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Mogamat Jamiel Toefy

Personal details:
1 Genoa Crescent San Remo Strandfontein 7798, Cape Town South Africa
DOB: 22/10/1973, Married, 4 Dependants, Fluency in Afrikaans & English, Drivers: Code 08
Tel 0797477909 (Cell) email : mjtoefy@hotmail.com

OBJECTIVE
To secure a challenging position as a Senior IT Support Engineer within a large corporate
organisation whereby I can utilise my unique blend of Computer skills, Computer Hardware
& Software Knowledge and extensive ‘hands on” experience within a Novell/Microsoft/Linux
Operating System environment.

The position should offer scope for personal growth and further career development in
addition to the opportunity for advancement as a Technical team Leader after a period of
achievement. My personal technical development over the next 2 years involves completing
a Atrium Device Dependancy Mapping course through BMC South Africa.

SUMMARY
OF EXPERIENCE

Highly capable and detail orientated individual who can immediately adapt to any technical
environment. Strong ability to support, motivate and inspire teamwork to meet goals and
objectives. Has acquired extensive hardware/software technical computer support
experience over a period of 17 years.

Specific areas of knowledge, experience and expertise is offered in

• Prepping/Installing Linux Slackware Servers


• Prepping/Installing VoIP phones for connectivity to WAN
• Providing 1st/2nd Line Support to Regional Offices
• Providing 1st/2nd Line Support to Users from small to corporate companies
• Creating/Deleting individual/group email accounts in LDAP
• Managing a Helpdesk System
• VIP Support to Upper Management
• Project administering/managing small to medium projects
• Configuration of Desktops/Laptops for connectivity to Corporate Networks
• Configuration of Desktops/Laptops for connectivity to ISP’s via Dial-Up or ISDN
• Setting up Peer-to-Peer networks within LANS
• Network Printers – Installation & Configuration
• Policy Implementation for Windows O/S
• PC Construction – Hardware Upgrades, Installations
• Hardware and Software troubleshooting
• IP Resolution & Troubleshooting
• Supervising/training junior technicians
• PC Literacy training to users
• Basic Active Directory Administration
• Creating/Deleting Scan-to-email accounts
• Microsoft Office setup & configuration
• Groupwise setup & Configuration
• BMC Performance Manager Express Monitoring
• Remedy Call Logging
• TouchPaper Call Logging
• ITBM Call Logging
Mogamat Jamiel Toefy 2

QUALIFICATIONS /
TRAINING COURSES

2008 Torque IT - Qualified MCDST (Microsoft Certification ID 6544294)

2005 Smartsource, JHB


Course 3036 – Linux Fundamentals

2005 Smartsource, JHB


Course 3037 – Linux Administration

2004 CS Holdings, Cape Town


Course 2261 – Supporting Users running the Windows XP Operating System

2004 CS Holdings, Cape Town


Course 2262 - Supporting Users running Applications on the Windows XP Operating
System

2003 Cape Technikon, Cape Town


Advanced Project Management – Course Commences 19/08/2003
Course Outline: Why use MS Project? Formulating a Project Plan, Preparing & Setting MS Project Environment,
Preparing WBS, Optimise Gantt Charts & Networks, Resource Allocation, MS Project – A Communication , a
Monitoring & Reporting tool and Report viewing & printing

2003 Cape Technikon, Cape Town


Project Management Fundamentals I+II – Distinction Pass
Course Outline: Managing the Dynamics of Technological Change through Project Management, General Model
of Project Management, Job of a Project Manager, Managing By Projects, Human Resource Management &
Leadership, Project Intergration & Scope Management,

1999 IT-IQ, Cape Town


MCSE Track WinNT 4.0
Subjects Completed: Network Essentials, Supporting Microsoft Windows, NT 4.0 Enterprise Technologies,
Administering Microsoft Windows NT 4.0, Supporting Microsoft Windows NT Core Technologies
Subjects Passed: Windows NT 4.0 Server (MCP for NT 4.0 Server)

1991 Belgravia High School, Athlone Cape Town


Matric
Subjects Passed: English, Afrikaans, Mathematics, Geography, Accounts & Biology
Mogamat Jamiel Toefy 3

RELEVANT
EXPERIENCE

Current Computacentre SA Services & Solutions


BMC Performance Manager Technical Consultant

Computacenter delivers cost-effective managed services for private and public sector
organisations. Our services span complete outsourcing to specific managed outasking
services across the entire IT infrastructure.

Responsibilities include:

 Assigned Customer Base


 Resolution of BAU calls - Remedy
 Monitoring Client RSM environment
 Administering Portal Elements
 Portal Management & Reports
 Project Assistance
 RSM Installs
 PAR file upgrades
 Patrol Console Management – Agent-based Technology

01/09 – 01/11 Digica (Ltd)


Wintel Specialist

Computacenter delivers cost-effective managed services for private and public sector
organisations in Europe. Our services span complete outsourcing to specific managed
outasking services across the entire IT infrastructure.

Responsibilities include:

 Monitor BMC Impact Explorer


 Raise Calls using Remedy or TouchPaper
 Alert OOH Support Staff or Service Desks of P1/P2 Calls
 Monitor/Troubleshoot Nodes & Devices via Client Portals
 Monitor/Liase FSoC with Support Staff
 Provide First Time Fixes
 Monitor Remedy Call Stacks
 Monitor Client Backups and distribute Reports accordingly

2008 - 2008 Metropolitan Life


Desktop Technical Support Engineer

Metropolitan Life is a corporate company based in Bellville, Cape Town. Their mission is to
focus on enhancing the wealth and health of aspirational people through the provision of
tailored, medium-to-long term risk and investment products.

Responsibilities include:

 Preferred engineer for ACE Call Centres – first point of call for all Call Centre issues.
 Providing 2nd Line Support to Users on Campus
 Providing solutions to RAS users
 Providing support for Third Party and In-house Financial Applications
 Resolving Network/Multi Function Printers

In addition to the above personal achievements during my time at loveLife I achieved the
following -:

• A good understanding of the Call Centre environment


• Asset Management of all Call Centre equipment
• Liasing with Internal/External Vendors
• MFD Setup and Installation
Mogamat Jamiel Toefy 4

2005 – 07/07 loveLife


Senior IT Support Engineer

loveLife is South Africa’s national HIV prevention programme for youth. Launched in
September 1999, loveLife seeks to cut the HIV infection rate among young South Africans
by 50 % and to establish at the same time a new model for effective HIV prevention.

Responsibilities include:

 Permanent Remote Support for 19 Regional & 9 Provincial offices spanning South Africa
 Supporting Linux Servers at Regional Offices including VoIP phone connectivity
 Providing 2nd Line Support to Users at Head Office and regional offices
 Providing RAS solutions to users at Regional Offices
 Providing 2nd line support to GroundBreaker staff
 Managing an email-based Helpdesk System
 Managing a staff of 3 technicians
 Procurement of IT Consumables
 IT Document archiving
 Resolving Network/Multi Function Printers
 Basic User Administration – Windows 2003 Server
 Liasing with 3rd Party Vendors for Warranty/Non Warranty Issues

In addition to the above personal achievements during my time at loveLife I achieved -:


• The running and managing of a Helpdesk system
• Managing/Resolving Asterisk and related VoIP accounts/issues
• Creating/Managing email accounts via LDAP
• Supporting/Creating Backups for the VIP Salaries package

2004 – 2004 Metropolitan Life


Desktop Technical Support Engineer

Metropolitan Life is a corporate company based in Bellville, Cape Town. Their mission is to
focus on enhancing the wealth and health of aspirational people through the provision of
tailored, medium-to-long term risk and investment products.

Responsibilities include:

 Providing 2nd Line Support to Users on Campus and at the branches


 Providing solutions to RAS users
 Providing support for Third Party and In-house Financial Applications
 Liasing with Outsource Technical Support providing support to Off-site users
 Resolving Network/Multi Function Printers

In addition to the above personal achievements during my time at Metropolitan I achieved


the following:

• Gained a good understanding of Microsoft Networks


• Microsoft Outlook in a Microsoft Domain
• Netware Clients within a Microsoft Domain
• Lockdown Policies within Metropolitan
• Windows XP and Local Accounts
• Remote Access Clients

2000 – 2004 Designer Computer Networks


Project Administrator/Senior Support Technician
Mogamat Jamiel Toefy 5

DSN is a privately owned company started by an ex-employee of the WooItru group


providing technical support on Netware/Microsoft servers, cabling and desktop support. I
joined DSN in February of 2000 as a Project Administrator/Support Technician

Responsibilities include:

 Maintaining Hardware/Software of DSN Clients


 Providing solutions to existing PC Infrastructure
 Outsourced to Kirstenbosch Botanical Gardens
 Outsourced to St. Augustine’s Primary – Providing PC Literacy Classes
 Outsourced to Truworths Distribution Centre, Epping
 Locking down Desktops using Policies
 Routine and Proactive maintenance

In addition to the above personal achievements during my time at DSN I achieved the
following:

• Gained a good understanding of Peer-to-peer networks


• Understanding Network Printing devices
• Understanding Hub Layouts
• Setting up of Internet Connection Sharing across Peer-to-peer networks
• Makeup Network Fly-Leads

1996 - 2000 Truworths International, Cape Town


Senior Support Technician/Project Administrator

Truworths International is a retail clothing company focused primarily on high quality, cost
effective mens, womens and kiddies clothing.
I joined Truworths International in 1996 as a Support Technician, supporting day-to-day PC
related problems within a Novell Network environment. This included PC upgrades,
hardware & software upgrades (O/S & Third Party). I was also responsible for setting up the
various training rooms and boardrooms. Two years later I put a project plan together for the
Y2K “bug”. The project plan covered all divisional offices nationwide comprising of
Johannesburg, Randburg, Pretoria and Durban. In total an estimated 400+ computers had to
be upgraded.

Responsibilities included:
• Together with the Network Administrator, we formalised an upgrade path from
Novell Menu screens to Windows 3.1
• A year later, our Email server was upgraded pushing the overheads in Windows 3.1
to the limit. Upgrading to Windows 95 was suggested.
• With the Year 2000 bug craze going around, Truworths International followed suit
and the need for a Y2K Project Plan was put in place.
• Initially a 3-month investigation into the requirements for Y2K compliance was
observed.
• After which Microsoft advised an upgrade to Windows 95B, along with Office 97
Patch updates.
• Implementing Y2K compliance software to all Divisional Offices locally and
nationwide. This included their respective satellite offices.
• At the end of 1999, Truworths fashioned a 24-Hour Delivery Department where
Windows 2000 was a requirement.
• Setting up boardrooms and training rooms for meetings by installing laptops of
outside vendors or PC’s from various departments
• Supporting and contracting support to divisional offices
• Liasing with suppliers for computer and printer repairs.
• Configuring Desktops for Email connectivity
• Creating/Setting up user accounts in Windows NT environments

1996 IMD Electronics, Cape Town


Installation Technician
Mogamat Jamiel Toefy 6

IMD Electronics provided specialised services to the Service Station industry. Their core
business revolved around manufacturing pump-reading equipment that presented the owner
of the Service Station, an accurate reading of fuel pumped for a particular shift.
On appointment was immediately designated full responsibility of PC hardware and software
IT support and back up, further responsible for similar duties as outlined above. These
entailed:
• Prepping computer hardware and installing specialised software for Service Stations
across the Cape.
• Manufacturing/repairing Pump Readers
• Providing support to front office and back office PC’s including swapping
out/replacing faulty pump readers.
• Providing telephonic support to clients in remote areas.
• Extensive site surveys of existing and new service stations for replacement/new
cabling installations.

1993-1996 SPL-Ohio Computers


Junior Support Technician

SPL-Ohio Computers provided hardware and software sales to the retail industry. This
included the installation of small/large networks for companies like APL Cartons, Dulux Paint
& Paper and City Abrasives & Paint Company. We also provided support at Client/Server
level.I started out as a Junior Technician doing monitor, network card and keyboard swaps
for our huge customer database. Later I moved into full Client/Server support providing me
with a wealth of experience.

Responsibilities included:
• Prepping computer hardware for new/existing clients
• Providing day-to-day PC support
• Providing support to Point of Sale systems and back office systems.
• Providing telephonic support to clients in remote areas.
• Site inspections/audits
• Routine cleanups and Proactive maintenance

REFERENCES

• Aziz Samie (SPL-Ohio Computers) Tel: 082 3735810


• Rustim Rhoda (Truworths International) Tel: (021) 460 7584
• Robin Wade (DSN) Tel: (021) 462 2380
• Shamsudien Parker (Character Reference) Tel: (021) 4607890
• Deon Thomas (Metropolitan Life) Tel: (021) 9405316
• Jack De Wet (loveLife) Tel: (011) 5231000

BUSINESS
SKILLS

INTERPERSONAL, COMMUNICATION AND ORGANISATIONAL SKILLS


Mogamat Jamiel Toefy 7

• Ambitious, self-motivated and competitive; able to achieve business goals and


objectives in a pressurised, demanding environment
• Strong “people” skills; ability to get on well with a wide range of people at all levels
including those at top corporate level
• Exceptionally well developed planning, scheduling, co-ordinating and organisational
skills
• Well-developed relationship building abilities; articulate and polished in
communicating with clients; persuasive and convincing
• Extremely service-oriented; firm belief in the maxim that “the customer is king”
• Able to create a professional, businesslike image in the perception of clients
• Uses creativity, innovation and own initiative in order to solve problems and provide
for future growth and development
• Excellent people management and leadership abilities; utilisation of participative,
results-orientated management style
• Able to train, manage, empower and develop others and build focused teams
• I live by the premise that should I not bear knowledge of a certain product, device or
problem, I say “I don’t know but given the opportunity, I will resolve the issue”.
• Passionate about what I do and more passionate about providing excellent service
to my users.