Education

Bachelor's degree in Computer Information Systems 1991-1994

Humberside University, England
Technical Skills
Mac Certified
A+ Certified
Hardware: IBM PCs and compatibles, MACs, Laptops, Printers, AJA Kona Cards, Bl
ack Decklink Black Magic Cards, Networks, hubs, switches and servers, Jetdirect
Ports, SCSI interfaces, networking peripherals
Knowledge of TCP/IP, AppleTalk, smb, nfs, cifs
Windows 7, Vista, XP, 2000 and NT administration, installation and troubleshoo
ting on multiple user platform
Software Applications: Microsoft Products, FinalCut, iLife 09, Entourage, Avid
Products, ORAD Broadcast Applications, Apple Remote Desktop 3.2, Lotus Notes, A
dobe Products, Graphic Designing software, Quickmail, help desk software (HEAT),
ghosting and major software applications
Operating System: MAC OS X 10.6, 10.5, 10.4 server and Client, Windows 7, Vist
a, XP, 2000, 98, 95, NT, Novell 3.12, 4.11, Linux WS and DOS
Workstation Platforms: PCs, Macintosh, Avid Nitris, Avid Thunder and Deko, Uni
ty
Work Experience
NBC Universal
New York, NY May 2001- April 2010
PC/MAC Support Technician
Supporting about 250 MACs and PCs running MAC OS X Leopard 10.6, 10.5x, Tiger
10.4x and Windows XP. Also supporting 7 systems with Red Hat WS5 used by Maya an
d Brainstorm
Configuring Decklink Blackmagic and Kona I/O Cards for Live output.
Setting up and maintaining OS X 10.5 servers for XSAN and Open Directory with
workstations running Portable Home Directories. Setting up RAID 0,1,5 on the MAC
Pros
Extensive knowledge of Apple Remote Desktop 3.2, including managing all the ma
cs remotely, rolling out packages, doing software updates etc.
Maintaining and administering Red Hat Linux WS-4 for use with 3D designing usi
ng Maya and Flint
Hardware and software troubleshoot for both PCs and MACs, desktop and laptops
on both environment
Configuring Avid and ORAD Systems for broadcast. Avid Thunder, Deko, Nitris, m
edia manager, etc.
Installing and configuring Windows, Linux and Mac servers
Setting and maintaining XSAN environment.
Email support on Ontourage and mail on OS X and outlook on PC with exchange se
rver support
Extensive knowledge of OS X operating system, including Adobe products and oth
er OS X applications
Effectively working on IT projects and meeting deadlines
Great knowledge of Laser and ink-jet printers, fixing them and configuring the
m with RIP server, connecting via TCP/IP with jetdirect ports
Setting up external RAID for MACs to be used in After Effects and Final Cut Pr
o for video
Maintaining Aprisas, used for clips and stills for On-Air
Maintaining Thunder and Deko machines used for On-Air application
Supporting all the graphic artist with their desktop publishing and animation
software on multiple user support on OS X and PCs
Maintaining PCs and MACs which are running citrix clients
C2Media Inc.
 March 2000 - April 2001
New York, NY
Sr. PC Support Analyst
Support 400 users on MAC, PC and ROI (running on HP-UX environment) NT users m
ostly on mandatory roaming profiles running outlook 2000, quickmail, Office 2000
applications.
Support MAC G4s running desktop publishing software, Adobe Photoshop 9.0, Quar
k 4.1, Illustrator, PageMaker, Indesign, Macromedia Flash, and DreamWeaver.
Troubleshoot and create mandatory roaming profiles on the server
Using HEAT (Help Desk software) to resolve trouble tickets
Support 15 servers running NT server, CITRIX server, Terminal server, HP-UX. M
ost running on DELL PowerEdge Servers
Maintain data backups daily using Arcserve on Faststore DLT tapes on a rotatin
g basis
Implement and maintain MACserver IP software for MAC access to NT servers
Administer Hyperion (Account Management Software) and Probusiness (Payroll Sof
tware) installation and troubleshooting
Install and troubleshoot external and internal Jetdirect cards, full TCP/IP co
nfigurations
Troubleshoot and maintain Micronet's DataDock RAID 5 system on 4 servers
Troubleshoot remote office locations using PCAnywhere 9.0 and Timbukto
Replacement of defective hardware on MAC and PCs like NIC, Hard Drive, CD-ROM,
etc.
Administered mail account server, editing, creating and deleting user mail acc
ounts

American Computer Services

Dec 1997 - Jan 2000
West Babylon, NY 11704
Associate Systems Engineer
Install and configure microcomputer hardware and software systems on PC and MA
C
Travel to different sites to provide technical support 50%
Troubleshoot problems due to software and hardware conflicts
Provide phone technical support to clients, end user support and maintenance
Administer complete installation of NT 4.0 and Novell
Migration of data from one operating system to another i.e. NT to Novell
Install various kinds of software on different environments that consist of No
vell, Windows 98, 95, NT, 3.1, Macintosh and DOS
Upgrade system and software from pre-dated versions to current versions
Upgrade server software and hardware
Support approximately 100-250 users on site and by phone
Ensure integrity of all network data through backups and scheduled systems mai
ntenance

Artistic Computers
March 1994 - Nov 1997
Jamaica, NY 718-969-7181
PC Support
Setup, configure and troubleshoot microcomputers and resolve problems on peer-
to-peer networks
Install and upgrade software that consists of operating systems, word processo
rs and other major software applications.
Provide help desk support for corporate accounts
 Upgrade system and software from pre-dated versions to current versions

Customer Relations:
Advanced appreciation of customer service excellence
Excellent communicational and interpersonal skills
Experience with concise time management
Ability to work rigorously under any circumstances

References: Available upon request