Cynthia J.

Glendale
2247 Cedar Forks Drive, Marietta, Georgia 30062 * 980-621-4844 * cg4b78a2@westpo
st.net

Dear Hiring Manager,

Delivering unsurpassed Executive support while managing diverse office operation
s needs has been a hallmark of my career, which includes high-energy roles for a
broad base of employers. By combining strong organizational skills with a keen
understanding of leadership needs and expectations, I have earned a reputation f
or my ability to contribute on a variety of levels. I am now looking to bring my
skills and talent to work for your company in a new and challenging position.
Juggling priorities and ensuring results comes naturally to me. In addition to o
verseeing specific office functions, I have an extensive background in hiring, t
raining, and leading staff. But my abilities and knowledge don't end there - I h
ave also served as a business development manager and marketing expert. Addition
ally, I held an unofficial role as "communication guru" at AOS, where I was reli
ed upon to compose dynamic marketing collateral and to review and revise all doc
uments leaving the office. In all of these roles, I have served as the face of m
y employers to high-level clients, while contributing to corporate efforts to bu
ild new opportunities. I am confident that I can do the same for your team.
Select highlights of my career include:
* Working for Real Estate Consulting firm, acting as liaison between contractor
and buyer, and other real estate project management tasks.
* Delivering primary support to C-level Executives - coordinated calendars, sche
duled and set up meetings and travel arrangements, and managed production report
ing for multiple client teams.
* Planning and executing all aspects of key events - meetings, seminars, trainin
g conferences, open houses, etc. - while keeping within or under budget without
sacrificing quality.
* Maximizing communications by fashioning a year-long "touch" program calendar t
hat included newsletters, e-newsletters, brochures, website, case studies, profe
ssional profiles, catalogue sheets, fact sheets, and announcements sent to clien
ts and potential clients.
* Following promotion to MIS Director, modernized operations by computerizing en
tire treatment center and medical records.
As evidenced by the above, I possess the essential qualifications necessary to h
elp your organization and its leaders reach the highest levels of success. For a
more complete picture of my career, please see the enclosed resume and feel fre
e to contact me at your earliest convenience.
Thank you for your consideration. I look forward to hearing from you soon.

Sincerely,
Cynthia Glendale

Cynthia J. Glendale
2247 Cedar Forks Drive, Marietta, Georgia 30062 * 980-621-4844 * cg4b78a2@westpo
st.net
SR. EXECUTIVE SUPPORT PROFESSIONAL * OFFICE MANAGER
Proactive and confident professional with extensive experience directing dynamic
, multi-dimensional office environments. Instrumental in providing organizationa
l structure and leadership to staff, as well as outstanding and trusted support
to top-level leaders. Innovative thinker with a recognized ability to manage cri
tical marketing and development activities, while serving as company representat
ive to high-profile clients.

Executive-level Support * Staff & Office Management * Calendar Management * Mark

eting Collateral Design
Business Development * Recruitment & Hiring * Employee Training & Development *
Accounting (A/P, A/R)
Comprehensive Event Planning * Corporate Communications * Trade Shows/Conference
s * Networking

PROFESSIONAL EXPERIENCE
AOS USA, INC., Atlanta, Georgia * 1997-November 2009
EXECUTIVE ASSISTANT / OFFICE MANAGER
Drove office operations, including direction of administrative and marketing sta
ffs, while providing firsthand support to AOS President and CEO (calendar manage
ment, meeting/travel coordination). Led all stages of employee-related activitie
s, from recruiting, screening, and hiring to orientation/training and drug and b
ackground tests. Ensured success of large-scale transitions, including relocatio
n and redesign of new offices, by serving as primary point-of-contact for vendor
s and building managers.
Selected Highlights
* Continuously sought and gained savings through proactive recycling of office s
upplies, purchasing of used vs. new furniture, and by taking advantage of specia
l sales and offers.
* Optimize office operations by authoring and implementing an official policy/pr
ocedure manual, which contributed to both time and efficiency improvements.
* Delivered savings by learning and serving as administrator for computer and ph
one systems.
* Boosted company's market presence in community and attracted work by creating
newsletter, announcements, and press releases using Illustrator and PageMaker.
GSA BUSINESS DEVELOPMENT MANAGER
Played lead role in government and commercial business development efforts - too
k over, revamped and directed government sales program. Created and managed budg
et. Developed/implemented strategic marketing plans and key advertising and pres
s release campaigns. Optimized outreach by networking at industry trade shows an
d conferences while managing contact database to ensure coverage.
Authored winning proposals and oversaw subsequent contract negotiations and pres
entations. Served as key communications link to President via status reports - a
ttended end-of-project, follow-up client meetings to monitor quality and promote
additional services.
Selected Highlights
* Advanced visibility by designing all marketing collateral for Government, Corp
orate, Education and Healthcare sectors;
* Grew Charlotte office from 2 employees and no clients to 15+ employees and mul
tiple clients.
* Twice recognized as Employee of the month for contribution to morale and produ
ctivity and for innovative ideas.
* Expertly managed business development activities, from outreach efforts (mass
mailings, e-newsletters, social networking, and re-branding) to design and deliv
ery of promotional collateral.
* Maximized communications by fashioning a year-long "touch" program calendar th
at included newsletters, e-newsletters, brochures, website, case studies, profes
sional profiles, catalogue sheets, fact sheets, and announcements sent to client
s and potential clients.

MCKINSEY & COMPANY, Charlotte, North Carolina * 1996-1997

EXECUTIVE ASSISTANT
* Delivered primary support to two C-level Executives - managed calendars, sched
uled and set up meetings and travel arrangements, and managed production reporti
ng for multiple client teams.
* Entrusted to maintain contact and provide first-hand contact with high-level c
lients in the Charlotte business community.

VERBATIM CORPORATION, Charlotte, North Carolina * 1993-1996

ADMINISTRATIVE ASSISTANT TO SR. VP, NORTH AMERICAN OPERATIONS
* Supported senior leader and his reports in all aspects of department operation
s, including calendar management, purchase of office and warehouse supplies, and
preparation of presentations/reports.
* Expertly coordinated annual Vendor Golf Tournament.

OPEN HOUSE COUNSELING SERVICES, Charlotte, North Carolina * 1989-1993

EXECUTIVE ASSISTANT TO EXECUTIVE DIRECTOR
MEDICAL INFORMATION SYSTEM DIRECTOR
DIRECTOR OF ADMISSIONS AND MEDICAL RECORDS
* Provided administrative support to Executive Director and Board of Trustees -
attending meetings, developed agendas, prepared minutes, created project budgets
, and implemented designs.
* Coordinated training programs for counseling staff, while managing administrat
ive staff.
* Following promotion to MIS Director, modernized operations by computerizing en
tire treatment center and medical records.

EDUCATION & CERTIFICATION

Bachelor of Science in Psychology (English Minor)
University of North Carolina at Charlotte, Charlotte, North Carolina
Executive Secretarial Diploma
Bryant & Stratton Business Institute, Rochester, New York
TECHNICAL SKILLS
MS Office, Publisher, Visio & Project * Outlook Business Contact Manager
Lotus Notes * ACT * Adobe Illustrator, Photoshop & PageMaker