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RALPH COLEMAN

Highly skilled Computer Consultant / Technician with in-depth background in soft


ware & hardware operations, training, consulting, and sales, increasing organiza
tion, efficiency, growth, and profitability.

SUMMARY OF QUALIFICATIONS & SKILLS


• More than 10 years of experience in operations, administration, installation, co
mputer programming, maintaining and troubleshoot hardware and software.
• 9 years owning and managing computer consulting business to small and medium siz
e Clients providing contract computer services to businesses and individuals.
• Analyzing Computer application, defining equipment and Software needs. Installin
g and implementing the final solutions according to Customer’s specifications.
• Train and tutor staff in broad ranges of computer uses, based on commercially av
ailable applications.
• Managed and supervised sales staff for major communications technology Manufactu
rer in Germany.
TECHNICAL SKILLS
PLATFORMS AND TOOLS
• Software: Complete Microsoft Office Suite, including Word, Excel, Power Point, P
ublisher, Access, Act, Symantec Safe & Restore, Ghost, Antivirus & Internet Secu
rity. Map Source, iMedica, TouchWorks
• Languages: Visual Dbase, Visual FoxPro, HTML, Clipper, Citrix & pcAnywhere, Dame
Ware
• Operating Systems: Dos 3.0-6.1 Windows 3.X 95, 98, 2000, NT, XP, Vista, Networki
ng
• Databases: Track-It, Remedy, Dbase, FoxPro, Access A+ Certification
________________________________________
PROFESSIONAL EXPERIENCE
TIER 2 SUPPORT CENTER ANALYST
2010
TAKE CARE HEALTH SYSTEMS
Franklin, TN
• Customer service driven environment; supporting Take Care Employer Clinics & Wal
greens Clinic Sites.
• Providing support to end users on technical issues via phone & in person (troubl
eshooting & Support).
• Handling technical issues including: Windows (XP, VISTA), Active Directory, Exch
ange, MS Office, Internet Explorer, printing and remote access issues, Citrix Cl
ient, DameWare, LogMeIn.
• Creating and Ownership of help desk support tickets Track-It & Remedy.
• Hardware support, installation and maintenance for existing and new Systems (Del
l & HP Desktops & Laptop Systems, Wireless).
• Healthcare IT Experience w. EMR applications including: OHM, iMedica, TouchWorks
/Charts Allscripts, Avaya Phone Systems w. Contactual Reporting. Contributor to
Knowledgebase and online support Library.
TECHNICAL SUPPORT SPECIALIST
2006-2009
DELL COMPUTER SYSTEMS
Nashville, TN
• Customer service driven environment; Small to Medium Business users
• Providing support to end users on technical issues via phone (troubleshooting &
Support).
• Handling technical issues including: Windows (2000, XP, VISTA), Active Directory
, Exchange, MS Office, Visual / Dos Fox Pro, Internet Explorer, printing and rem
ote access issues, Citrix Client.
• Creating and Ownership of help desk support tickets Siebel.
• Hardware support, installation and maintenance for existing and new Systems (Del
l Desktops, Precision Workstations and Laptop Systems, Wireless & RAID).
• Additional roles as Workstation & Audit SME, active member of the Dell Green Tea
m, one of the top 30 Total Solutions performers on Gold Technical Support team (
GTS).

HELP DESK SOFTWARE AND HARDWARE SUPPORT


1999-2006
NASHVILLE WRAPS
Hendersonville, TN
• Customer service driven environment; supporting desktop users, end users on tech
nical issues via phone (troubleshooting & support) and in person.
• Handling technical issues including: Windows (98 2000 XP), Active Directory, Exc
hange, MS Office, Visual / Dos Fox Pro, Internet Explorer, Networking, printing
and remote access issues.
• Creating and managing help desk support tickets via Web based application.
• Hardware support, installation and maintenance for existing and new Systems (Del
l Desktops, and Server based System). System Support for Distribution Center Rad
io Scanner PSC 345 Guns
• User Training on new and existing off-the-Shelf and custom Applications.
• Support for Call Center, Distribution Center, and Executive Management personnel
.
• Support and maintenance for Warehouse Management System: Kewill/Tracer-X Clipper
Ship.
• Assisting users with growing number of Blackberry, Palm and Pocket PC devices.
CONSULTING & TECHNICAL SUPPORT 1989-
1998
“HELP 4 PC†CONSULTING COMPANY Nashv
e, TN
• Owned and managed the “Help 4 PC Company,†a computer consulting company.
• On a contract basis, provide computer consulting services to area businesses and
individuals. Responsibilities are comprehensive and encompass the following ar
eas of expertise.
• Administer and manage existing PC-based resources for companies. Program comput
er systems and organize data processing and data communication in order to more
effectively streamline office operations.
• Customize and integrate PC applications as needed to link users to available spr
eadsheets, databases and other support tools.
• Train and tutor business representatives in broad areas of numerous software sys
tems and operations.
• Soliciting and obtaining business for the Help 4 PC Company. Create and develop
innovative marketing strategies in order to promote and increase business.
• Developed an exemplary network of business relationships throughout Nashville an
d surrounding areas by providing superior service to clients.
• Adept at researching and identifying problems within computer systems and very s
uccessful in implementing creative problem-solving techniques.
________________________________________
EDUCATION & CERTIFICATIONS
A+ Certification
2006
COMPTIA
Nashville, TN
ELECTRICAL-ELECTRONICS CERTIFICATION
ELECTRO-TECHNICAL SCHOOL Friedberg,
West Germany
GERMAN GRAMMER & HIGH SCHOOL Frankfurt,
West Germany
CAPITOL HIGH SCHOOL
Phoenix, AZ
• Fluent in the German Language, reading, writing and conversational
• Attended elementary and high school in Germany and gained valuable experience in
the German culture
• Worked with major companies in Germany developing excellent business relationshi
ps