Therese Kiemel

1209 Westport Ridge Crystal Lake, Il.60014 815-893-0047 "mailto tk519a16@westpos

t.net Cell# 630-674-8377
Goals: To obtain and execute a position through sales, management and operationa
l objectives. Focusing on sales leadership and mentoring, promoting high product
ivity and efficiency from all bank employees including myself.
Experience: 1998- 2010 Harris Bank Harris, St. Charles,
Service Manager/Asst.mgr
Retail Banking with broad based experience in operations and sales leadership.
Expertise in developing and implementing improved processes and procedures.
Knowledge of financial center internal controls, regulatory compliance, security
and business continuity.
Extensive involvement in merger related activities, opening and closing financia
l centers.
Proven ability to manage multiple projects toward successful completion.
Known for being a solution oriented team player.
Most recently responsible for Coaching and mentoring knowle
dge of sales referrals to all branch employees. Duties also include, but are not
limited to: Opening /closing branch, balancing vault, ordering/preparing shipm
ent, preparing close of business day reports. Maintaining audit books, balancing
and maintaining ATMs, Travelers checks, Cashiers checks & Money orders, auditin
g teller drawers, balancing over/shorts. Attending Manager meetings, conducting
monthly staff meetings. Hiring and training new employees, reviewing employees.
Providing customer service and working with customer issues.
Proficient knowledge of all functions done within the branch, such as: Loan paym
ents (ALS & Mortgage) Bank by Mail, TT&L payments, reclamations, Verification of
Deposit, Account Analysis, Savings Bonds, IPS Stops/Voids, research, and all co
mpliance related matters including teller compliance training. Coaching employee
s on referral goals and sales within the new One Harris Winning Edge program. Pr
omotion of employees to higher level. Opening /closing branch, balancing vault,
ordering/preparing shipment, preparing close of business day reports. Maintainin
g audit books, balancing and maintaining ATMs, Travelers checks, Cashiers checks
& Money orders, auditing teller drawers, balancing over/shorts. Teller. Attendi
ng Manager meetings, conducting monthly staff meetings. Cross-trained on account
maintenance.
Establishing customer needs, and locating products to suit. Opening and closing
accounts. Safe deposit box opening closing and maintaining. Supply ordering.
19981999 Harris bank 2401 Schaumburg Rd.
Teller/ Sr. Teller/ Supervisor
Taking deposits, cash handling, balancing cash drawer.
Providing customer service, referring products.
Preparing close of business day.
1980-1990 Jewel Food Stores Chicago land, Il.
Asst. Service Manager: Scheduling, payroll Cash balancing and shipment. Opening
& closing business day. Maintaining sales books, reports, and reviewing cashiers
.
Training Have taken on as facilitator for the G.R.E.A.T.T Workshops and the Time
& Attendance Training for the West Region. I have done UAT testing for the comp
any in 2005 & 2006. I have also participated in training the West Region for our
new Touch point System, and have also participated in training and the conversi
on of Mercantile, and FNTB in Indiana, and continuing into the Wisconsin Convers
ion. Trained and promoted 5 of my employees to Supervisor and Two employees to T
eller Manager at additional locations. One to a Banker position, and 2 more to t
he mortgage department in Rolling Meadows. As well as kept up on my own trainin
g.
I have held positions as acting Teller Manager at other locations while maintain
ing my own location as well.
Education 19731977 Wheeling High School Wheeling, Il.
1977-1979 Lincoln Community College Linc
oln, Il. Major: Liberal Arts 2006-present. University of Phoenix , Arizona. Majo
r: Business Management
Objectives I know with my branch Leadership and Management skills along with my
exceptional record in training and promoting forward throughout the company. I w
ould be an excellent candidate for a management position with-in the banking ind
ustry.
References Carrie Rhoads- Operations manager, Wheaton Bank & Trust 630-450-5552
Maureen Bell- Regional President,
Harris N.A. Roselle/Elk Grove Dist.
630-672-7286
Rebecca Keeter- Harris N.A. CRA District Relationship Manager
847-707-9003
Interests and activities: my interests are my children, family, and people in ge
neral.
Volunteer Soccer & Softball coach 1991-1998
Cheer coach 2003-200
Experience PTA & PTO Secretary 1997-2002, Girl Scout Troop Lea
der 1995-2000 Cub Scout Committee Chair 1995-2000 Taste of Roselle 199
8-2004 Relay for life 1998-2006 Di
versity Council