JEFFREY KRISH

6607 LINDLEY AVENUE, RESEDA, CALIFORNIA 91335

310.619.0178
JMKRISH@PROGRAMMER.NET

SENIOR BUSINESS ANALYST

PROFILE OVERVIEW
Solution-focused professional offering more than 20 years of experience and broa
d technical proficiency complemented with expertise in strategic translation of
business needs into technical requirements. Perceptive and articulate in develop
ing business and technology solutions and in identifying root causes of issues w
hile creatively utilizing limited resources.
- Skilled in analyzing and creating detailed documentation of business sys
tems and user needs, including workflow and program functions; conducting traini
ng sessions for end users; and in delivering presentations for senior management
.
- Equipped with advanced communication skills and influential interpersona
l ability in dealing with people at all professional levels. Interacts well with
business stakeholders.
- Analytical in conducting bug research and resolution.
- Collaborative team player with advanced project management skills and in
nate ability in simplifying complex tasks into components, anticipating potentia
l risks, and developing innovative processes to mitigate issues.
- Reliable in ensuring timely and cost-efficient completion of projects, a
s well as in coordinating tasks across multiple groups.
- Extensively experienced in creating highly informative presentations and
facilitating training sessions. Key involvement in redesigning the new teller t
raining program and in organizing conversion training for more than 60 branch of
fices (300+ employees) to a new computerized transaction processing system at Ba
ybank/Harvard Trust.

AREAS OF EXPERTISE
PROCESS ANALYSIS AND REDESIGN ~ ORGANIZATIONAL DIAGNOSTICS ~ REQUIREMENTS GATHE
RING
RISKS ANALYSIS AND COST CONTAINMENT ~ PROJECT MANAGEMENT ~ TRAINING ~ QUALITY AS
SURANCE
TECHNOLOGY NEEDS ANALYSIS ~ SYSTEMS ENGINEERING AND DESIGN

PROFESSIONAL EXPERIENCE

Sony Pictures Entertainment (TenTek)-Los Angeles, CA

Senior Business Analyst / Senior QA Analyst 2006-2010
Held a lead role on a team responsible for providing testing and implementation
support for an international film distribution system designed to replace an exi
sting mainframe-based application used to track all aspects of worldwide theatri
cal film distribution.
- Clarified business requirements and specifications to effectively prepar
e detailed test plans and define data validation processes for the data imported
 from legacy systems
- Ensured quality and reliability of tests and system enhancements, in add
ition to managing complex test cases and developing two on-site members
- Played an important role in a number of design and debugging sessions, a
s well as in locating, correcting, and validating issues in collaboration with b
usiness analysts and developers
- Defined a set of statistics that were used to monitor the results of eac
h build, and created a spreadsheet to calculate the statistics and provide a sum
mary to project management

New Line Cinema-Los Angeles, CA

Senior Systems Analyst 2003-2006
Directed and streamlined a variety of enhancement and implementation projects. D
etermined viability of proposed solutions and gathered business requirements by
working closely with the user community. Developed detailed documentation and tr
aining materials to educate users on new / updated applications.
- Took over an existing project and managed all aspects of requirements ga
thering, preparation of analysis and gap analysis documents, evaluation and mana
gement of all issues / bugs associated with the Editors Database Application
- Led and ensured cost-efficient completion and successful implementation
of an intranet application to track the files stored in the corporate file libra
ry; defined enhancement needs of the application and ensured it’s successful deploym
ent
- Appointed to master specifics and improve an Access database that was de
veloped to track and manage new film development projects; prepared a detailed a
nalysis of the application, created design documents for the re-write, and ensur
ed its successful move to a standard platform
- Entrusted to lead the implementation of Documentum software as a corpora
te standard for document management for two departments
- Conducted feasibility study on various scanning / OCR applications, whic
h resulted in the purchase of software that streamlined the process in importing
paper documents into the document management system for two departments
- Functioned as secondary business analyst and technical resource for the
initial implementation and oversight of Metavault Library software used to manag
e the company’s film inventory and shipping records

Heller Financial / GE Capital-Chicago, IL

Technical Analyst 1999-2003
Worked as the member of the Application Architecture team that was regarded as a
n internal technology consulting group for other technical groups within the com
pany. Examined, implemented, standardized, and documented new technologies, appl
ications, and tools being adopted by the company. Provided technical support, tr
aining, and consulting to members of the various application development teams.
- Designed, coded, tested, and implemented interfaces to provide non-exis
ting functionality in the Loan System; this loan system was purchased and implem
ented to consolidate the applications used by various business units
- Designed and coded an automated interface to extract and distribute bene
fits change notifications from the HR/Payroll application
- Established and documented corporate standards for the use of a suite of
automated testing tools (Mercury Interactive LoadRunner, WinRunner, and TestDir
ector)
- Served as one of the senior technical resources responsible for the impl
ementation of BizTalk Server, and contributed in the creation of a corporate “Proof
of Concept†application to demonstrate the capabilities of BizTalk
- Successfully developed a pilot program for a corporate application inven
tory by designing an application to maintain functional data, including SQL Serv
er database, middle-tier access module, and the user interface
- Appointed to a specialized team formed to review, debug, test, documen
t, and implement a customized eBusiness application developed by an external con
sulting company

PRIOR EXPERIENCE

Heller Financial / GE Capital ~ Chicago, IL

- Programmer / Analyst (1997-1999)
- Technical Support Analyst (1996-1997)
- Help Desk Team Lead (1994-1996)

COMDISCO Inc ~ Rosemont, IL

- Help Desk Coordinator (1992-1994)

TRW Information Systems and Services ~ Wheaton, IL

- Assistant Project Manager / Business Analyst (1988-1992)

Baybank / Harvard Trust ~ Cambridge, MA

- Training Associate (1984-1988)
- Customer Service Representative (1983-1984)

EDUCATION
Certificate Program
Computer Learning Center (Somerville, MA)
Bachelor of Science, Computer Science (One year / 2 semesters completed)
North Adams State College (North Adams, MA)

SELECTED TRAINING
Classroom
- The Rational Unified Process (2002)
- Programming with Microsoft Visual Basic.NET (Microsoft -2001)
- Hands-On Internet Information Server 5 for Windows 2000 (Learning Tree I
nternational -2001)
- Visual Basic and COM+ for Enterprise Applications (Learning Tree Interna
tional -2000)
- Programming in Visual Basic 6 (Microsoft -2000)
- Project Management Essentials (Heller Financial- internal program-2000)
- Project Management Introduction (Heller Financial-internal program-2000)
(Manual/White-Paper/Research)
- Windows 2000 Server Capacity Planning and Testing (RoboServer / RoboClie
nt tools) (2001)
- HTML (2000)
- Windows 2000 DNA (2000)
- SOAP (2000)
- CORBA (2000)
- Windows 2000 DNS (2000)

AWARDS AND HONORS

Heller Financial
- Chairman’s Club Award (outstanding accomplishment): 1998
- IT Management Award (outstanding contribution): 1996
- IT Peer Awards (nominated by peer for outstanding effort): Jan and May 2
000, Jan and Oct 1999, May 1998, Aug and Sep 1996

TECHNICAL SKILLS
Proficient
- Windows 3.1, 9x, NT, 2000, XP, VISTA; MS/DOS
- Mercury Interactive Testing Tools (LoadRunner, TestDirector, WinRunner)
- Microsoft Terminal Server Testing Tools (RoboServer and RoboClient)
- Microsoft Office (Word, Excel, PowerPoint, Outlook), Microsoft Access, a
nd Microsoft OneNote
- PageMaker, OpenOffice, MS Works, various PIM software, proxy and firewal
l applications, and hardware and software monitoring and diagnostic tools
Skilled
- UNIX/LINUX
- C/C++
- Visual Basic
- VBScript
- UNIX shell scripting
- SQL Server
- COM/COM+
- Microsoft BizTalk Server (2000), Clipper (a database language / environm
ent originally positioned as a replacement for dBase II), Borland ObjectVision (
a database, development system, form designer, application builder), WiseInstall
(a windows application installation builder)