RYAN S.

KEHOE
102 Duner Ct. ~ Winchester, VA, 22602
rk5489b0@westpost.net
703-969-7768

Network/PC Support Technician ~ Computer Sales Consultant

QUALIFICATIONS
Dependable and adaptable IT Professional with experience providing all aspects o
f hardware/software services, including network and PC support. Proficient in in
stalling, configuring, upgrading, diagnosing, and troubleshooting hardware equip
ment (laptops, desktops, printers, servers, and routers). Quickly resolves user
and client technical issues. Experience as a Computer Sales Consultant with Dell
. Ability to work effectively in a fast-paced environment on multiple tasks. Exc
ellent leadership, communication, interpersonal, training, and problem-solving s
kills. Strong interest in evaluating and learning new technologies. Willing to t
ravel.

COMPUTER SKILLS
Hardware: Laptops, Desktops, Printers, Routers, Servers
Software: Microsoft Word, Access, Excel, Outlook, PowerPoint,Adobe Acrobat, Adob
e Photoshop
Operating Systems: Windows 2000, XP (home and professional), Vista, 7, DOS
Networking: TCP/IP, VPN, ISDN, DSL, Wireless, DHCP, DNS, LAN, WAN, Bluetooth

PROFESSIONAL EXPERIENCE
Network/ PC Support Technician
BORENSTEIN AND ASSOCIATES, Falls Church, VA, 2009-Present
* Provide all aspects of hardware/software services and support, as well as perf
orming LAN/WAN administrative functions, handling computer moves, and training s
taff on new software and systems.
* Install and upgrade operating systems; ensure that patches are up to date for
system applications.
* Set up, configure, and upgrade network devices (routers, firewalls, printers)
and wireless networks; provide network support (hardware, operating systems, app
lication software, peripherals).
* Perform PC and peripheral setups, upgrades, repairs, and maintenance.
* Perform troubleshooting, data recovery, and migration.
* Identify security or infrastructure issues; ensure cost-effective solutions.
* Evaluate and analyze new technologies; document findings; submit suggestions a
nd recommendations to management.
ERT Maintenance Specialist
WASHINGTON GAS, Springfield, VA, 2007-2009
* Inspected meters and their connections for any defects or damage; performed ma
intenance on all residential and most commercial meters and Encoder Receiver Tra
nsmitter (ERT) devices.
* Designed routes using maps and meter books for efficient collection of meter d
ata from residential and commercial customers.
Computer Sales Consultant
DELL COMPUTERS INC, Nashville, TN, 2006-2007
* Provided technical consulting services to home-computer users; designed comput
er systems based on their current and anticipated needs.
* Educated consumers on current and future technologies within the computer and
electronic industry.
Manager
LONGHORN STEAKHOUSE, Nashville, TN, 2005-2006
* Managed employees and scheduling; resolved issues with customers; ordered supp
lies.
* Ensured smooth and efficient running of restaurant.
Maintenance Supervisor
BLUE CHIP PAVEMENT MAINTENANCE, Cincinnati, OH, 2004-2005
* Supervised the maintenance branch of the company; revitalized this segment of
the business through securing new accounts and renewing existing ones.
* Operated the pavement production side of the company, handling sales, producin
g estimates, and supervising field production.
* Managed employees, scheduling, production, customer accounts, accounting, and
collections.
* Purchased and maintained new vehicles and equipment.
Project Engineer
TCMG (General Contractors), Alexandria, VA, 2000-2003
* Managed and supervised construction projects; responsibilities extended throug
h completion, closeout and final billing.
* Worked with engineering team, planning each job, including estimating, purchas
ing, and fabrication of work.
* Managed employees and worked with subcontractors, property owners, and commerc
ial realty companies.
** Additional experience as a Server at Red Hot and Blue restaurant, Fairfax, VA
, 1999-2004.

EDUCATION and CERTIFICATIONS

UNIVERSITY OF PHOENIX
Bachelor of Science, Information Technology Security, in progress
UNIVERSITY OF SOUTH CAROLINA, Columbia, SC
Political Science classes, 1996-1997
GEORGE MASON UNIVERSITY, Fairfax, VA
Political Science classes, 1997-1999
CompTIA A+ certification, in progress (completion: July 2010)
CompTIA Network+ certification, in progress (completion: July 2010)