SUZANNE M.

GLENN, RPA
4701 Hetherington Dr * The Colony, TX 75056
214-616-9792 * sg4b8360@westpost.net

ASSET & INVESTMENT MANAGEMENT: Real Estate / Properties

Catalyst for the management of assets, investments, and properties. Self-starter
with 20+ years of proven expertise in accounting, contract negotiation, mainten
ance, facilities management, and real estate development. Strategic motivator ab
le to spur others to set and attain goals. Skilled negotiator adept at building
sound relationships with clients, vendors and local officials. Ability to identi
fy redevelopment potential and automate processes to trigger new revenues.
Asset Management * Technology Automatons, Enhancements & Optimizations * Budget
Control
Sales / Business Development * Team Management * Contract Negotiation * Supplier
/ Vendor Relations
Record Keeping * Status / Ad-hoc Reporting * Investment Modeling * Commercial D
evelopment
Property Management * Leasing Negotiations * Space Analysis * Portfolio Manageme
nt

PROFESSIONAL EXPERIENCE
DCI TECHNOLOGY SERVICES, Dallas, TX * 2007-2009
Property Director: Spearheaded all aspects of property management, business deve
lopment, asset management, resource allocation, investment planning/analysis, an
d best practices. Oversaw 3 million sq. feet of investments. Assessed, monitored
, and evaluated capital expenditures. Enforced lease requirements/community poli
cies. Negotiated bid service contracts and drove revenue and gross margins.
Selected Accomplishments:
* Triggered a 28%+ increase in space absorption and $15M in revenues.
* Benchmarked and directed a data conversion for all investments with zero downt
ime.
* Conceptualized, planned, and launched an error-free payroll system.
* Researched and recommended outsourcing of accounting functions to streamline p
rocesses and enhance productivity.

RAK GROUP, Dallas, TX * 2000-2006

General Manager: Directed and led 1.3 million square foot investment for out-of-
state owners. Oversaw a 33 storey, Class B commercial hi-rise office property wi
th retail, office, telecom & parking components. Managed a $10M+ expense budget.
Negotiated and coordinated purchase contracts for goods/services for property o
perations. Formulated annual valuations of property, annual budget, and cash for
ecasts from operations. Reviewed, tracked, and finalized monthly operating state
ments. Assessed insurance requirements and negotiated policy coverage.
Selected Accomplishments:
* Optimized the local due diligence process to secure a $60M refinance.
* Re-bid on major contracts resulting in operational efficiency and significant
annual cost savings.
* Secured $2M in tenant expense recoveries by devising advanced modeling and ope
rational procedures.
* Championed the creation of nationwide marketing collateral used to boost leasi
ng program and to attract financial resources.
* Secured $1M in lobby renovations by administering design, construction, and bu
dget control processes.

SUZANNE M. GLENN, RPA * Page 2 * sg4b8360@westpost.net

** ** **
Prior to 2000, worked as Investment Manager for MEMCO MANAGEMENT GROUP LC, Dalla
s, TX. Also worked as Asset Manager for TRAMELL CROW INTERESTS, LC, Dallas, TX

EDUCATION & LICENSURE

BBA, Accounting
Niagara University, Niagara Falls, NY
RPA Designation
Nancy Hawes School of Real Estate, Dallas, TX and Northlake College, Irving, TX
Brokers License
State of Texas

PROFESSIONAL AFFILIATIONS
Building & Managers Association (BOMA)
National Association of Realtors (NAR)
Texas Association of Realtors (TAR)
National Association for Female Executives (NAFE)
Alpha Kappa Psi, a business fraternity
CCIM institute candidate