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Sr. Systems Administrator, Sr. Network Administrator, System Analyst, Technology Analyst, Systems Administrator, Network Administrator, IT Trainer, Compliance Officer, Technical Consultant, Project Manager, Manager with 13 years experience looking for a S
Sr. Systems Administrator, Sr. Network Administrator, System Analyst, Technology Analyst, Systems Administrator, Network Administrator, IT Trainer, Compliance Officer, Technical Consultant, Project Manager, Manager with 13 years experience looking for a S
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Attribution Non-Commercial (BY-NC)
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Sr. Systems Administrator, Sr. Network Administrator, System Analyst, Technology Analyst, Systems Administrator, Network Administrator, IT Trainer, Compliance Officer, Technical Consultant, Project Manager, Manager with 13 years experience looking for a S
Droits d'auteur :
Attribution Non-Commercial (BY-NC)
Formats disponibles
Téléchargez comme TXT, PDF, TXT ou lisez en ligne sur Scribd
Email: ji50e4cc@westpost.net Over 13 years in technical support with proven ability to rapidly troubleshoot, diagnose, and resolve complex issues in a Windows environment. Respected team p layer with excellent interpersonal and communication skills. Adept in dealing w ith clients from various industries including automotive, document technologies, chemical, telecommunications, and financial. TECHNICAL PROFICIENCIES Systems: Windows (95, NT, 2000, XP, 2003, 7) Hardware: Servers, Hubs, Cisco Routers and Switches, PC's, Printers, Faxes, Tand berg Video Conference Units Software: MS Office Suite, MS SQL Server, MS Exchange Server, MS SharePoint Port al Server, Cisco Unified Communications, Visio, Bloomberg, Veritas Backup Exec, Adobe Acrobat, MatLab, Actuate, ReportCast, Symantec Anti-Virus, McAfee Anti-Vir us, Trade Web, Facsys, Cisco VPN Client, Remedy Networking: TCP/IP, DNS, DHCP, VoIP Languages: SQL, Visual Basic PROFESSIONAL EXPERIENCE August 2002 - May 2010 Declaration Management & Research, LLC, McLean, VA Technology Officer Recruited to maintain network, desktop, voice, and video technologies for an SEC registered investment advisor managing approx. $11 billion AUM. Scope of posit ion was expansive and included installation, implementation, support, administra tion, documentation and management of: LAN/WAN Network Services PC Desktop Support Disaster Recovery and Business Resumption Plans Backup/Data Recovery Video Teleconferencing and IP Telephony Turret Phone Systems (IPC & BT) Print/Fax Equipment Remote Client Administration Account Compliance Key Projects and Achievements: Provided support for trading desk activities and employess of all levels from As sociate to company President Researched new technologies such as Microsoft SharePoint Created and upheld IT group portal housing all necessary group and SEC required audit information Installed and configured financial software such as Bloomberg, TradeSuite and Tr adeWeb Setup new fax, Actuate, Symantec Anti-Virus, Microsoft SQL Server, IIS (web) and print servers Evaluated and purchased equipment, software, and service contracts Implemented key application upgrades for Cisco CallManager, Cisco Unity, Microso ft Exchange Servers, and Veritas Backup Exec Arranged and maintained Tandberg videoconferencing equipment Retained software licensing and service contracts Managed Compliance database, including programming of compliance guidelines for all accounts Developed and presented all new employee technical training Received annual bonuses based on accomplishments June 1997 - July 2002 EDS, an HP Company, Auburn Hills and Troy, Michigan Information Analyst/System Administrator Supported the following Fortune 500 accounts as revenue leveraged resource: MCI Worldcom Installed and configured desktop PCs for Windows 2000 migration project DOW Chemical Installed, configured and tested VOIP (Voice-Over Internet Protocol) Phones for pilot office sites Supported largest Unified Messaging contract utilizing Cisco Unity, Microsoft Ex change 5.5 and Microsoft Outlook 2000 General Motors Set up and configured Compaq 8500 cluster and IBM Netfinity Servers for developm ent team from inception to implementation Resolved critical back-up issue, resulting in successful back-ups of test and de velopment software Contributed to the collaboration of documentation for the configuration and supp ort manual Leveraged as first-level support to General Motors customer to resolve technical issues in a mixed operating environment; helped reduce the amount of escalated issues and increased customer satisfaction Assisted with the successful implementation of Y2K compliance Performed requirements gathering and documentation Created an Automotive Plant Simulator application Xerox Administered and maintained network support for 500+ Netware 3.x, 4.x and Window s NT Servers and provided remote desktop support for over 31,000 Xerox and EDS U sers Trained Xerox Desktop Team on ISO90001 processes resulting in team certification and increased revenue for EDS Staffed the Xerox Desktop Team; including interviewing, mentoring and training n ewly hired desktop administrators Installed and trouble-shot all LAN-based software for over 300 internal customer s, including configuring and installing Microsoft Suite applications Key Projects and Achievements: Created and implemented Plant Monitoring and Control (PM&C) system for General M otor's Romulus powertrain engine plant utilizing IBM Netfinity Servers, GE Fanuc Cimplicity software, and Visual Basic scripts Maintained testing environment for systems developed for General Motor's Lansing Grand River plant Successfully instituted ISO-9001 process for improved customer support and consi stent training Served as Dow Messaging Team IQMS Representative Selected as Backup Team Leader for the Xerox Remote Desktop Team consisting of p roblem identification, resolution, and other leadership team activities such as interviewing Recognized as team Customer First Service Representative EDUCATION and TRAINING UNIVERSITY of NOTRE DAME, Mendoza College of Business, Notre Dame, IN Bachelor of Business Administration - Management Information Systems, May 1997 Training Courses: Cisco Unity System Administration Cisco Unity System Engineer Visual Basic Fundamentals Visual Basic Development Internet Information Server Novell IntraNetWare 4.11 MCSE Core Classes (Windows NT) Microsoft TCP/IP Microsoft Word or PDF copy of resume available upon request References available upon request