Lisa Primm

2354 Winfield Court, Rockton, IL. 61072

Mobile 847.312.8555
lp4bab9c@westpost.net

Objective: To advance my professional career with a reputable, innovative compan

y. I offer much experience in sales, account management, customer service, pub
lic relations, project management, strategic planning and implementation.

Work Experience:
Alexian Brothers Behavioral Health Hospital, Hoffman Estates, IL.
Community Liaison for Business Development
Feb. 2001 - March 2010
Market all service lines to include: Psychiatric Care, Addictions, Eating Disor
ders, Self-Injury, Anxiety and Obsessive Compulsive Disorders Spectrum, ECT, and
Research Trials at Alexian Brothers Behavioral Health Hospital (ABBHH). Marke
t services for all ages ranging from child, adolescent, adult, and older adult.
Effectively assess, strategize and cross market all service lines and age group
s to customers
Coordinate marketing activities and planning with other Alexian Brothers Hospita
l Network facilities
Develop and maintain Employee Assistance Program Accounts
Coordinate trainings requested of the various service line teams
Coordinate marketing strategies with ten clinical directors, medical directors,
and their staff
Conduct tours, and attend conferences and conventions
Manage service recovery for referral accounts
Coordinate and host monthly trainings for counseling professionals, school speci
alists, and community members
Initiate and manage referral tracking system with service line teams
Represent ABBHH at area chamber of commerce
Assist treatment teams with program development
Assist in the design and completion of marketing literature, displays, and inter
net content
Complete monthly reports and six month strategic planning business reports
Lead in new project research and development
Rosecrance Health Network, Rockford, IL
Community Relations Representative
April 1995 - Feb 2001
Conducting both adult and adolescent assessments to determine potential need for
treatment for substance abuse and dependency and their related disorders
Managing referral source accounts and providing customer service to referring ag
encies in a sixteen county region
Maintaining centralized resource files of referral source agency programs and co
mmunity resources that serve chemically dependent and abusing youth and adults
Providing public relations materials and information on the Rosecrance Health Ne
twork programs at conferences, conventions, and community programs
Assessing the training needs of referral sources and offering training to meet t
he identified needs
Negotiating training contracts with business and industry, school districts, and
law enforcement agencies
Designing and providing workshops and seminars on chemical abuse concepts, inter
vention and assessment stalls with chemical abusers, and related topics such as
Special Needs of Children of Alcoholics, Adolescent Development, and Cocaine Add
icted Babies
Providing customer service to employees of Rosecrance Health Network programs -
Assessing the needs of employees of the Rosecrance Health Network programs and p
roviding regular trainings in order to increase knowledge and skill base
Submit reports and provide input for overall marketing plans and strategies
Rosecrance on Alpine, Rockford, IL.
Unit Counselor
February 1994 - April 1995
Directly supervise chemically dependent adolescent patients
Service patients and their families with substance abuse treatment
Incorporate major issues of recovery into patient's and family's daily lives - P
rovide appropriate behavioral preveniftons and interventions - Construct and lea
d therapeutic activities
Developing and presenting patient treatment lectures
Document patient's daily involvement
Family Program Coordinator
Develop and organize six-week program for inpatient clients and their families -
emphasizing major concepts of addiction and recovery
Conduct lectures and workshops
Document family interactions and progress
Sylvan Learning Center, Aurora, St. Charles, Peoria, and Bloomington, Illinois
Administrative Assistant
Taught, evaluat4 and monitored students
Administered and assessed student diagnostic testing
Held parent consultations and reviewed student prescriptions - Performed telemar
keting for referrals
Lead workshops on services and products provided by Sylvan - Conducted on-site t
ours
Assisted in reviewing quarterly advertising budget
Northern Illinois University - Upward Bound Organization, Aurora and Elgin, Illi
nois
On-Site Teacher
Assessed student's educational needs
Developed, implemented, and monitored individual instructional programs
Established student reward system
Coordinated teaching program with on-site counselor - Delivered life skills work
shops
Reported progress of students and program per semester

Education:
Northern Illinois University, DeKalb, IL.
Masters of Education in Community Agency Counseling
Northern Illinois University, DeKalb, IL.
Bachelor of Arts in Psychology
Rock Valley Community College, Rockford, IL.
Associates of Arts in Psychology
Licensure/Certifications:
Department of Financial and Professional Regulations - State of IL.
Licensed Professional Counselor (LPC)
Illinois Alcohol and Other Drug Abuse Professionals Certification Association (I
AODAPCA)
Certified Addictions Counselor (CADC)

Affiliations:
Northern Illinois Employee Assistance Professionals Association (NIEAPA) Member
Present
IAODAPCA Member Present