Mike A.

Salinas, MBA____________________________________
11800 Grant Rd #3005 *
Cypress, TX 77429 * 713-305-0068 * ms5633be@westpost.net
Objective: Seeking an opportunity to utilize my experience, educational and prof
essional background to the fullest potential with room to grow.
Highlights of Qualifications
* Strong interpersonal and communication skills
* Proven leader, motivator, and creative problem solver
* Highly competent professional, able to work well, independently and with other
s
* Committed to the vision until the outcome is achieved
* Veteran of The U.S. Air Force
* Experience with Avaya Centre view
* Experience with all MS Office Applications, including Outlook, Project, and Ac
cess.
Education:
* Saint Leo University - Bachelors Degree: Human Resources Administration - J
anuary 2000
* University of Phoenix - MBA: Technology Management - May 2002
Work History:
Feb 10 - present - CVS Pharmacy - Pharmacy Technician (P/T) - Houston, TX
* Perform general retail pharmacy duties such as receiving, typing, and filling
prescriptions. Position requires excellent communication and customer service
skills.
Jan 09 - Sept 09 - Dynamic Health Strategies, Inc - Project Manager - Houston,
TX (Laid off on 9/03/09)
* Responsible for delivering components of client engagements that identify, des
ign, and implement operational strategy, process and technology.
* Lead project team in all aspects of the project, assign duties as required, su
pervise performance, and act as liaison with client to ensure communication and
deliverables
* Prepares required decision support tools for the project as well as any client
presentations and reports and facilitate meetings with client representative or
present findings or conduct training sessions in a professional and knowledgeab
le manner
* Ensures accuracy of data and reports/markers through comparison to benchmarks,
expectations, and existing reports provided by client and carriers.
* Participates in the key client sessions which include (1) kick off, (2) Model
Introduction, (3) training and (4) Users Support Group meetings
* Analyze barriers to success and propose solutions or generate alternative appr
oaches to address/avoid such barriers
Jan 03 - Dec 08: First Health Services, a subsidiary of Coventry Healthcare -

May 07 - Dec 08 - Operations Manager - Frankfort, KY (Client contract ended in

December 2008)
* Assumed the responsibility of 85 staff for the day-to-day operations of the ca
ll center, provider management, disease and case management and mail room depart
ments. Ensures we are compliant with both company policies and contractual oblig
ations with client.
* Establishes action plans, budgets, timetables and outcomes measurements; obtai
n and allocate resources; and review the progress of operation in order to accom
plish objectives.
* Fosters and maintains communication with employees and client by establishing
a strong relationship through various means: one on one meetings, team meetings,
and interdepartmental meetings.
* Recommend and apply new management practices with innovative methods and proce
dures for continuous improvements of processes.
* Monitor and evaluate information from client to ensure deliverable commitments
are met and policies and
procedures are implemented.
* Provides direct supervision to three departmental managers while modeling effe
ctive leadership. Supervision involves motivation tactics, accountability, and
creativity.
* Served as interim Pharmacy Account Manager from 9/07 to 1/08.
* Served as interim KMAA Account Manager from 11/07 to 12/07.
Jan 03 - May 07 - Call Center Supervisor - Houston, TX. (Transferred to KY in M
ay 2007)
* Assisted in the implementation of a new, start-up pharmacy benefits/prior auth
orization call center by interviewing, hiring, training, and providing leadershi
p and support to a group of 22 pharmacy technicians to assist one client consist
ing of 800,000 members.
* Planned, organized and supervised both directly and indirectly the activities
of a team that had grown to 95 pharmacy technicians to meet world class customer
service standards, to currently 5 Medicaid clients consisting of 3.5 million me
mbers, and quality goals by monitoring calls and providing clinical support. Th
is also included daily HR and payroll issues such as training and development, q
uality assurance, interviewing and selection, and timecard adjustments.
* Utilized activity log reports to identify colleagues who need additional assis
tance and coaching; also performed administrative duties such as monitoring dail
y and weekly production reports. Reviewed new policies and procedures, researche
d and resolved complex problems. Supervised colleagues in units, which included
assigning work, approved time off requests, documented and delivered performanc
e appraisals, counseling colleagues for performance problems, participated in in
terviewing and hiring, and identified training issues.
Oct 02 - Jan 03: San Jacinto College North - Houston, TX. - Pharmacy Tech Instr
uctor
* Prepared class of 30 students for pharmacy technician certification test by te
aching the fundamentals involving pharmacy technology.
Dec 01 - Aug 02: National Institute of Technology: Greenspoint - Houston, TX.
Pharmacy Tech Instructor
* Prepared class of 35 students for pharmacy technician certification test by te
aching the fundamentals
involving pharmacy technology.
Feb 00 - Dec 01: Worked various contract jobs in benefits and human resources or
unemployed after 9/11.
Aug 98 - Feb 00: St. Luke's Episcopal Hospital - Texas Medical Center - Houston
, TX.
Pharmacy Technician