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Subject: E-Cover Note by Fax-In (Branch)

Revision Status: 0 No. of pages:


Document Ref: WI-GCP-021 Effective Date:
Prepared by: Saiful Nizam Esahak Approved by: Salim Majid Zain
Assistant Vice President Chief Executive Officer
Business Development & MAA Takaful
Family Marketing Signature :

STANDING INSTRUCTION

Event Who How


Fax-in stock allocation
CPU
to branches Clerk Allocates stocks to respective branches
HO

Send to branch CPU Send out the stocks according to the


Clerk allocation
HO

Stock acknowledgement
Branch All the stocks received are checked
Staff against listing submitted by CPU,
Head Office and the date received is
Allocate stock to agent stamped and update in the system

Branch Fax in stock will be allocated to the


Staff agent
Distribute to marketer

Branch Distribute Fax-in stocks to marketer


Send to agent Staff according to their servicing agent

marketers Visitation to agents and fax-in stocks


will be given to agent. Agent to
acknowledgement stocks received
MAA Takaful Revision Status: 0
Document Ref: SI-BPS-004 Effective Date:

U pdate ac k now ledgem ent Branch Update agent’s acknowledgement


Staff received in the system

Fax-in issued together with payments


C ollec tion fax
-in fax is s ued
marketers to be collected within 7 days of
issuance date

B atc h fax
-in form s

Branch Staff in charge to do fax-in batching


Staff

S end the fax


-in batc h

Branch Send the batch to CPU, Head Office


Staff for policy certificate processing

N ew s toc k

Branch Request new stocks from CPU, Head


Staff Office
DEFINITION OF FLOW CHART SHAPES
No Shapes Description Remarks
1 Any processing function including
Process printing

2 This shape represent a decision


Decision Making

3 All types of document


Document

4 Indicates an internal storage of


File document

5 Data is entered manually such as


Manual input with a keyboard
Enter all
required
information

6 Indicates beginning or end of a flow


Start End
Terminator i.e. Start and End

7 Indicates a cross reference to


Off-page connector another page of the flow chart
A Refer to
chart 2C

8 Fill in This symbol represents any manual


Claims Manual Operation process operates by a person such
Control as filling in forms
Sheet

9 The process of preparing forms,


Prepare letters, etc.

10 Indicates a cross reference within the


On page connector same page of the flow chart
B

11 Note to the particular process


Note 3 Call out note

12 Key control to a particular process


Extract such as benchmark
2

13 Indicates sorting of documents


Sort