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MELISSA SCHEURICH

ms564a7a@westpost.net
20 Shady Glen Court
New Rochelle, new York 10805
C:(914) 643-2101
H:(914) 355-4859
OBJECTIVE: To obtain a challenging position that combines both creative and det
ail oriented skills, allows for professional growth, and positively impacts a co
mpany's growth and operations.
WORK EXPERIENCE
State Farm, New Rochelle, NY 2009-Present
Generalist Team Member
* Provide prompt, accurate, friendly, cost-effective service by responding to in
quiries from existing policyholders and general public regarding insurance avail
ability, eligibility, coverages, policy changes, transfers, claim submissions, p
rocedures and status, rates, billing clarification, payment plans and procedures
.
* Make referrals for marketing opportunities.
* Prepare forms, policies and endorsements.
* Provide service to the public and policyholders in a pleasant and courteous ma
nner.
* Work with agent's computer system to update information in customer databases
used by the agent.
* Contact prospects and current policyholders for appointments.
* Meet customer service goals and assist with marketing goals.
Mercedes Benz of Larchmont 2008-2009
Sales Associate/Customer Service Representative
* Completed Elite intensive sales training in California on behalf of Mercedes B
enz.
* Consistently met and exceeded sales quotas.
* Maintained excellent customer satisfaction and service.
SLH Mortgage & Financial Services, Mineola, NY 2003-2008
Senior Sales Administrator
* Customer service liaison between financial institutions and customers.
* Counseled customers on financial strengths, weaknesses and capabilities.
* Produced statistical satisfaction averages and successfully strengthened any w
eaknesses within the customer service sector.
* Processed loan applications.
* Responsible for recruiting, training and retaining the sales team.
* Developed and coordinated all marketing and promotional materials.
* Organized monthly sales incentives and competitions to motivate team to meet s
ales goals.
* Increased sales volume by over 7% in the first three months of employment.
* Ranked number one in sales for the Long Island Branch district.
Baby Guess, Stamford, CT 1998-2003
Assistant Manager/Sales Associate
* Implemented new security measures which reduced shrinkage from 11/5% to less t
han 2%.
* Increased sales and quality of service while decreasing weekly payroll hours.
* Received Employee of the Month Award throughout employment for highest sales p
ercentage in sales district.
EDUCATION
Iona College, New Rochelle, NY 1994-1998
Bachelor of Arts in Psychology
LICENSES
* Property and Casualty Insurance
* Life, Accident and Health Insurance
* Notary Certificate
SKILLS
Microsoft Office, Memontum, Calyx, Necho and ABS