PROFILE

Over 15 years of progressive experience within a global data center / compute

r operations Multi-platform environment.
Outstanding interpersonal and client relations background.
Strong communication and customer service skills in Global Environment
Demonstrated analytical and problem resolution skills.
Technical understanding of Windows and UNIX Operating Systems.
COMPUTER SKILLS
Operating Systems:
AS/400, RS6000, SAP R/3, Autosys, LAN, Unix, IBM Mainframe, Windows NT/2000, HP3
000, DOS/MVS JCL Programming Libraries, CA7, SQL, GUI, TSO, EMC EDM Mgr & Backup
, Active Directory
Software:
Novell NetWare 3.1X: Advanced Administration, Novell Networking Technologies, No
vell NetWare 3.1X Installation and Configuration, Novell NetWare Service and Sup
port, Novell NetWare TCP/IP Transport, Microsoft Windows, Office and Excel, Proj
ect, Access Database, Java, Lotus Notes
Hardware:
STC 4245,4248, 1403/IBM 6262 Impact Printers and Xerox Printers 9790, 4135, 4090
, 4850, 4890 and 4050, IBM 3240/STC 4674 Tape Drives, NCR/Kodak Micro Fiche Proc
essors/ Duplicators
EDUCATION
NORTHEASTERN UNIVERSITY, Boston, MA
BS Degree in Information Technology, 2007
BOSTON UNIVERSITY, Boston, MA
LAN/Novell C.N.E. Certificate

EXPERIENCE: Contract positions

Reebok, International, Canton, Ma. 2008-2010
IT Contractor
Process and recycle IBM Mainframe jobs with CA7
Provide first level support for SAP Batch failu
res
Monitor and rerun failed backups to successful
completion
Provide off hours support for help desk staff.

American Student Assistance, Boston, Ma. 2008

Production Control Operator/ Contractor
Execute PGP for data encryption/decryption file processing
Provide client level support to process data sensitive Financial information
Conduct weekly system shutdown and restarts on scheduled timetables
Monitor system alerts for problems and escalate issues to support staff
Putnam Investments, Quincy, Ma. 1997
Computer Operator- PutnamTemps
Resubmit batch jobs through TSO
Recreate and Distribute reports by request
Assist as necessary for library tapes inventory
 Organize and distribute nightly print output
Gillette Company, Boston, MA
1996 to 1997
Computer Operator/Contract Position
Conduct nightly backups of RS600 and AS/400 Systems.
Control and monitor AS/400 access.
Monitor Modem Transmitting Lines (CUBIX).
Organize and process print output.
Perform daily recycle of TCPIP Transport.
Permanent Positions
Gillette Company, South Boston, MA 1997 to 2007
Senior Console Operator
Recruited back to Gillette because of strong performance as a contract employee
.
Provide first level support and troubleshooting for SAP Schedules and OmniBack
(back-up system) as well as Windows, NT, Novell, MVS and Unix.
Provide time sensitive access to multi-level staff at remote sites.
Train and mentor contract employees.
Backup and restore data on various systems.
Process and recycle IBM Mainframe jobs and Onlines with CA7
Monitor and record events and backups pertinent to EDM Application (EMC Data Ma
nagement).
Conduct Unix and Notes server shutdowns and startups.
Perform nightly A/S 400 backups.
Output Technologies, Braintree, MA 19
90 to 1996
Shift Foreman and Lead Operator (1994 to 1996)
Schedule and supervise employees; delegate assignments and responsibilities.
Assist staff with problem resolutions.
Monitor VTAM; ensure active status of data lines.
Process client data transmissions for on-line output.
Run backup jobs for Client Data Transmissions.
Organize inventory reports.
Maintain service log for all printers; organize print cartridge and erase log
.
Created report to track and document printer downtime.
Reduced expenses by eliminating maintenance contract.
Laser/Computer Operator (1991 to 1994)