Summary

Supervisory experience with U. S. Census Bureau on four major operations.

IT professional with diversified planning, project management, and systems exper
tise.
Ability to help user organizations develop essential business requirements, re
solve critical issues, and achieve desired project outcomes.
Excellent communications and interpersonal skills as well as business analyst sk
ills.
Experience also includes working with SQL and File-Aid for database analysis, as
well as MS Word, MS Excel, MS Query, MS Project, MS Visio, COBOL programming, a
nd SharePoint.
Experience
Professional Titles - Supervisor, Project Manager, Business Analyst, and
Systems Analyst
U.S. Department of Commerce
Bureau of the Census
Group Quarters Supervisor
Supervised crew leaders and enumerators for four Census Bureau operations which
included the following:
GQAV (Group Quarters Advance Visits)
ETL (Enumeration of Transitory Locations)
SBE (Service Based Enumeration)
GQE (Group Quarters Enumerations)
Duties included:
* Training crew leaders and making crew leader assignments
* Ensuring data was collected accurately and on time
* Reviewing reports on crew leader progress
* Resolving problems that crew leaders and enumerators encountered in the fiel
d.
U.S. Department of Commerce
Bureau of the Census
Enumerator
* Collected address information for the 2010 census
* Used Hand Held Computer to communicate with management and
complete work assignments

Tech Providers Inc./City of Birmingham

Systems Analyst
Contracted to the City of Birmingham for the Systems Replacement Project. This
involved working with outside vendors and several City of Birmingham departments
.
Job tasks:
* Created Excel spreadsheet to document tasks of team members
* Created flowcharts using Visio
* Made updates to task list in MS Project document and to documents in
 SharePoint

Matrix Resources, Inc./Accenture

Functional Test Analyst for Retail Billing, Product Test Group for BellSouth Pro
ject
Evaluated work requests for the purpose of developing, documenting, and verifyin
g test cases for customer accounts
Job tasks:
* Provided test conditions and test scripts for work requirements
* Used SQL queries to select test accounts
* Created and edited test service orders
* Evaluated test results

BellSouth Telecommunications, Inc.

Project Manager and Business Analyst-User Liaison
* Liaison between customer groups and provider groups to resolve issues,
and develop time and cost estimates
* Coordinated user group change proposals
* Coordinated implementation walk-throughs

Systems Analyst - System Test Group

* Performed system testing on customer billing accounts
* Provided support for new software releases

Systems Analyst - CRIS Accounts Billing Programmer

* Designed and coded billing changes for COBOL programs
* Tested coding changes to ensure programs ran properly in production.

Education
Master's Degree, Business Administration
University of North Carolina at Greensboro Greensboro, NC
Bachelor of Science Degree, Engineering Operations
North Carolina State University Raleigh, NC