CATHY NISBET

12421 Mesa Grove Drive (951) 354-6958

Riverside, CA 92503
GROUP BENEFITS PROFESSIONAL
Employee Benefits professional with extensive experience in account development
and retention. Recognized for professionalism and commitment to excellence. Demo
nstrated ability to communicate with clients fostering positive outcomes. Key co
mpetencies include:
* Strategist
* Needs Analysis
* Problem Solving
* Managed Cared Expert
* Manage Client Expectations
* Results Oriented
* Regulatory and Compliance
* Managed Care Expert
PROFESSIONAL EXPERIENCE
SECUREHORIZONS, Riverside, CA 2007-2010
(A UnitedHealth Group Company)
Independent Career Agent Supervisor
* Recruited, trained and developed a staff of 45 Independent Brokers/Career Age
nts for the purpose of enrolling seniors into Medicare Advantage Plans in a comp
liant fashion. Developed training materials and delivered successful training se
ssions resulting in 500 new enrollments in 2007-2008 and 650 new enrollments for
2009.
* Served as the subject matter expert for agents supporting them in the benefit
enrollment and implementation process. Increased the agent comfort level with M
edicare Advantage products in the highly regulated environment.
* Collaborated with agents to continue to develop their marketing plans with th
e goal of increasing personal wealth on average of $15,000 over a 3 month period
.
* Collaborated with the Retail Initiatives Team to develop, train and manage ag
ents staffing retail outlets at 8 local Wal-Mart locations resulting in increase
d traffic in all locations and added sales for staffing agents.
PRINCIPAL FINANCIAL GROUP, Irvine, CA 2005-2007
Client Service Director
* Established a program for Large National Accounts cases including case implem
entation and enrollment process. Results in installing 10 new National Account c
lients producing 75% growth.
* Established and maintained performance goals for each staff member in 3 South
ern California offices.
* Managed broker and client relationships for 3 Southern California Offices gen
erated 65% growth in cross sell opportunities and 99% client retention in all of
fices for 2006 and 2007.
* Rebuilt the Account Management teams and Support staff for the Southern Calif
ornia offices over a period of 11 months lead to 99% client retention.
CLAIMS AND BENEFIT MANAGEMENT, INC., Chino, CA 2004-2005
Consultant
* Reorganized a TPA operation included fiscal accountability to reposition the
operation for growth.
 * Redesigned all processes, developed policies and procedures trained staff.
* Directed Customer Service for 2 existing clients. Sold and implemented 3 new
clients.
* Hired and trained a new manager for the organization.
CUNA MUTUAL GROUP, Dallas, TX 2000-2003
Employee Benefits Consultant
* Presented Employee Benefits Seminars to the employees of credit unions includ
ing health and wellness topics.
* Analyzed and Marketed benefit plans for 300 Credit Union Clients presenting r
ecommendations to Senior Management increasing sales 17%+ year 1 and 27%+ in yea
r 2 finishing 1st in the nation for the year 2002 and on track for 2003.
* Served as professional consultant creating on boarding checklists, policy and
procedure manuals, advising on COBRA notification and all other Human Resource
issues in smaller credit unions resulting in compliant HR departments.
* Trained key employees as the HR coordinator for the credit union.
* Transformed the position of Employee Benefits Consultant into a true collabor
ative position with increased retention of 98%+.
* Received the award for the Southwest Region Team Lead on Customer Relationshi
p Management Program.
EDUCATION
Masters of Science in Business, LaSalle University, Mandeville, LA
Bachelor of Business Administration, Management Major, Dallas Baptist University
, Dallas, TX
CERTIFICATIONS
FLMI (Fellow of the Life Office Management Institute), 1998
FLHC (Fellow of the Life and Health Claims Institute), International Claims Asso
ciation, 2000
ACS (Associate in Customer Service), Life Office Management Institute, 1997
ARA (Associate of Reinsurance), Life Office Management Institute, 1997
HIA (Health Insurance Associate), Health Insurance Association of America, 1999
MHP (Managed Health Professional), Health Insurance Association of America, 2003
RHU (Registered Health Underwriter), The American College, 2005
Keywords used to describe my skills:
interpersonal skills, listening skills, effective organizational skills, negoti
ation skills, flexible, skilled in educating clients, leadership skills, Extensi
ve Client Relationship building skills, claims expert, consultant, retention exp
ert, claims management expertise, regulatory and compliance skills, needs analys
is, strategist, customer service, presentation skills communication skills