Michael E.

Denny
2865 Valley Glenn Circle, Kalamazoo, MI 49004, 269-385-5971 or 269-357-3408, md5
bb320@westpost.net
Offering 12 years of successful sales and management experience with expertise i
n:
-Business Management- * -Sales Leadership- * -Priority Setting- * -Custome
r Retention-
Quality Assurance ... Communication ... Creativity ... Staff Interaction
... Client Relations
~ National City Mortgage Platinum Circle recipient six consecutive years ... 200
2-2007 ~
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Career Focus
*A position within an organizations administration or sales department where I
can utilize a proven management background, excellent communication skills, and
strong leadership ability.
Experience Summary / Qualifications
Results focused business professional with 12 years experience at National City
Mortgage ascending in title and responsibility to Sales Manager supervising as m
any as 20 inside loan officers and closing over $300 million in loan production
for seven years running.
Managed National City's mortgage portfolio in an inbound and outbound call envi
ronment; served as the
centers expert in lending, training, sales, finance, document analysis, and prod
uct knowledge.
*In this key role provide continual support and guidance to staff members includ
ing constant interaction with
the Marketing Department - reacting to changing market conditions and insuring c
ustomer retention.
* Perform period-end performance appraisals, daily customer contact and sales ca
lls, lead staff meetings, weekly sales meetings, and goal setting initiatives
; create an environment of professionalism to maximize loan production based on
individual performance and level of knowledge.
* As a Technical Support Specialist interfaced with technical and non-technical
teams regarding automotive-related equipment specification and general informati
on; applied sales and electronics experience from retail experience resulting in
effective reporting and interaction with service, sales, and engineering person
nel.
* At Dayton Hudson Corporation excelled in product introduction, presentation an
d sale; a key success included product rewards by the Bose Corporation for sales
excellence.
Strengths / Profile
Recognized as one who provides motivational leadership and implements cohesive
team-building strategies that guarantee results as evidenced in Achievements se
ction below.
* Effective in prioritizing, organizing and assigning responsibility, analyzing
needs, resolving problems, and supervising, coaching, and building a stable sta
ff.
* Weathered very low turnover since beginning the sales management role.
Management / Sales
Chemical Bank, Kalamazoo, Michigan 5/2010-Present
* Mortgage Bank Officer
National City Mortgage, Kalamazoo, Michigan 1999-5/2010
* Sales Manager 2002-2010; Loan Originator 1997-2002
Achievements / Highlights
National City Mortgage: Team and individual accomplishments:
* Realized closed loan volume of $300+ million and no less that 115% to plan ove
r seven years 2003-2009
* Best performing year with closed loan volume over $352 million and 117% to pla
n 2007
* Maintained selling skills with constant customer interaction and problem solvi
ng 2002 - 2010
* Only sales manager (of nine) who consistently received the company's Platinum
Circle Award 2002-2007
* Promoted from inbound sales rep based on knowledge, initiative, and performanc
e criteria 1997-2002
Technical Sales
Automotive Diagnostics - SPX Corporation, Portage, Michigan 1995-199
7
* Sales / Technical Support Specialist
Retail Sales
Dayton Hudson Corporation, Portage, Michigan 1980-1995
* Sales Supervisor-Electronics, 1984-1995; Store Associate, 1980-1984
Education
Bachelor of Science, Western Michigan University, Kalamazoo, Michigan, 1992
Major: Aviation Science & Administration; Minor: Business Administration