Patricia (Patty) Valenza

209 Essex Drive, Summerville, SC 29485 843.408.7193 pv4d1072@westpost.net

Objective My objective is to bring to your facility my medical receptionist expe
rience, patient service skills, medical communication skills and clerical skills
, and my innate ability to make everyone smile. I would like to perform these f
unctions successfully for your health facility as I have for over 14 years at De
aconess Billings Clinic in Billings, MT and Saddleback Memorial Hospital in Lagu
na Hills, CA and presently at the Medical University of South Carolina-Summervil
le Dermatology office in Summerville, SC
Experience Patient Service Representative/Receptionist
10/2007 - Present Medical University of SC-Summerville Dermatology, Summerville
, SC
* Greet and actively prepare and check in/check out patients, for the largest me
dical facility in South Carolina, through an IDX program that includes: patient
demographics, insurance verification, collect all co pays and deductible dues.
* Balance daily charge tickets, run pending and arrived list dates and prepare c
ash bag and charge ticket envelopes for next day pickup.
* Answer all phone calls as time allows and retrieve and address all voice mails
.
* Other job functions include scanning all documents, handling mail distribution
and faxes for patient insurance verification and medical records when time allo
ws.
Medical Receptionist
9/2005 - 8/2007 Saddleback Memorial Hospital, Laguna Hills, CA
* Working in the Fetal Diagnostic Center (High Risk Pregnancy Practice), for one
of the most prestigious hospitals in Southern California, in which my daily fun
ctions included: greeting, scheduling appointments, consulting physicians on pat
ient's sensitive needs and concerns due to the complicated nature of this type o
f medicine, answering phone calls, collecting patient demographic and insurance
information, balancing out charge tickets and co pays at the end of the day. Al
so, assisted nurses in many private patient topics all in a very discreet manner
.
* Learned how to excel in a medical area that is an extremely high pressured env
ironment due to the severity and complications of this type of practice.
* I also worked in the Outpatient Express Department at Saddleback Memorial Hosp
ital which was lab and radiology for patients strictly on an outpatient basis.
Patient Service Representative
7/1994 - 7/2005 Deaconess Billings Clinic, Billings, MT
* My employment with Deaconess Billings Clinic the largest multi-specialty healt
hcare facility in a four state region, as a patient service representative for t
en years was spent in the Radiology Department, the Welch Heart Center and the l
ast five years in the OB/GYN Department. While the general duties and responsib
ilities remained similar through each of these departments, they all required so
me additional specialized training in accordance with their individual specialti
es.
* My duties were: to complete on-line registration with demographic and insuranc
e information; communicate clearly and effectively, both verbally and in writing
to patients and physicians; maintaining composure and confidentiality in my dai
ly routine of considerable deadlines, patient contact and high volume patient sc
hedules; explain to patients departmental forms needed to complete registration;
coordinate appointments for patient's needs, while following doctors protocols
for daily operations; instruct patients on preparations and restrictions to prep
are them for ancillary procedures; enter same information into the computer util
izing Misys and Cerner programs.
* Prepare charge tickets for data entry.
* Maintain and reconcile cash drawer for co payments, self-payments and revolvin
g accounts.
Education West Catholic Girl's High School, Philadelphia, PA
9/1970 - 6/1974 Diploma
* 7/1994 - Present continuing medical administrative training to meet sta
te standards and compliance.
* 7/1994 - Present continuing updating medical systems training.
Skills & Honors

Misys, Cerner, IDX, Practice Partner, Companion computer programs, confidential

ity patient service training, trained to thrive in an extremely busy medical off
ice, trained to handle patients who are under tremendous stress.
Received several weekly and monthly awards from my last three employers based on
my dedication, attendance, attitude and friendliness to patients. My last revie
w was as EPR 4.42 which dictated a raise even though we were in a hiring and rai
se freeze.
References References are available on request.