JOB EVALUATION CODE: EDSH027

CORNWALL COUNTY COUNCIL

School Based

JOB DESCRIPTION

Job Title: Assistant ICT Technician (Level 2)

(This member of staff may be part of a team in a primary school whose
function is to reduce teacher workload)
Grade:

Hours:

Responsible to: ICT Co-ordinator/Senior Technician/

Headteacher

Direct Supervisory Responsibility for: None

Indirect Supervisory Responsibility for: None

Important Functional Relationships: Internal: Head of Department, teachers,

teaching assistants, (Senior ICT
Technician), Headteacher, School
management team,Staff, pupils,

External: Suppliers of goods and services, ICT Departments, LEA Advisers

and Officers, Parents, Governors.

Main Purpose of Job:

To assist in the provision of technical advice and support to teaching staff and
pupils in relation to ICT systems and software.

Main Duties and Responsibilities

1. To assist in the effective and efficient operation of the School’s network, ICT
equipment and systems including completing routine maintenance of School ICT
systems, backing up systems, cleaning, monitoring computer equipment and
adhering to the network security processes.

2. To provide assistance to staff and pupils in using the School’s ICT facilities, and
to prepare facilities for class use, sharing expertise and where necessary,
providing instruction sheets.

3. To assist in regular audits stock takes of the school’s ICT hardware and software
at the direction of the ICT Co-ordinator/ICT Technician. To report any
irregularities to the ICT Co-ordinator.

4. To oversee the use of ICT facilities during the pupils’ breaks as directed by the
ICT Co-ordinator.

5. To assist staff in the production of teaching materials.

JOB EVALUATION CODE: EDSH027

6. To advise teaching staff and pupils on how to use the Internet, including
promotion of the School’s website, in accordance with the School Internet
Policy.

7. To provide technical support to ensure the school website is updated on a

regular basis.

8. To monitor the use of copyright material, including ICT software and to maintain
the copyright records.

9. To maintain an awareness of new developments in Information and

Communications Technology.

10. To be aware of and adhere to applicable rules, regulations, legislation and

procedures e.g. County Council (Equal Opportunities Policy/Code of Conduct)
and national legislation (Health and Safety, Data Protection).

11. To maintain confidentiality of information acquired in the course of undertaking

duties for the School.

12. To be responsible for your own continuing self-development, undertaking

training as appropriate.

13. To undertake other duties appropriate to the grading of the post as required.

Optional Clause:
1. To provide an ICT diagnostic and repair service (as qualified) and to liaise with
outside agencies, co-ordinating arrangements to ensure prompt and successful
solutions to ICT problems.

Date Prepared: April 2003

Prepared by: Education Personnel, Cornwall County Council

JOB EVALUATION CODE: EDSH027

PERSON SPECIFICATION

Job Title: Assistant ICT Technician

Department: School Based

Person specification prepared by:Education Personnel, Cornwall County Council

Date: April 2003

ATTRIBUTES ESSENTIAL DESIRABLE HOW

IDENTIFIED
Relevant Relevant work A minimum of 6 Application form/
Experience experience from months work interview.
within a experience of
school/college working with and/or
environment. providing technical
support in ICT
systems.

Education & Attainment of GCSE Attainment of Application form.

Training qualifications (or CLAIT/ECDL.
equivalent level 2
qualifications) to
include a science/
technology related
subject and English
and Maths.

Special Knowledge Technical Keyboard skills. Application form/

& Skills knowledge in ICT. interview.
Knowledge of
Good organisational electronic display
skills. and presentation
formats.

Any Additional Self-motivated. Interview.

Factors
Pleasant and
friendly approach.

Enjoys working with

children/young
people.

Ability to work on
own initiative and as
part of a team.
JOB EVALUATION CODE: EDSH027

GLPC JOB EVALUATION SCHEME

JOB INFORMATION QUESTIONNAIRE
Cornwall County Council

Job Title: ICT Assistant Technician

Present Job Grade:      

Department: Education Arts & Libraries

Service: School Based

Section: ICT

Job Evaluation Code: EDSH027

Immediate Line Manager’s ICT Network Manager/ Head of Department

Job Title: with responsibility for ICT/Headteacher

CONTENTS AGREED BY:

Name of Job Analyst: Name of Manager:
Liz Sandland/Nicky Cook      

Date:      
Date: 28th April 2003
JOB EVALUATION CODE: EDSH027

Supervision / Management of People

Does the post holder supervise/ manage other staff? Yes / No

(Whether permanent, temporarily assigned, shared, contract or
others)

If NO go to the Creativity & Innovation section on page 4.

If YES, Please complete the table(s) below as appropriate:

Complete this table if the post holder has full and ongoing responsibility for
Council employees

Specify the ACTUAL number of employees. Part time, job share and      
full time staff should be treated equally - count the actual number of
people for which the jobholder has supervisory or managerial
responsibility, either directly or through others (i.e. staff who are
managed by a subordinate).
Project Staff – include the number of staff for which the post holder
has complete supervisory responsibility on a near continual basis (in
the course of a project or number of consecutive projects).
Identify the job title(s) of the staff and the number of post holders against each title
Job Title Number of staff
           

In relation to direct reports, identify the nature of the responsibility. In particular

does the post holder:
Allocate, instruct, direct, organise work: Yes / No
Check work: Yes / No
Provide training: Yes / No
Undertake appraisal: Yes / No
Discipline staff if necessary: Yes / No

Are staff in the same section?

Yes / No
If yes, please specify the name / title of the If no, specify the different section
section: names:
           

Is there more than one occupational group

Yes / No
If yes, please specify the occupational groups:
     
JOB EVALUATION CODE: EDSH027

Complete this table if the post holder has full and ongoing responsibility for Council employees
– continued.

Does the post holder face an extra demand due to the fact that staff are located at
different bases or highly mobile? If yes, please describe the nature of the
dispersal: Yes / No
     

In the case of highly mobile staff, specify (on average) the number of days per week
the staff are away from the post holder’s office.
     

Complete this table where the post holder’s responsibility for Council
employees is for temporary assigned or shared employees (this includes
responsibility for seasonal staff and must be for a minimum of four weeks per year).
Specify the ACTUAL number of employees.      
Recurring supervision of temporary staff or seasonal variations
should be averaged on an annual basis.
Project Staff – consider situations where there is less than complete
supervisory responsibility and/or projects are on a less than
continuous basis.
Deputising – include those staff which the post holder has temporary
supervisory responsibility for a limited period (e.g. absence cover).
Identify the job title (s) of the staff and the number of post holders against each title

Job Title Number of staff

           

In relation to the above staff identify the nature of the responsibility. In particular
does the post holder

Allocate, instruct, direct, organise work: Yes / No

Check work: Yes / No
Provide training: Yes / No

For contract workers or agency staff ONLY

Specify the ACTUAL number of employees averaged over a typical      
year.

Contract staff should be subject to regular monitoring and issuing of

directions and instructions.
Identify the job title (s) of the staff and the number of post holders against each title:
Job Title Number of staff
           

Please describe the nature of the responsibility:

     
JOB EVALUATION CODE: EDSH027

Creativity and innovation

This section considers the extent to which the job requires innovative and
imagination responses to issues and the resolution of problems.

Please give examples of creativity and innovation which the job requires and for
each example indicate frequency. The fullest range of potentially creative work
should be taken into account. This can be exercised in a number of ways including,
for example: caring and counselling; design and application of information
technology systems; creation and planning of menus; repair and maintenance of
landscapes, buildings, plant and machinery; cleanliness and well being of the
environment; preparation of plans and drawings, development of policy, practice
and procedures and in the use of the written and spoken word.

Example Frequency
Assisting in the daily maintenance of the School's ICT Daily
resources, including backing up systems, cleaning,
monitoring computer equipment etc.

Providing technical assistant to staff and pupils in using the Daily

School's ICT facilities, and to prepare facilities for class use,
sharing expertise and where necessary, providing instruction
sheets. The post holder may be required to devise
instruction sheets.
Weekly
Assisting teaching staff in the production of teaching
materials. As required

Undertaking some repairs to computer equipment. Daily

Overseeing the use of ICT facilities by pupils during break

time/out of school hours.

Describe any instances where the post holder has to find a solution or a new
response to issues.
Trouble shooting with regard to basic network, hardware and software
problems as they occur.
Devising draft information sheets or assisting in the preparation of teaching
materials as requested by the teaching staff or as directed by the Network
Manager/Head of Department with responsibility for ICT.

Give examples of the post holder’s response to problems and indicate the frequency
for each example:
The post holder is required to respond to basic ICT problems, providing
specialist technical support and a diagnostic and repair service for ICT
resources (within the limits of the post holder's training).

To what extent is the job/work determined or assisted by guidelines, controls, limits,

procedures and systems and please give examples:
The work of the post holder is assisted & determined by guidelines to a large
extents, which include the following:-
School Code of Conduct.
The school's recognised security procedures.
Health & Safety Procedures.
Display Screen Regulations.
JOB EVALUATION CODE: EDSH027

Copyright legislation and Data Protection Act.

The recognised organisational procedures and working practices within the
ICT department.

Contacts and Relationships

This section considers the degree of personal contact and the nature of the
relationships with others required to carry out the job.

Type of Who? Identify who Why and What? For each When?
contact? the post holder contact explain the reason for Identify
Specify contacts e.g. and nature of the frequency
numbers Members, Chief communication e.g. daily,
from list Officers, managers, weekly,
below clients, other monthly,
employees, general quarterly or
public, suppliers etc annually
A ICT Network Routine information relating Daily
Manager, Heads of to ICT facilities, availability
Departments, for providing technical
Headteacher, ICT support for lessons etc,
technical staff, instruction sheets and
teachers, teaching teaching aids etc.
support staff,
pupils.
B Daily/ as
Heads of Explanations relating to ICT required
Departments, repairs, procedures and
Headteacher, ICT working practices, internet
Network Manager, policies etc. Daily
teachers, teaching
support staff, Updating the
pupils. Headteacher/senior
management team on any
issues of concern detected
during the course of duty, eg:
internet misuse, missing
equipment, inappropriate
behaviour in ICT suites etc.

A. Routine exchange of F. Care and Compassion K. Conflict Resolution

information
B. Providing routine G. Coaching / L. Formal Training /
explanations/advice Mentoring / Motivating Teaching

C. Providing detailed H. Counselling M. Formal Presentations /

explanations / advice on Public Speaking / Public
specialised matters Representation
D. Influencing / Persuading I. Interviewing N. Formal Negotiation

E. Tact and Diplomacy J. Handling Client O. Providing advice on

Relationships highly complex matters

Does the post holder represent or negotiate on behalf of the Council?

Yes / No
JOB EVALUATION CODE: EDSH027

If yes, please identify the circumstances. How often does this occur?
     

Decisions – Discretion

This section considers the requirement of the post holder to make decisions or
recommendations made as part of the post holder’s remit (as defined in the job
description).

Give examples of the most important decisions or recommendations required by the

job. Distinguish between decisions for which the post holder has authority and
where the post holder makes recommendations to others. Define the extent of the
effects of the post holder’s decisions on the manager section / department, clients,
other departments, the whole Council etc.

Please list decisions / recommendations that Dec = D The decisions /

the post holder makes: Recom = recommendations
R effects:
Decisions relating to diagnostic and D Assistance in the
repair work undertaken by the post maintenance of
holder. Such work will be restricted to school ICT resources.
basic ICT problems and will be
supervised by fully trained ICT technical
staff. D Ensures appropriate
use of ICT facilities
Decisions relating to supervision and and minimises risk of
control of pupil's use of ICT facilities damage to resources.
whilst supervising activity in the ICT
suites during break times/out of school
hours. Again, the post holder will seek
support from teachers/Network Manager
with regard to management of incidents of D Assists the
bad behaviour. development of ICT
skills for staff and
Decisions with regard to advising users pupils.
on basic ICT operations.
D As above.

Decisions relating to content of relatively

basic instruction sheets devised to assist
teaching staff and pupils' development of R As above.
ICT skills.

Recommendations relating to the use of

the internet in response to questions from
staff/pupils.

On what issues does the post holder go to his / her manager for advice / guidance /
a decision?
The post holder seeks advice from the ICT Network Manager/Headteacher with
regard to guidance on daily activities, work programme, repair work to be
undertaken, direction to supervise ICT suites, the post holder goes to his/her
manager to inform them of any ICT related problems and concerns. The ICT
JOB EVALUATION CODE: EDSH027

Network Manager (where this post exists) is available to the post holder to
provide ICT specialist advice.

What policies, procedures, manuals, working standards or other guidelines / rules

affect your decisions?
School Code of Conduct.
The school's recognised security procedures.
Health & Safety Procedures.
Display Screen Regulations.
Copyright legislation and Data Protection Act.
The recognised organisational procedures and working practices within the
ICT department.
Computer hardware and software manuals (re: decisions relating to technical
support and/or trouble shooting).

Describe what advice is available from the post holder’s manager or other sources
e.g. rules, guidelines, manuals. Is the advice available all the time, daily, weekly,
etc. and is your manager at another location. If so where?
Further advice is available from the Network Manager/Headteacher or Head of
Department with responsibility for ICT with regard to the ICT requirements of
the school, how to resolve technical breakdowns, repairs etc, reponses to
technical queries from users. More specialist advice is available from the
recognised and approved ICT consultants and agencies, or the relevant
departments from Cornwall County Council.

Decisions – Consequences

Consequences of decisions and recommendations

Please identify the major consequences of any decisions the post holder makes for
clients, the public, other staff or the service:
The decisions made by the post holder are limited and their work is mainly
supervised. Their decisions will relate to the provision of readily available
help and support in the use of IC resources, provision of useful and accurate
information sheets and well presented teaching materials.

What are the implications if the post holder gets something wrong?
The majority of the post holder's work is authorised by the Network Manager,
Headteacher or Head of Department with responsibility for ICT. Therefore,
implications of errors are minimised. Decisions made by the post holder
would relate to basic technical repairs to equipment, advice to users and
content of instruction sheets. The implications of wrong decisions of this
nature would include failure to undertake basic repairs of ICT equipment,
incorrect advice provided verbally and within instruction sheets.

How quickly would any error be rectified and how? Who would the post holder
inform?
In such circumstances as outlined above, the Network Manager, Headteacher
or Head of Department with responsibility for ICT would be informed. The
majority of such work is supervised and checked prior to being used (eg:
information sheets, repair work) and subsequently, errors would be identified
before any implications arise. Where repairs had not been completed
properly, these would be rectified by another member of the ICT team/Network
Manager, and explained to the post holder. Information sheets would be
checked and amended before being passed back to the teacher.
JOB EVALUATION CODE: EDSH027

Resources

This section considers whether the post holder has personal and identifiable
accountability for financial and physical resources including those of clients.

Cash / Financial Resources

Is the post holder accountable for the accurate handling / security of cash, cheques
and credit/debit cards?
Yes / No
If yes, indicate the amount(s) and nature of the responsibility:
     

Plant / Equipment

Is the post holder accountable for proper use and safe keeping of plant /
equipment? Yes / No
If yes, please specify the items and nature of the responsibility:
     

Stocks / Materials

Is the post holder responsible for materials / items of stock?

Yes / No
If yes, identify the value of the materials / stock involved and nature of responsibility:
     

Data Systems

Is the post holder responsible for the use, manipulation and safe Yes / No
keeping of data systems whether manual or computerised?

If yes name the system and identify the nature of the responsibility
and time taken:
     

In the case of computerised data systems does the post holder have a Yes / No
password and have the responsibility to amend records (not just read only

Buildings

Is the post holder accountable for the proper use and safekeeping of Yes / No
buildings?
If yes specify the building(s) involved and nature of responsibility;
     

Is the post holder a key holder? Yes / No

Is there more than one key holder for the building(s)? Yes / No
If yes specify job titles of other key holders:
  

Work Demands
JOB EVALUATION CODE: EDSH027

Is the job subject to change or interruption? Yes / No

If yes give examples of the cause of interruption and frequency:
     

Is the jobholder’s work subject to deadlines? Yes / No

If yes give examples and frequency.
     

Does the post holder have to resolve conflicting priorities / resource Yes / No
needs? Resolving conflicting priorities could be deciding a course of action
having considered different alternatives. Resolving conflicting resource
needs could be deciding whether to use an internal resource (e.g. staff) or
whether to use and external resource (e.g. a contractor)
If yes give examples and frequency:      

Physical Demands

What kind of physical effort is involved in the job? e.g. standing, walking, lifting,
cleaning. Give examples and state the average minutes or hours per day spent on
each activity and whether the activity occurs on a daily basis or not?
Example Average min/hrs pre day
daily/less than daily
Standing, walking, sitting 6.5 hrs daily

Lifting, pulling, stretching 0.5 hrs Daily

Is there a requirement for use of IT equipment? Yes / No

If yes, please indicate the level of usage of the IT equipment i.e. average number of
hours per day:
6 - 7 hours per day.

Working Conditions

Describe the post holder’s working conditions (e.g. office, depot, client’s house,
workshop, outside). Is there exposure to heat, cold, dirt/dust, noise, weather,
vibration, unpleasant working conditions etc.? Please specify which condition and
number of hours per day.
In school computer rooms/ICT suites, office (in doors) all the time.

Work Context

Is there any potential risk to personal safety, illness, health in the job? Give
examples stating who or what poses the potential risk and indicate the frequency:
The post holder faces minimal risk to personal health and safety in their work.

If the post holder works with the public or clients, can s/he call upon the immediate
support of other members of staff?
The post holder will encounter members of the public, visitors to the school,
contract staff, students etc during the course of their duties. However this
poses minimal risk to their personal safety. The Headteacher, Heads of
Department or other teachers are available to the post holder for support.
JOB EVALUATION CODE: EDSH027

How would this support be obtained?

Support may be obtained verbally, support is available all the time and is on
site.

Knowledge and skills

If you would like to draw attention to a particularly important aspect(s) of the job
description/ person specification you may do so below:
The post holder is required to have a minimum of 6 month's work experience
of working and/or providing technical support in ICT systems. Ideally, the
post holder would have relevant work experience from within a school/college
environment.

The post holder is required to have attained qualifications equivalent to level 1

standard (eg: GCSE's grades D - G, NVQ level 1, BTec or GNVQ foundation) in
ICT or a related subject.

Further Observations

Are there any other points you would like to make?

The post holder is working within a school environment with children, staff
and visitors to the school and must therefore be courteous and professional
at all times, and have an acceptance of different attitudes and be comfortable
with children and young people.