Gabriel Thompson

19731 Labrador Street

Chatsworth, CA. 91311
818-709-5747
gt5b2a72@westpost.net
SUMMARY OF QUALIFICATIONS
* Project Analyst with extensive professional information technology experience
* Project Planning and Management- Ability to plan, organize, and lead technical
projects in small or large groups. Work with users and managers to determine sy
stem requirements for new and existing applications and systems.
* Excellent written and verbal communication skills
* Demonstrated skills in training and supporting end users post implementation

TECHNICAL SKILLS
MS Office Suite, MS Project, Visio, Sharepoint, Lotus Notes, Trackwise, ITIL, SD
LC, SIX-Sigma, Windows NT, Active Directory, Citrix
PROFESSIONAL EXPERIENCE
Baxter Westlake Village, CA August 2006 -present
Project Analyst - Process Improvement
* Stream lined existing processes and eliminated non essential processes
* Created a project plan to make the on boarding and provisioning process an aut
omated process including design, test and implement solution
* Global Command Center (GCC) analyst worked with various business units during
outages to assess the impact of the outage and decrease outage resolution times.
* GCC analyst review RCAs to look for reoccurring outages and suggest resolution
s for reoccurring incidents
* Ensured SOX adherence
* Managed all projects with Active Directory and Web Content aspects of the Glob
al Command Center
Wellpoint, Inc. Indianapolis, IN April 1997 - May 2006
Sr. Project Analyst\Business System Analysts
* Project lead for various projects
* Managed associates across 9 states
* Projects included:
o Technical project manager for deploying I-Avenue across 5 states
o Technical project manager for converting IN associates (3200) to daylight savi
ngs time and moving all calendar entries accordingly.
o Technical project manager for converting enterprise from Lotus Notes to Micros
oft Outlook,
o Project Manager for moving associates from 9 different locations to a new loca
tion including data centers,
o Project Manager for consolidation of two enterprise data centers to one.
o Project Manager setting up several small satellite offices.
o Logistics and Implementation project manager for converting enterprise from Mi
crosoft Windows NT (40,000 associates) to Microsoft Windows XP.
Manager, Tier 1/2/3 IT Help Desk
* Managed Tier 1/2/3 associates on the Help Desk across 6 states, including cond
ucting quarterly reviews, creating development plans, created career paths, and
provided training to assist in their success.
* Responsible for meeting and exceeding SLA's
Server Engineer
* Managed Microsoft Active Directory, Citrix, and Novell servers
* Responsible for maintenance, backup, configurations, and upgrades
Xlsource Carmel, IN.
Sr. Technical Consultant\Desktop Manager May 1993- April 1997
* Provided Executive Support for Vice Presidents and above, including home setup
s.
* Managed support teams responsible for on site desktop support as well as remot
e user's offsite.
* Monitored and supported network security, Novell and Windows NT domain adminis
tration, applying file and folder permissions and creating group policies on a d
aily basis.

EDUCATION & TRAINING

* Purdue University, Indianapolis, IN.
1996 Electrical Engineering Technology
* Learning Tree International, El Segundo, CA
2008 Project Management: Skill for Success
* Six-Sigma Yellow Belt 2008
* Colorado University, Denver, CO
2005 Business System Analysts (BAS) certification
* Pink Elephant, Indianapolis, IN
2003 ITIL IT Service Management Essentials certification