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Francine E.

6 Palermo Street * Methuen, MA 01844 * fr5c06d6@westpost.net * (978) 688-0134

Professional manager with 10+ years of leadership experience in Payroll, A/R, A/
P, manual and computerized accounting, budget management, scheduling, purchasing
, customer service and marketing in the private and healthcare industries.

Brigham and Women's Hospital, Boston, MA August 2002 - February 2010
Operations Supervisor, Patient Care Services
Emergency Department and Inpatient Cardiology Unit
* Managed payroll for 180+ employees
* Staffed department while significantly reducing overtime and double-time budge
* Developed operational tools documenting regulatory compliance
* Supervised 20+ support staff providing emphasis on customer service, career de
velopment and job satisfaction
* Received three "Partners in Excellence Awards" for mentoring student interns,
staff development and process improvements
* Successfully reduced existing inventory on-hand and implemented a "just-in-tim
e" inventory system to meet department needs
* Educated staff on hospital specific software programs and HIPPA regulations
* Provided department orientation
* Developed systems to improve staff effectiveness around patient care. Reduced
barriers between physicians and nurses
* Managed facilities in compliance with all regulatory agencies
Brigham and Women's Hospital, Boston, MA June 2000 - August 2002
Program Assistant, Health Promotion and Education Program
* Budget management, completed monthly reporting to state agencies and finance d
* Project management, managed the development; production and distribution of he
alth education materials
* Developed vendor relationships and account maintenance
* Supervised volunteers and student interns; developed work plans to meet progra
m goals
* Completed state wide Smoking Cessation training program
Cooperative Pioneers, Inc., Manchester, NH July 1998 to March 2000
Director of Strategic and Operational Projects
* Project management, supported four energy cooperatives utilizing Project Manag
ement software
* Developed operational procedures for regional energy cooperative
* First to register in the State of New Hampshire as an independent power suppli
er under electricity deregulation
* Developed working relationships with public and private entities in securing p
ower supply contracts
New England Medical Center, Boston, MA March 1997 to July 1998
Program Manager
* Co-authored "Bridge to Success", a Welfare to Work training program
* Awarded 16 month contract with the Massachusetts Department of Transitional As
* Participant completion rate, 95%; secured employment rate, 70%
* Manage daily operations
State Reporting
Case Management
Budget Management
Managed participant selection process
Taught clerical skills (keyboarding, MSWord, Excel, team building and telephone
Ron Ricard Plumbing & Heating, Inc., Nashua, NH April 1983 to March 1997
Treasurer, Owner
* Developed and implemented operational systems and procedures
* Built a loyal clientele base in the residential; commercial; industrial and go
vernment markets
* Managed all phases of the accounting process, including A/R and A/P accounts
* Managed payroll systems, manual and computerized
* Completed all federal and multi-state reporting of revenues and payroll record
* Government procurement and contract writing
* Scheduling, service calls and staff
* Human Resources, all phases including hiring; training and managing support st
* Marketing
* Facilities management
* Construction Project Management
University of Southern New Hampshire, Salem, NH
Bachelor of Science, Business Studies, 2008
University of Southern New Hampshire, Salem, NH
Associates Degree, Business Administration, 2003
New Hampshire Technical College, Nashua, NH
Business Management
River College, Nashua, NH
Certificate, Quality Leadership based on Dr. W. Edwards Deming, 1995
University of Massachusetts Medical School
Massachusetts Department of Public Health, Massachusetts Tobacco Control Program
Certificate, Basic Skills for Working with Smokers, 2000

Software Programs:
Microsoft Office Suite: MSWord, Excel, PowerPoint
Project 2000
One Staff
Document Direct
Contractors Management System (CMS)