ii5e2c68@westpost.net OBJECTIVE: To obtain a challenging position that utilizes my strong leadership analytical, multitasking, problem solving and my effective communication and organizational skills. Qualifications * Excellent and well written communication and oral skills * Superior time management and negotiation skills. * Detail oriented and proven ability to prioritize in an effective and timely m anner. * Excellent ability to multitask and handle a crisis as they arise on daily basi s. * Ability to work and interact in a huge and diverse audience. * Over Five years of experience working in diverse retail sales and customer ser vice environment. * Maintained excellent customer service skills and a proven record as a top effe ctive performer. * Hardworking, energetic, and reliable; recognized for assuming additional respo nsibilities. * Excellent problem solver with strong strategic, analytical and reporting skill s. Professional Experience MPI Research Mattawan, MI June 20 07- Nov 2009 Laboratory Animal Technician (Research) * Proficient in the prosection and trimming for multiple laboratory animal speci es. * Performed vena cava blood collections on rodent * Met daily production standards on a consistent basis * Trained others on multiple laboratory functions * Interpreted daily work schedule and carried out all tasks as assigned. * Completed all assigned tasks in validated 100% of time. * Good protocol interpretation skills * Ability to work extended hours beyond normal work schedule Meijer Inc Kalamazoo, MI 2002-2007 Customer Service Clerk/Representative * Outstanding and proven ability to prioritize and Multitasks on daily basis * Handle Crisis and Concerns from customers effectively * Responded to inbound customer service calls in a fast-paced, high-volume call environment. * Built a rapport with customers and proposed different products and services ba sed on their demands and accounts. * Fully committed to providing the highest possible standards of customer servic e and support. * Proven ability to train, supervise and motivate, and evaluate customer service representatives. * People oriented; enjoy working directly with customers and the general public. * Self-starter; can be depended on to complete a task under minimal supervision. * Excellent organizational and oral communication skills * Built a teamwork environment that encouraged hard work and collaboration. * Ensured workflow efficiencies, customer service excellence, and quality assura nce. * Made recommendation for process improvements. * Oversaw the implementation of organizational policies and procedures. * Outstanding Performance with Customers and the general public to ensure a pr oductive work environment. * Created personal goals that consistently meet and exceeded quotas