cost
and overall cost of capital
UNIT III FINANCING AND DIVIDEND DECISION: 12
Financial and operating leverage - capital structure - Cost of capital – designing capital structure.
Dividend policy - Aspects of divid

UNIT IV WORKING CAPITAL MANAGEMENT 12

Principles of working capital: Concepts, Needs, Determinants, issues and estimation of working
capital - Accounts Receivables Management and factoring - Inventory management – Cash
management - Working capital finance : Trade credit, Bank finance and Commercial paper

UNIT V LONG TERM SOURCES OF FINANCE 12

Indian capital and stock market, New issues market Long term finance: Shares, debentures and term
loans, lease, hire purchase, venture capital financing,

Total: 45 Periods
TEXT BOOK
1.Khan M.Y and Jain.P.K Financial management, Text, Problems and cases Tata McGraw Hill, 5th
edition, 2008.

REFERENCES

1. Pandey. M Financial Management, Vikas Publishing House Pvt. Ltd., 8th edition, 2007.
2. James C. Vanhorne –Fundamentals of Financial Management– PHI Learning, 11 th Edition, 2008.

3. Prasanna Chandra, Financial Management, 7th edition, Tata McGraw Hill, 2008.
4. Srivatsava, Mishra, Financial Management, Oxford University Press, 2008.
10488MB203 MARKETING MANAGEMENT L T P C
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UNIT I FOUNDATIONS OF MARKETING 10
Marketing conceptual frame work - marketing environment - customer oriented organization –
Marketing interface with other functional areas marketing in a globalised environment.
UNIT II MARKETING MIX 15
Product planning and development - product life cycle - brand management, developing new
Product- market segmentation - targeting and positioning, pricing decisions - channel design and
management -retailing and wholesaling - promotion methods. Advertisement, sales promotion and
personal selling,public relations.
UNIT III BUYING BEHAVIOUR 15
Customer value - Understanding Industrial and individual buyer behavior - influencing factors –
customer decision making process

UNIT IV MARKETING RESEARCH 10

Types – process – application of marketing research - preparation of marketing research report -sample
case studies

UNIT V INFORMATION TECHNOLOGY IMPACT ON MARKETING 10

DECISIONS
Online marketing - web based marketing programmes - emerging new trends and challenges to
marketers.
Total: 60 Periods
TEXT BOOK
1. Philip Kotler, Kevin Lane Keller, Abraham Koshy, and Mithileshwar Jha, “Marketing
Management”,13 th Edition, Pearson Education [South Asian Edition].

REFERENCES
1. Etzel, Stanton and Pandit, George Marakas, “Marketing Concepts and Cases”, 12 th Edition, Tata
McGraw -Hill Publishing Company Ltd., 2006.
2. Kurtz and Boone, “Principles of Marketing”, 12 th Edition, Cengage Learning India Pvt. Ltd., 2007
3. Rajen Saxzena, “Marketing Management”, 3 rd Edition, Tata McGraw -Hill Publishing Company Ltd.
2006.
4. Adrian Palmer, “Introduction to Marketing ”, 1s t Edition, Oxford University Press New York, 2004.
 10488MB204 HUMAN RESOURCE MANAGEMENT L T P C
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UNIT I PERCEPTIVE IN HUMAN RESOURCE MANAGEMENT 12
Evolution of human resource management – The importance of the human factor – Objectives of
Human resource management -Role of human resource manager – Human resource policies –
Computer applications in human resource management – Human resource accounting and audit.
UNIT II THE CONCEPT OF BEST FIT EMPLOYEE 12
Importance of Human Resource Planning – Forecasting human resource requirement – Internal and
External sources. Selection process screening – Tests - Validation – Interview – Medical examination
– Recruitment introduction – Importance – Practices – Socialization benefits.
UNIT III TRAINING AND EXECUTIVE DEVELOPMENT 12
Types of training methods purpose benefits resistance. Executive development programmes –Common
practices - Benefits – Self development – Knowledge management.

UNIT IV SUSTAINING EMPLOYEE INTEREST 12

Compensation plan – Reward – Motivation – Theories of motivation – Career management -
Development of mentor – Protégé relationships.
UNIT V PERFORMANCE EVALUATION AND CONTROL PROCESS 12

Method of performance evaluation – Feedback – Industry practices. Promotion, Demotion, Transfer

and Separation – Implication of job change. The control process – Importance – Methods – equirement
of effective control systems grievances – Causes – Implications –
Redressal methods.
Total: 60 Periods
TEXT BOOK
1. Decenzo and Robbins, Human Resource Management, Wiley, 8th Edition, 2007.

REFERENCES
1. Aswathappa, K. “Human Resource Management”, 5 th Edition, Tata McGraw -Hill Publishing
Company Ltd, 2007.
2. Dessalar, “Human Resource Management”, 11 th Edition, Pearson Education, 2008. / Prentice Hall of
India Pvt. Ltd., 2008.
3. Mathis, “Human Resource Management”, 10 th Edition, Cengage Learning India Pvt. Ltd., 2007.
4. Jothi.P and Venkatesh.D.N, “Human Resource Management” , 5t h Edition, Oxford University Press
New York, 2006.
10488MB205 MANAGEMENT INFORMATION SYSTEMS L T P C
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UNIT I INTRODUCTION 9
Data, Information, Intelligence, Information Technology, Information System, evolution, types based
on functions and hierarchy, System Analyst – Role, Functions.

UNIT II SYSTEMS ANALYSIS AND DESIGN 9

SDLC, SSLC, Systems Analysis and System Design, Tools – DFD – ER – Object modeling, DBMS –
RDBMS – OODBMS.

UNIT III INFORMATION SYSTEM 9

Financial, Marketing, Personnel, Production, Materials Information System, DSS, EIS, KMS, GIS,
International Information System.

UNIT IV SECURITY AND CONTROL 9

Security, Testing, Error detection, Controls, IS Vulnerability, Computer Crimes, Securing the Web,
Intranets and Wireless Networks, Software Audit, Ethics in IT.

UNIT V NEW IT INITIATIVES 9

e- business, e-governance, ERP, SCM, e-CRM, Data ware housing and Data Mining, Business
Intelligence, Pervasive Computing, CMM.

Total: 45 Periods
TEXT BOOK
1.Kenneth C. Laudon and Jane Price Laudon, Management Information Systems – Managing the
digital firm, PHI Learning / Pearson Education, PHI, Asia, 2002.

REFERENCES
1. Gordon Davis, Management Information System : Conceptual Foundations, Structure and
Development, Tata McGraw Hill, 2000.
2. Turban, McLean and Wether be, Information Technology for Management – Transforming
Organisations in the Digital Economy, John Wiley, 2007.
3. Raymond McLeod and Jr. George P. Schell, Management Information Systems, Pearson Education,
2007.
4. James O Brien, Management Information Systems – Managing Information Technology in the E-
business enterprise, Tata McGraw Hill, 2002.
 10488MB206 MANAGEMENT SCIENCE L T P C
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UNIT I INTRODUCTION TO LINEAR PROGRAMMING (LP) 12
Introduction to applications of Operations Research in functional areas of Management. Linear
Programming - Formulation - Solution by Graphical and Simplex Methods – Special cases of LP

UNIT II DUALITY AND SENSITIVITY ANALYSIS OF LP 12

Principles of Duality - Sensitivity Analysis using Simplex Final Table – Solving Problems using
Computer Packages (LINDO / LINGO / Solver) - Sensitivity Analysis with computer output.

UNIT III TRANSPORTATION AND TRANSHIPMENT MODELS 12

Transportation Models (Minimising and Maximising Cases) – LP Formulation – Transportation
Method - Initial basic feasible solution methods, MODI method, Cases of degeneracy.
Sensitivity Analysis of transportation problem, LP Formulation for Transshipment Pr oblems –
Transportation Tableau for Transshipment Problems.
UNIT IV ASSIGNEMENT MODELS AND INTEGER LINEAR PROGRAMMING 12
Assignment Models (Minimising and Maximising Cases) – LP Formulation - Solution by Hungarian
Method - Traveling Salesman problem, Crew Assignment Models.
Integer Programming (IP) – Formulation - Pure Integer Programming, Mixed Integer Programming,
(0-1) Integer Programming - Solution using Computer Packages – Understanding the computational
intractability of large scale IP problems in obtaining optimal solution.
UNIT V GAME THEORY AND DYNAMIC PROGRAMMING 12

Game Theory -Two person Zero-Sum and Constant-Sum Games - Saddle Points, Dominance Rule
and Graphical Solution – LP and Zero-Sum Games, Two-Person Non-Constant-Sum Games
Dynamic Programming - Belman s Principal of Optimality, Deterministic Model – Forward and
Backward recursion and its applications
Total: 60 Periods
TEXT BOOK
1. D R Anderson, Sweeny.D.J, T A Williams “An Introduction to Management Science : Quantitative
Approaches to Decision Making”, 11 th Edition, Cengage Learning India Pvt. Ltd.
2. Hamdy A. Taha, Operations Research: An Introduction”, Prentice Hall of India.
REFERENCES
1. Frank S. Budnick, Dennis McLeavy, Richard Mojana “ Principles of Operations Research for
Management” Irwin Series in Quantitative Analysis for Business, AITBS Publishers, New Delhi.
2. Hiller F.S and Liberman G.J., Introduction to Operations Research, 7 th Edition, Mcgraw-Hill 2001.

3. Ravindra A., Philips D.T. and Solberg J.J., “ Operations Research – Principles and Practice”, 2 nd

Edition, John Wiley and Sons, 2000.

4. R.Sivarethinamohan, “Operations Research”, 1 s t Edition, Tata McGraw -Hill, 2006.
5. LINDO - www.lindo.com (a student version of LINDO/LINGO/Solver can be downloaded freely)
 10488MB207 BUSINESS RESEARCH METHODS L T P C
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UNIT I INTRODUCTION 9
Business Research – Definition and Significance – the research process – Types of Research –
Exploratory and causal Research – Theoretical and empirical Research – Cross – Sectional and time –
series Research – Research questions / Problems – Research objectives – Research hypotheses –
characteristics – Research in an evolutionary perspective – the role of theory in research.
UNIT II RESEARCH DESIGN AND MEASUREMENT 9
Research design – Definition – types of research design – exploratory and causal research design –
Descriptive and experimental design – different types of experimental design – Validity of findings –
internal and external validity – Variables in Research – Measurement and scaling – Different scales –
Construction of instrument – Validity and Reliability of instrument.
UNIT III DATA COLLECTION 9
Types of data – Primary Vs Secondary data – Methods of primary data collection – Survey Vs
Observation – Experiments – Construction of questionaire and instrument – Validation of questionaire
– Sampling plan – Sample size – determinants optimal sample size – sampling techniques –
Probability Vs Non–probability sampling methods.
UNIT IV DATA PREPARATION AND ANALYSIS 9
Data Preparation – editing – Coding –Data entry – Validity of data – Qualitative Vs Quantitative data
analyses – Bivariate and Multivariate statistical techniques – Factor analysis – Discriminant analysis –
cluster analysis – multiple regression and correlation – multidimensional scaling – Application of
statistical software for data analysis.
UNIT V REPORT DESIGN,WRITING AND ETHICS IN BUSINESS RESEARCH 9

Research report – Different types – Contents of report – need of executive summary – chapterization –
contents of chapter – report writing – the role of audience – readability –comprehension – tone – final
proof – report format – title of the report – ethics in research –ethical behaviour of research –
subjectivity and objectivity in research.
Total: 45 Periods
TEXT BOOK
1.Krishnaswamy K.N, Appa Iyer Sivakumar and Mathirajan.M,“ Management Research
Methodology:Integration of Methods And Techniques.” 1 s t Edition, Pearson Education, 2007

REFERENCES
1. Zikmund, “Business Research Methods”, 7 t h Edition, Cengage Learning India Pvt. Ltd., 2007.
2. Donald R Cooper, and P S Schindler, “Business Research Methods”, 9 th Edition, Tata McGraw -Hill

Publishing Company Ltd., 2007.

3. Paneer Selvam, “Research Methodology”, Prentice Hall of India Pvt. Ltd / Pearson Educatio n, 2007.
4. Sekaran, “Research Methods for Business”, Wiley India Pvt. Ltd, 2007.
 10488MB208 RESEARCH SEMINAR I L T P C
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Note: Each Student should be advised to present a research paper, taken from
the literature, related to his/her own specialization.