Established the structured principles and practices that took under performing o

rganizations to best-in-class technology operations based on SEI CMMI principles

and other best practices.
Consistently delivered under budget and ahead of schedule on challenging initiat
ives
Fully accountable for P&L delivery, ROI performance and the management of comple
x budgets.
A strong, career-long record of continuous process improvements that saved signi
ficant costs, while maintaining quality, despite external business challenges ou
tside the scope of development.
Technical Background:
Project Management Methodologies
Adaptive Project Framework
Agile Software Development
Dynamic Systems Development Model (DSDM)
Extreme Programming (XP)
Feature Driven Development (FDD)
Information Technology Infrastructure Library (ITIL)
Joint Application Development (JAD)
Lean Development (LD)
Rapid Application Development (RAD)
Rational Unified Process (RUP)
Scrum, Spiral
Systems
Development Life Cycle (SDLC)
Waterfall (a.k.a. Traditional)
Software: MS Office, UML, Rational Rose
MS Project 2003
Visual Basic
MS.Net
Salesforce.com
Operating Systems UNIX
Windows XP/NT/2000
Databases Oracle
MS SQL Server
Oracle, Access
Seeking position with a reputable organization in need of a professional with un
compromising milieu in different Executive positions such as Product / Project M
anager, Operations Manager, Director of Project Management and specialization in
application development, systems integration and infrastructure projects; with
solid experience that will benefit from initiative, organizational skills, hard
work ethic, multi-tasking abilities and drive to exceed corporate objectives.
Dynamic, highly motivated and goal-oriented professional with several years of u
nyielding experience in different software companies in an executive position as
Project / Product Manager, Operations Manager and Director of Project Managemen
t. Efficiently plans, directs, coordinates and budgets all necessary matters, su
bordinate supervisory personnel and activities concerned with application develo
pment, systems integration and infrastructure projects, facilities, and systems.
Participates in the conceptual development of project management guideline stan
dards, procedures, samples, templates, leading practices, tools, and frameworks.
Knowledgeable in all aspect of business, staff, and team development. Recognize
d for professionalism, positive mental attitude, and commitment to excellence. D
emonstrated ability to communicate and work with senior management, associates,
and customers. High-quality record of producing successful conceptualizations, s
ervices and sales for business groups, companies, and general public. Strong int
erpersonal and communication skills from both business operations and client bas
e perspectives, coupled with vision, business acumen and astute negotiation abil
ities. Established history in strategic planning; able to successfully orchestra
te complex projects and generate rapid returns on investment. Proficient in prov
iding ongoing and timely communications with manager while attaining and surpass
ing established goals. Knowledgeable in computer applications and operations inc
luding hardware and networking software. Pro-active, self-starter and able to mu
lti-task in a fast paced environment, while helping produce high quality work.
KEY QUALIFICATION
* Proven leader in establishing and maintaining a PMO or Project Office.
* Visionary in Strategic Planning, Execution and Leadership Service Development
* Leader in Process Re-Engineering and industry Best Practices
* Successful management of domestic and international teams in the delivery of m
ultiple cross-departmental projects
* Familiarity with quality management programs and methodologies, such as ITIL a
nd Six Sigma, for defect tracking and root cause analysis
*
* Experienced in successful P&L / ROI / Budget Management and Revenue / Market S
hare Growth
PROFESSIONAL EXPERIENCES
DOCUMENT TECHNOLOGIES, INC ? ATLANTA, GA 11/2005 - 1/2010
Director of Project Management - National Technology Center
* Directed the group's project and program managers, support analysts, and Proj
ect Management practice stewards responsible for developing and maintaining proj
ect management guidelines, standards, procedures, samples, templates, leading pr
actices, tools and frameworks
* Defined and initiated projects, and assigned Project Managers to manage cost,
schedule, and performance of component projects, while working to ensure the ul
timate success and acceptance of the program
* Maintained continuous alignment of program scope with strategic business obje
ctives and made recommendations to modify the program to enhance effectiveness t
oward the business result or strategic intent
* Presented periodic Dashboard reports on the current program, future opportuni
ties and client issues
* Responsible for program and portfolio management activities within the NTC di
vision
* Executed and maintained program management processes and disciplines in the a
reas of: program schedule and quality management; communications management; res
ource management; cost management; procurement management; risk / issue manageme
nt; change management
* Mentored staff in methodology and consulting excellence and encouraged best p
ractice in project management and project planning
* Managed and performed the process of Statement of Work and contract creation
to secure new
* and follow-up work
* Proactively managed systems development, implementation and risk via the use
of SDLC
* Provided project turnaround expertise at the customer site with emphasis on r
egaining customer confidence
* Developed project plans and assumed responsibility for project profit and los
s
* Produced project status reports, managed the team and resolved day-to-day iss
ues with emphasis on SDLC
* Tracked the status of all projects and managed escalations
* Facilitated weekly project status meetings
* Coordinated & facilitated executive meetings
* Updated and reviewed weekly reports for all projects
* Facilitating internal product & process training
MANAGING DIRECTOR - NATIONAL TECHNOLOGY CENTER
* Directed software development, technical production, delivery, and customer s
upport functions, overseeing technical resources and a budget of $10MM. Provided
executive leadership, strategic planning and P&L management to drive growth, sy
stematize processes, reduce costs and enhance customer satisfaction. Managed all
aspects of daily operations of this full service provider business.
* Responsible and accountable for the coordinated management of multiple relate
d projects directed toward strategic business and other organizational objective
s
* Built credibility, established rapport, and maintained communication with sta
keholders at multiple levels, including those external to the organization
* Coached, mentored and led personnel within a technical team environment
* Increased the company's growth by securing new partners, consulting engagemen
ts and by delivering new projects
* Managed budget for the organization to influence organization's financial pro
fitability
* Responsible for the recruiting, management and career development of staff
* Responsible for staff/account management and prioritization and forecasting
* Provided delivery management to ensure customer satisfaction and reference-ab
ility
* Monitored project activities and advised staff of issues due to resource avai
lability
* Managed cost budget to allocate overall cost estimate to individual tasks
* Responsible for development of internal work flow applications, online projec
t submission process and online statement of work process as well as online stat
ement of work audit process. Systems utilize SQL DB repository, C# GUI and AJAX
interactions.
* Led relationship management and business development through high-level inter
actions with senior managers and decision makers in the litigation support depar
tments of law firms and large corporations.
* Managed, motivated and guided an operations team of project managers, product
ion, technical production, and IT litigation services associates.
* Developed a Program Management Office that oversaw all client and internal co
mmunications, processes and work flow templates.
* Oversaw on site collection of Electronically Stored information (ESI), media
management, including chain of custody, and advanced post processing into client
deliverable supporting common review platforms.
* Institutionalized several work flow processes and procedures that led to an a
ll-time high of 96% for on time delivery and a client satisfaction rate of 98%.
RECALL SYSTEMS ? ATLANTA, GA 2004 - 11/2005
Vice President of Operations
* Directed software development, customer support, project management, system t
est, installation and deployment, and IT teams
* Accountable for P&L, operations planning and management, and a focus on proce
ss improvement to control and reduce costs while increasing efficiency
* Oversaw strategic marketing, positioning, costing, pricing, and branding effo
rts
* Forged solid relationships with key internal and external customers, supplier
s and business partners
* Managed all aspects of new product development-from concept through deploymen
t-and generated a sound ROI
* Transformed the software development process to improve results and meet aggr
essive goals
* Led the company through exceptional growth, generating a 50% increase in annu
al revenue.
* Directed baseline release of two primary applications, achieving a record 33%
increase in units sold, installed and deployed.
* Increased the revenue forecast 33% through refinements in product definition
and deployment.
* Raised average customer satisfaction score 77% by implementing tiered support
.
* Created a proactive and strategic approach to software development, introduci
ng formal and structured processes to produce quality, on-time products and leve
raging successes to broaden the customer base.
* Introduced SDLC procedures and practices based on SEI and CMM principles.
Motorola, Inc. - GSG-MSP Division ? ALPHARETTA, GA 1995 - 2004
Director - Program Management (2000 - 2004)
* Managed programs for Global Software Group-Messaging Software Platforms produ
cts
* Oversaw project management, software QA, user interface design, product devel
opment, and system test functions
* Led the product life cycle from vision and product concept to market launch
* Directed multiple product development teams, including numerous offshore deve
lopment centers in Eastern Europe, South America and Asia
* Managed budgets, financial reporting and customer support
* Worked with the Strategic Business Unit to create and implement visionary act
ion plans to take existing products to market, release enhancements and launch n
ew products
* Established a formal Project Management Office, building the program from the
ground up to achieve Level II SEI maturity that won corporate-wide status as a
model program with best practices
* Achieved cost savings exceeding $1M for a large-scale project spanning nine m
onths, delivering it at 25% below the estimated cost
* Reorganized the Software Production Process (SPP) and established key practic
es for project tracking, metrics assessment, process improvement and documentati
on
* Moved the division from an underdeveloped organization to best-in-class despi
te the stresses of high staff reductions and offshore migration of development a
ctivities
* Drove forward progress for cross-functional teams and business units to lever
age Motorola's market position, its established wireless infrastructure and exis
ting enterprise product positions to boost revenue and broaden the product base.
Principal Staff Software Engineer - Program Management (1998 - 2000)
* Managed multiple development projects involving wireless device software and
systems
* Supervised as many as 38 developers, test engineers and support staff in an e
nvironment of rapidly changing development priorities caused by external busines
s factors
* Brought multiple products through the development life cycle to launch
* Created a positive working environment for teams to offset stress, increase p
roductivity and reduce attrition.
* Drove the industry's first 3DES encryption wireless device solution to NIST 1
40-L certification in a hard-push, 24-month product development cycle against th
e five-year projection
* Led the team to an award-winning, highly successful completion of key project
s against aggressive deadlines and high-profile product conditions
* Implemented the Rational Unified Process (RUP) method to break requirements i
nto manageable groupings that could be completed quickly, while maintaining high
quality
Sr. Staff Software Engineer, Manager System Test (1998) / Sr. Software Engineer,
System Test (1995 - 1998)
* Led a 12-member internal team and several offshore groups engaged in system t
est, validation and quality test functions for multiple products.
* Slashed the test cycle time from 3 weeks to 24 hours and eliminated 350 labor
hours per cycle through the creation of Motorola's first-ever test automation l
aboratory.
* Successfully tested and delivered 13 product releases in one year for revenue
gains exceeding $1M.
** ** ** Additional Experience: Manager of Software Test Engineering, Attachmate
Corporation** ** **
EDUCATIONAL BACKGROUND
PROJECT MANAGEMENT INSTITUTE (PMI), MEMBER SINCE 2000
IT INFRASTRUCTURE LIBRARY (ITIL) FOUNDATION CERTIFICATE IN IT SERVICE MANAGEMENT
, IN PROGRESS
PROJECT MANAGEMENT PROFESSIONAL (PMP), CERTIFIED THROUGH PROJECT MANAGEMENT INST
ITUTE (PMI), 2003
BACHELOR OF SCIENCE IN COMPUTER SCIENCES
FLORIDA STATE UNIVERSITY
TALLAHASSEE, FL