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BY
S.ANITHA
(44209631003)
Submitted to the
Of
ACKNOWLEDGEMENT
I am indebted to our chairman MJF. LN. LEO MUTHU for providing excellent
environment and infrastructure at SRI SAIRAM INSTITUTE OF TECHNOLOGY,
Chennai.
I express my heartfelt gratitude to our Principal Dr. K. PALANI KUMAR,
Director Prof. V. R. RAJAMANICKAM who have provided all the required facilities to
do this project.
I profoundly acknowledge our director Dr. K. MARAN, Director of Management
Studies for his guidance throughout the course. I am also grateful to all the other teaching
and non teaching staff of the Department of Management Studies, Sri SaiRam Institute
Of Technology, and Chennai for shaping us to face the challenges of the world in a better
manner.
I would like to thank our Head of Department MR. V. SELVAKUMAR for his
continuous support throughout this project.
I take this wonderful opportunity to thank management of INTEGRAL COACH
FACTORY, CHENNAI.
Above all, I would like to express my sincere thanks and gratitude with all
humility to the almighty for his blessings and my respective parents and friends who have
rendered their constant support and encouragement for helping me in completing this
project.
DECLARATION
I undersigned, S.ANITHA – M.B.A 2nd year here by declare that, I have prepared this
project entitled “A STUDY ON EMPLOYEE INTELLIGENCE OF EXECUTIVES
WITH REFERENCE TO ICF EMPLOYEES, CHENNAI” solely on my efforts and
my ability in preparing it.
I also assure that the report is prepared and submitted to the Anna University in
partial fulfillment of the requirements for the Degree in MASTER OF BUSINESS
ADMINISTRATION is an authentic record of work carried out by me under the
guidance of Mrs. HÉLAN GRACY, MBA Department, Sri Sai Ram Institute of
Technology, Chennai.
This project has not been previously submitted to any other university / institute
for any other examination or for any other purpose by other person.
Place: Chennai
Date:
S. ANITHA
iv
ABSTRACT
Emotional Intelligence (EI) has been put forward as a distinctive kind of intelligence. EI
is gaining importance in recent days as emotions play a major role in daily walks of life.
Emotional Intelligence is very important for all employees as it is one of the important
deciding factors for relationship management resulting in motivation, retention, and self
management & managing others. Emotional Intelligence is the ability of an individual to
deal successfully with other people, to manage one’s self, motivate other people,
understand one’s own feelings and appropriately respond to the everyday environment.
From the data collected it was found that the most prominent factors are
Relationship management and Social Awareness. There are no enough effective self
awareness skills and self control which is very important for decision making and
advancement in career. So researcher suggests that training and motivational programs
should be given to the employees for enhancing the level of emotional intelligence at any
point of time in life.
TABLE OF CONTENTS
ABSTRACT iv
ACKNOWLEDGEMENT v
LIST OF TABLES vi
1.8 Limitations 20
SUMMARY OF FINDINGS
3.1 Findings 46
3
3.2 Suggestion 47
3.3 Conclusion 49
LIST OF TABLE vi