SUMMARY

James Ervin is an accomplished director and senior project manager with 20 years
of helping companies design, build, and implement technology & business solutio
ns. In working with a variety of industry leading companies, James has helped t
hem achieve their business goals through client growth, program/project manageme
nt, process re-engineering, application development and vendor selection/negotia
tions.

AREAS OF EXPERIENCE INDUSTRIES

Project / Program Management
Project Turnarounds
Major Business Change
Process Improvement (BPI / BPR)
Strategy / Organizational Development
Software Development Lifecycle
Contract Management Systems
Enterprise System Implementation / Integration
Financial Systems
Learning Management Systems (LMS)
Offshore Partner Integration
Regulatory Compliance
Sarbanes/Oxley (SOX)
Software Selection
Web / Portal Development
Industries
Marketing
Health Services
Wireless
High-Tech
Communications
Retail
Finance Services
Insurance
Manufacturing
Transportation
Certifications
Certified Project Manager
Certified Facilitator
Certified Process Engineer
Certified Systems Engineer

DETAILED PROFESSIONAL EXPERIENCE

SCI / MarketQuiz, Dallas, TX, 2008 - 2010
Director of Operations & Sales
MarketQuiz is a multi-channel marketing company primarily focused on automotive;
including clients such as GM and BMW. With a total staff of fewer than 30 peop
le and virtually no structure, the division struggled to meet the product and se
rvice demands of hundreds of clients. James was hired to oversee the developmen
t and execution of business processes, project management, account management, s
ales and employee management. Over James 16-month tenure, as is and to be busin
ess processes were established to support current and planned business. Collabor
ation software was implemented to clarify and expedite communication internally
and externally. Program and project management structure was established to pro
perly onboard, track, communicate and deliver on critical initiatives. Account
management and sales activities were established, reported, measured and acted u
pon. The results included clear objectives, understood boundaries, increased te
am/company productivity and decreased client confusion. As a bottom line exampl
e, client revenue from BMW increased by 400% to over $1.25M in Q4, 2009.
Two Degrees / SLALOM CONSULTING, Seattle, WA, 2004 2008
Director of Consulting
Program / Senior Project Manager Health Service, ITHM (Integrated Total Health
Management)
The Health Service client was comprised of four different healthcare plans. The
individual state plans were each using separate systems and processes to provid
e managed health care services to the many groups in their portfolio. As a resu
lt, the enterprise lacked necessary reporting, disaster recovery and the ability
to re-use or scale their systems for future planned mergers and acquisitions.
James helped establish effective client and vendor relationships as a foundation
to further manage the development of enterprise systems and processes across al
l four healthcare plans for use by clinicians, providers and members. The resul
t has provided the potential for the company to improve its employee efficiency,
create greater value for providers/members, lower costs, obtain new large group
s and prepare for future mergers and acquisitions.

Senior Project Manager Wireless, Sales Program Management & Compensation

The wireless client re-structured their sales organization from channels into ge
ographical regions and needed new applications and processes for both the sales
teams and the back office to accommodate the structure changes. James managed t
he analysis, application/process development, implementation and sales/administr
ative training that ensured the success of the project. The success of the proj
ect generated +5M dollars.

Senior Project Manager Health Service, Disease Management (DM) Program Vendor S
election & Integration
The health services clients DM program contract was due to expire in six months
and the ROI was decreasing with increasing employee group dissatisfaction. Jame
s executed an RFI / RFP and managed the selection and implementation of a new ve
ndor contract. The result was an increase in DM program coverage at less cost p
er member including better service level agreements. The client was able to acq
uire new major employee groups, increase their ROI and guarantee employee groups
higher than previous ROIs.

Senior Program/Project Manager Wireless, Accounting Channelization / Enterprise

SOX Preparation
The wireless client re-structured their sales organizations into specific channe
ls versus regions. James managed the effort to analyze and modify the accountin
g applications and business processes needed for their new channelized programs.
Additionally, as a separate initiative, the client needed to prepare for an en
terprise SOX audit. James oversaw multiple PMs that were directly responsible f
or different areas of the enterprise.

Mary Kay inc. (MKI), Addison, TX, 2001 2002

eBusiness Manager
James initiated a BizTalk practice to replace EDI transactions between MKI and i
ts other holdings (i.e. Douglas Pads). James managed projects, vendor relations
hips and contracts for the eBusiness division including consultant offerings (e.
g. cell phones offerings) for MKIs 1+ million independent representatives. Jame
s helped project manage the development of eBusiness web sites; which accounted
for ninety percent of MKIs product orders.

HealthAxis.com, Irving, TX, 2000 2001

eBusiness Manager
Health Axis was an on-line insurance broker for small groups and individuals. J
ames managed a team of web designers, developers, analysts, testers, DBAs and pr
oject managers that developed an ebusiness web site that enabled small group own
ers and individuals to shop numerous agents, receive real-time quotes and obtain
medical, dental and life insurance policies.

Unitrin Data Systems, Dallas, TX, 2000 2001

Application Development Manager
Unitrin Data Systems is the IT provider for the Unitrin family of insurance carr
iers (i.e. Kemper). Unitrin started an initiative to convert from their mainfra
me environment to custom developed applications in n-tier environment. James ma
naged a team of developers, analysts, testers, DBAs and project managers that de
veloped a custom change management and reporting application used daily by all p
roject team members.

MBNA, Addison, TX, 1997 1999

PMO Manager
MBNA, now part of Bank of America, was the largest USA affinity credit card issu
er. James helped MBNA develop their Project Management Organization (PMO) inclu
ding the PMO methodology. Additionally, James was responsible for training PMs,
performing technical audits and also overseeing the Y2K programming of MBNAs ti
me reporting system.

CSC Consulting & System Integrations, Dallas, TX, 1996 1997

Project Manager
CSC Consulting was a division of Computer Sciences Corporation (CSC). James led
a team to develop a call center solution for a high-tech company in Boston, MA.

HP Services (formerly EDS), Plano, TX, 1990 1996

Systems Engineer / Project Manager / Consultant
As an SE, James developed and project managed mainframe, mid-range, PC and Mac a
pplications for the automotive, finance, telephony and retail industries. Satur
n Corporation, GMAC and the UAW are a few example clients. As a consultant, Jam
es managed large business process re-engineering projects with companies such as
GM, AT&T and GTE.

EDUCATION
BBA, Finance Hardin-Simmons University
MBA, Marketing University of North Texas
Systems Engineering Development Program Electronic Data Systems