MICHAEL ALEXANDER

836 E. 165th Place

South Holland, Illinois 60473
Tel: (708) 333-1008
E-mail: ma582688@westpost.net
A highly skilled and dedicated Field Service Technician with extensive experienc
e in electronics, telecommunications, computers and medical equipment repair.

Education
DeVry Institute of Technology Chicago, IL
Associates Degree of Applied Science in Electronics (1998)
Related Course Work: (theory and applications accompanied each course)
. Electronic Applications. Microprocessor I, II
. Electronic Devices. Industrial Controls
. Electronic Fundamentals, Analog & Digital Communications
. Electronic Circuits, Technical Math I, II

Professional Experience
Siemens Health Care - Deerfield, IL 10/05-Present
Field Service Engineer
Primary responsible for a sound knowledge of electronics and electro-mechanical
devices
and to provide initial installation and instrument technical support for the che
mistry products.
Responsible for all administrative duties of the position which include, but are
not limited to, inventory control, expense reporting, proper documentation of a
ll service calls including preventative maintenance and installations. Maintaine
d an ongoing customer interaction to solve and prevent technical difficulties an
d manage my time to complete all requested services calls in a prompt and effici
ent manner.
While being a team player I have managed customer relationships to build trust a
nd respect.
Providing service to customers during off hours as well as weekends when necessa
ry.

Tellabs Operations Inc. - Naperville, IL 1/99 - 10/05 Field Deployment Lead

* Installing and testing new DACS, testing T1, T3, and SONET equipment a cross t
he United States.
* Diagnosing and repairing hardware faults, some down to component level, replac
ing
defective parts and testing new modules.
* Testing equipment: Ohmmeter, multi-meter, power continuity tester, laptop comp
uter
and various hand tools, read schematics and blueprints.
* Performing software upgrades and core expansions for customer's equipment.
* Training field techs.
* On call duty for troubleshooting servicing 24 / 7.
* Trained half of Tellabs FSE for the 7100 optical fiber system in preparations
of a large
order.
* Writing and editing of service and technical documents.
* Performed demos for customers and tested new software loads on Tellabs equipme
nt.
* Overnight travel required up to 80%.
Butler Telecom - Schaumburg, IL 7/98 - 1/99 Field Service Engineer
* Provide on-site technical support service for Tellabs Inc.
* Installing new software, performing upgrades and expansions for Tellabs system
s. * Diagnosing and repairing hardware faults and responding to off-duty trouble
calls.

Military Experience
United States Army and Reserves (1985-1991)
Chicago Military Entrance Processing Station Des Plaines, IL
* Managed $1,393,000 of government equipment.
* Distributed and accounted for credit cards, toll cards and supplies.
* Created monthly vehicle mileage reports.
* Honorable Discharge (1988)

Additional Experience
North American Spring and Stamps (1992-1994) Technician
Elk Grove Village, IL
Reprotech Inc. Chicago, IL (1990-1992) Operator
Computer Skills
Windows 95, 98 and XP, Microsoft Word, Outlook, Excel, Lotus, Techlink, Internet

Excellent references furnished upon request