DIRECTOR of FIELD SERVICES

Leading From the Front

PROFILE
Highly motivated Director of Field Services with extensive experience in Critica
l Notification Technology, Information Technology and Telecommunication Technolo
gy. The recognized leader throughout the industry, who thrives in environments r
equiring a high level strategist and a big picture thinker. Skilled in a variety
of business functions including Sales and Marketing, Supply Chain Management, A
ccounting, Administration, Advertising, and Technology.
* Technically savvy in emerging technology, able to quickly assess and utilize t
he appropriate response to meet the needs of the business requirement at hand. A
welcome addition to any management team, ready, willing and able to function in
any role necessary to insure project success, profitability and on time deliver
y.
* A record of success in implementations requiring technical knowledge, solid ex
perience working with complex cross-platform systems, network architecture, inst
allation, implementation, integration, and administration in both local and remo
te environments.
CORE COMPETENCIES
P& L Development and Management * Organizational Development * New Operations La
unches
Human Capital Management * Executive Leadership * Operations Streamlining
Strategic Planning * Global Logistics Management
Client Relationship Management
PROFESSIONAL EXPERIENCE
PlantCML (formerly Dialogic Communications Corporation) 1996 - 2010
Director of Field Services
Key member of Senior Leadership Council for the largest global provider of criti
cal high-speed notification systems. Managed large, high stress product impleme
ntations for high profile corporate, city, state, federal government and Departm
ent of Defense clients.
Streamlined Standard Build Processes reducing product ship time and significantl
y increasing revenue. Instituted company Project Management Program, executed ce
rtification process for Field Engineers and Contract System Installation Personn
el.
* Directed ISO certification process for Field Services resulting in zero findin
gs during ISO Audit.
* Established and coordinated semi-annual Customer User Groups and Summits.
* Controlled scheduling of resources, averaging over 240 projects per year.
U.S. Air Force 1976 - 1996
Command and Control Superintendent
Headquarters Operations Center Senior Manager controlling and monitoring global
movement of Special Operations Command aircraft and personnel. Authored U.S.A.F.
Emergency Action Procedure Manuals for U.S. Special Weapons within the European
Theater.
* NATO Tactical Evaluation Compliance Team, Germany, Belgium, Netherlands, Italy
, Greece and Turkey.
* U.S.A.F. European Battle Staff Executive Officer, Operation Desert Storm coord
inating NATO Forces.
* U.S.A.F. Europe Exercise Evaluation Team Member.
* Air Force Special Operations Command Exercise Evaluation Team Member
* 12th Air Force Exercise Evaluation Team Member