MICHAEL KLEIST

191 Square H Road * Edgewood, NM 87015 * (505) 263-8642 *

Solutions-focused Business Leader specializing in building solid teams, investig
ating and analyzing critical operational procedures, managing large-scale projec
ts, initiating cost-effective improvements, and delivering high-quality services
eager to offer 15 years of proven experience toward maximizing a progressive em
ployer's success.
PROFILE OF QUALIFICATIONS
* Integral leader with a strong track record for recruiting, training, developi
ng, and managing results-driven team members.
* Out-of-the-box thinker who effectively coordinates, prioritizes, and directs
diverse tasks within high-pressure environments.
* Ambitious self-starter who excels at planning, directing, and forecasting org
anizational processes to achieve key objectives.
* Excellent communicator who seamlessly interfaces with all business representa
tives and clientele through to executive-level.
* Achieved "Honorable Discharge" from the U.S. Navy and proudly served during O
peration Desert Storm.
CORE COMPETENCIES
* Regulatory Compliance
* Operations Investigations
* Strategic Analysis / Planning
* Financial / Budget Support
* Claims Adjustment Processes
* Supplies / Materials Requisition
* Workflow Prioritization
* Team Building / Training
* Business / Client Relations
PROFESSIONAL SYNOPSIS
Fire Protection Analyst
INSURANCE SERVICE OFFICE, CHICAGO, IL 2003 - 2009
* Utilized broad scope of industry knowledge to analyze communication resources
and procedures within regional centers relating to the dispatch of fire alarms,
including investigating key operations (i.e. equipment, staffing, training, wat
er supply, and geographical distributions) and evaluating water supply system co
mponents to determine rate of flow and observe fire-flow test.
* Conducted comprehensive studies on all commercial risks within the district,
and completed a detailed financial analysis.
* Interfaced among community officials and local media professionals to discuss
inspection results.
Claims Adjuster / Structural Estimator
STATE FARM INSURANCE, ALBUQUERQUE, NM 1998 - 2003
* Investigated, analyzed, negotiated, and settled claims, including coverage ve
rification, legal liability, extent of damage to persons and property, as well a
s preparing written and computerized loss settlement estimates in compliance wit
h established policies.
* Determined presence of arson for diverse fire claims, and conducted prelimina
ry investigations as necessary, along with supporting operations in specialty ar
eas such as loss control, natural hazards, and premium auditing.
Business Manager
SUN COUNTRY CONSTRUCTION COMPANY, SANDIA PARK, NM 1994 - 1998
* Applied dynamic leadership talents toward scheduling, inspecting, and reviewi
ng projects to maximize use of resources, meet targeted objectives and deadlines
, and monitor compliance with building and safety codes and additional regulatio
ns as required.
* Interpreted and explained plans and contract terms to administrative staff, w
orkers, and clients, including preparing contracts and negotiating revisions, ch
anges, and additions to agreements with architects, consultants, clients, suppli
ers, and subcontractors.
* Drove operations success by selecting, contracting, and managing top-performi
ng workers, along with preparing and submitting budget estimates, handling progr
ess and cost tracking, and developing and implementing quality control programs.
* Performed requisition of supplies and materials to complete construction proj
ects while planning, organizing, and directing activities concerning the constru
ction and maintenance of structures, facilities, and systems.
EDUCATION
Bachelor of Science in Business Management (3.4 GPA) UNIVERSITY OF PHOENIX