Mary A.

Roderick
91 Veterans Rd - Apt 201
Winthrop, Ma 02152
(617) 846-2510 hm
(781) 258-4895 cell
mr50c69a@westpost.net

Well versed professional with technical support in Telecommunications encompass

ing network, computer hardware / software, customer service, inventory control,
warehousing and shipping/receiving. Strength in troubleshooting, multitasking,
detail oriented with ability to work under pressure as a team player.

Experience Current-2006 Broadview Networks Quincy, MA

Technical Support Analyst
* Customer service post sales support of Hosted VOIP & PBX, Hardware Solu
tions products
* Provide customer support & administration of web portal interfaces.
* 1st level troubleshooting of phone system and POT's line, including voi
ce & internet services.
* Issue clear & concise Trouble Tickets as appropriate to Tier 2 Data Rep
air.

- 2006-2005 Granite Telecommunications Quincy, MA

Level II Provisioner
* Processed Pots and Centrex Move, Add and Change orders.
* Utilized Local Exchange Carriers, SBC, GTE, Verizon-E, Quest, Bell Sout
h & Sprint GUI
systems to process orders.
* Troubleshoot customers request to ensure proper resolution
* Communicate directly with customers, sales and customer service departm
ents.
* Work closely with all internal departments to ensure correct service an
d billing.
2005-2004 Keyspan Energy Delivery Waltham, MA
Inside Sales Support Associate
* Inbound / outbound phone support for sales personnel, contractors and c
ustomer.
* Input sales leads in database, process and qualified equipment request.
* Process check and credit card payments.
2003-1999 RCN South Boston, MA
Tech III
* Maintained network telecommunication transmission equipment, for cable,
telephone and
Internet provided services.
*. Completed network re-home prior to scheduled deadline.
* Conduct network T1, T3, OC-48 circuit installation, test and acceptance
with LEC's and assist
with resolving trouble issues in conjunction with Central Office and f
ield technicians.
* Provisioned Cablespan 2300 services and worked on IDLC, Cerent 454, Fuj
itsu, CAC Wide
Bank 28 multiplexers, Tellabs, Titan 5500 & 532.
* Ensured all new implemented TCP/IP software applications functioned on a
ll Transmission
personal desktop and laptop computers.
 1999-1996 MCI WorldCom Hayward, CA
Network Information Center Engineer
* Performed installation, maintenance and troubleshooting of Network Priva
te Line circuits,
Frame Relay, Internet, Point to Point, TDS, DDS and International circu
its ranging between
DS0's, DS1's, DS3's.
* Installed, repaired and maintained customer collocated and internal netw
ork equipment, Cisco
Routers, CSU/DSU's and modems.
* Tested network access via WBDXC, NBDXC, 1/0 DXC and GUI interface.
* Interfaced extensively with LEC'S and IEC' performing loop acceptance,
* Worked on DMS 250 switch, multiplexes, Alcatel 1/0 and 3/1

Education 1995-1993 Heald's Institute of Technology Hayward, CA

AAS of Electronic & Computer Technology
Equipment T-Berd 209, 211, 310 & 2209 Analyzer, 24 channel Vencat, Wiltron 440BT
-ACE test sets,
IDTS, TREX, ICOMS, XPERCOM, ProComm
NEC & Alcatel 1/0, 3/1 Dacs, Tellabs 5500 31, 532 1/0 Dacs, DMS 250 Switch
Northern Telecom, NEC, Fujitsu, Collins-Acatel M13's, Central Network Controll
er Sunstation
NEC SV 21 Remote Site Alarm Monitor
IBM 5822, 76xx series modems, Osicoms, Digital Link DL3100, DL3800
MS Word, MS Excel, MS Access