Highly skilled Computer Consultant / Technician with in-depth background in soft
ware & hardware operations, training, consulting, and sales, increasing organiza tion, efficiency, growth, and profitability.
SUMMARY OF QUALIFICATIONS & SKILLS
• More than 10 years of experience in operations, administration, installation, co mputer programming, maintaining and troubleshoot hardware and software. • 9 years owning and managing computer consulting business to small and medium siz e Clients providing contract computer services to businesses and individuals. • Analyzing Computer application, defining equipment and Software needs. Installin g and implementing the final solutions according to Customer’s specifications. • Train and tutor staff in broad ranges of computer uses, based on commercially av ailable applications. • Managed and supervised sales staff for major communications technology Manufactu rer in Germany. TECHNICAL SKILLS PLATFORMS AND TOOLS • Software: Complete Microsoft Office Suite, including Word, Excel, Power Point, P ublisher, Access, Act, Symantec Safe & Restore, Ghost, Antivirus & Internet Secu rity. Map Source, iMedica, TouchWorks • Languages: Visual Dbase, Visual FoxPro, HTML, Clipper, Citrix & pcAnywhere, Dame Ware • Operating Systems: Dos 3.0-6.1 Windows 3.X 95, 98, 2000, NT, XP, Vista, Networki ng • Databases: Track-It, Remedy, Dbase, FoxPro, Access A+ Certification ________________________________________ PROFESSIONAL EXPERIENCE TIER 2 SUPPORT CENTER ANALYST 2010 TAKE CARE HEALTH SYSTEMS Franklin, TN • Customer service driven environment; supporting Take Care Employer Clinics & Wal greens Clinic Sites. • Providing support to end users on technical issues via phone & in person (troubl eshooting & Support). • Handling technical issues including: Windows (XP, VISTA), Active Directory, Exch ange, MS Office, Internet Explorer, printing and remote access issues, Citrix Cl ient, DameWare, LogMeIn. • Creating and Ownership of help desk support tickets Track-It & Remedy. • Hardware support, installation and maintenance for existing and new Systems (Del l & HP Desktops & Laptop Systems, Wireless). • Healthcare IT Experience w. EMR applications including: OHM, iMedica, TouchWorks /Charts Allscripts, Avaya Phone Systems w. Contactual Reporting. Contributor to Knowledgebase and online support Library. TECHNICAL SUPPORT SPECIALIST 2006-2009 DELL COMPUTER SYSTEMS Nashville, TN • Customer service driven environment; Small to Medium Business users • Providing support to end users on technical issues via phone (troubleshooting & Support). • Handling technical issues including: Windows (2000, XP, VISTA), Active Directory , Exchange, MS Office, Visual / Dos Fox Pro, Internet Explorer, printing and rem ote access issues, Citrix Client. • Creating and Ownership of help desk support tickets Siebel. • Hardware support, installation and maintenance for existing and new Systems (Del l Desktops, Precision Workstations and Laptop Systems, Wireless & RAID). • Additional roles as Workstation & Audit SME, active member of the Dell Green Tea m, one of the top 30 Total Solutions performers on Gold Technical Support team ( GTS).
HELP DESK SOFTWARE AND HARDWARE SUPPORT
1999-2006 NASHVILLE WRAPS Hendersonville, TN • Customer service driven environment; supporting desktop users, end users on tech nical issues via phone (troubleshooting & support) and in person. • Handling technical issues including: Windows (98 2000 XP), Active Directory, Exc hange, MS Office, Visual / Dos Fox Pro, Internet Explorer, Networking, printing and remote access issues. • Creating and managing help desk support tickets via Web based application. • Hardware support, installation and maintenance for existing and new Systems (Del l Desktops, and Server based System). System Support for Distribution Center Rad io Scanner PSC 345 Guns • User Training on new and existing off-the-Shelf and custom Applications. • Support for Call Center, Distribution Center, and Executive Management personnel . • Support and maintenance for Warehouse Management System: Kewill/Tracer-X Clipper Ship. • Assisting users with growing number of Blackberry, Palm and Pocket PC devices. CONSULTING & TECHNICAL SUPPORT 1989- 1998 “HELP 4 PC†CONSULTING COMPANY Nashv e, TN • Owned and managed the “Help 4 PC Company,†a computer consulting company. • On a contract basis, provide computer consulting services to area businesses and individuals. Responsibilities are comprehensive and encompass the following ar eas of expertise. • Administer and manage existing PC-based resources for companies. Program comput er systems and organize data processing and data communication in order to more effectively streamline office operations. • Customize and integrate PC applications as needed to link users to available spr eadsheets, databases and other support tools. • Train and tutor business representatives in broad areas of numerous software sys tems and operations. • Soliciting and obtaining business for the Help 4 PC Company. Create and develop innovative marketing strategies in order to promote and increase business. • Developed an exemplary network of business relationships throughout Nashville an d surrounding areas by providing superior service to clients. • Adept at researching and identifying problems within computer systems and very s uccessful in implementing creative problem-solving techniques. ________________________________________ EDUCATION & CERTIFICATIONS A+ Certification 2006 COMPTIA Nashville, TN ELECTRICAL-ELECTRONICS CERTIFICATION ELECTRO-TECHNICAL SCHOOL Friedberg, West Germany GERMAN GRAMMER & HIGH SCHOOL Frankfurt, West Germany CAPITOL HIGH SCHOOL Phoenix, AZ • Fluent in the German Language, reading, writing and conversational • Attended elementary and high school in Germany and gained valuable experience in the German culture • Worked with major companies in Germany developing excellent business relationshi ps