Name:

____________________________________________________

Position:

____________________________________________________

Department:

____________________________________________________

Please explain your job duties

________________________________________________________________________

________________________________________________________________________

What are your goals and objectives?

________________________________________________________________________

________________________________________________________________________

What skills set you apart from your colleagues?

________________________________________________________________________

________________________________________________________________________

Do you recognize any need for further training and development in the following areas? (Please
tick where applicable)

Job coaching __

Delegated tasks __

Recruitment procedures __

Presentation assignments __

Internal training programs __

Seminars and other external training programs __

What other means can be used for developing better skills and knowledge?
CWE 2009 TRAINING & DEVELOPMENT QUESTIONNAIRE

Please take a moment and tell us about your 2009 Training and Development Plan
byanswering the following questions and returning your thoughts to us. Thank you.

Your Name:

Your Organization:

Your E-mail Address:

1. Are training needs regularly assessed at your company?

Yes, by department heads

Yes, by Human Resources

Yes, by outside consultants

No

2. Company sponsored training and development programs include (select ALL that
apply)

Leadership development courses

Tuition reimbursement for college credit courses

Adult Education/High School community extension courses

High School Equivalency

Formal Apprenticeship program

Correspondence courses

Seminars/Workshops

Certification Programs

3. Which of the following training opportunities do you offer? (Please select ALL that
apply)

Leadership training

Executive training

Computer training

Literacy/Numeracy training
4. Do you have a formal succession-planning program?

Yes

Technical Training

No

5. Do you conduct or participate in any government subsidized training programs?

Yes

Yes, with pay

Yes, without pay

No, only after work hours

No, only in special cases

7. Is in-house training provided for employees?

No

Yes, conducted by supervisors and human resources department

Yes, conducted by outside professionals

No minimum

Up to 8 hours

9 to 24 hours

25 to 40 hours

Over 40 hours

9. FORMAT of Offerings: INTERESTED IN (Please select ALL that apply)

Classes

Briefings

Other Format:

None (Why, please?):

10. LENGTH of Offerings: INTERESTED IN (Please select ALL that apply)

6 Hr (full-day) in length
3 Hr (half-day) in length

1 Hr (Guaranteed!) Briefings in length

No

Yes, with training director

Workshops

6. Are employees permitted time-off from work to attend training?

8. What is the minimum hours per year in which employees must participate in
training?

11. TIME of Offerings: INTERESTED IN (Please select ALL that apply)

A. M.

A.M. (Breakfast) Briefings

Noon (Lunch) Briefings

Evening Offerings

12. Best DAYS for Offerings (Please select ALL that apply)

Monday

Wednesday

Thursday

Friday

Saturday

13. TOPICS THAT WOULD BE OF INTEREST (Please select ALL that apply)

Performance Management

Selection and Placement

Dealing with the Difficult Employee

Problem Solving

Workplace Safety Management

Violence Prevention

Reducing Stress in the Workplace

Regulatory Compliance

Sexual Harassment

Other:

14. Last but not least, how is your plan progressing?

RIGHT ON TARGET AND SUCCESSFUL!

Could be better but with some success.

GONE DOWN THE TUBES! HELP ! ! ! !

P.M.

Tuesday

Leadership Development

Workplace Communication

Ability to qualify buyers quickly

Identifying customer needs

Identifying customer objections

Overcoming customer objections

Prospecting / cold contacts

Conducting presentations

Closing the sale

People / Communication Skills Listens attentively

Shows enthusiasm on the phone

Shows enthusiasm face-to-face

Friendly / approachable

Polite with customers & management

Teamwork

Understanding customers’ POV

Building a rapport with customers

Ability to assist / train others

General Business Skills 1weak 2 3avg. 4 5strong

Goal-oriented

Able to execute managerial orders

Skill in using the phone systems

Order entry skills

Interest in personal development

Shows up to work on time (reliable)

Understands financial goals

the three training areas most important to your development over the next two
years would be:

Sales

Computer software

Presentation skills

Foreign language

Marketing skills Technical/professional

Time management

Negotiating skills

Management development

Leadership

Team process

Coaching skills