NICOLE MCCALVIN

1215 East West Hwy #810 * Silver Spring, MD 20910 * nm5e2e8e@westpost.ne

t * (404) 447-1720
Property Management Professional with 14 years of experience and expertise in bu
siness operations, finances, negotiating, marketing, leadership, supervision, an
d customer service.
SUMMARY OF QUALIFICATIONS
* Efficient in managing multiple projects simultaneously by being organized and
detail oriented, managing time effectively, and using good judgment.
* Excellent problem solving ability, able to analyze and assess complex informat
ion, identify opportunities for improvements, and resolve critical issues.
* Communicate effectively in writing, speaking, listening, and responding to all
levels and functions within an organization, motivating and inspiring groups an
d individuals toward a common goal.
* Provide leadership, structure, training, resources, and recognition to develop
a strong team environment, also recognizing individual contributions.
* Develop cooperative customer relationships by providing personal attention, un
derstanding the needs of each customer, and implementing solutions to meet or ex
ceed customer expectations.
* Computer skills include MS Word, MS Excel, AMSI, Yardi Enterprise, and Yardi V
oyager.
PROFESSIONAL EXPERIENCE
OPERATIONS MANAGER August 2009-Present
PATRIOT RESIDENTIAL MANAGEMENT GROUP Jacksonville, FL
Patriot Residential Management Group is a fee management company for multifamily
communities and condominiums.
* Manage operations for a 930 unit apartment community.
* Assisted in the implementation of cooperative marketing relationships with are
a service providers to improve resident services and increase the volume of traf
fic to the community.
* Supervised on-site staff of fifteen including hiring, training, coaching, and
motivating team to achieve organizational and community goals.
Position located in Forestville, MD
DISTRICT MANAGER August 2000-August, 2009
MILES PROPERTIES, INC. Atlanta, GA
Miles Properties, Inc. is a private real estate owner, operator, and developer o
f multifamily communities and condominiums.
* Manage operations for portfolio of five apartment communities, with 1,712 unit
s, in North Carolina and Maryland.
* Control financial performance of portfolio by managing individual community bu
dgets, communicating goals to team members, and negotiating contracts for outsid
e services.
* Supervise and develop community teams of up to nine employees per community an
d training and coaching managers and team members.
* Achieved number 1 community in company for 2007, out of 71, for exceeding reve
nue and maintaining expense goals, with 4 of 5 other communities in top 12 of co
mpany.
* Improved income of all communities by an average of $25 thousand per month in
first 90 days after new acquisition.
* Managed capital improvements on all properties to ensure timeliness, renovatio
n quality, and controls of over $1 million budgets for each property.
* Worked with programmer to create custom revenue management program to evaluate
market conditions and set rental rates by unit type, and created company-wide t
raining on program use.
* Superior performance led to promotion from on-site Community Manager through f
our levels to District Manager.
COMMUNITY MANAGER January 1996-August 2000
JULIAN LECRAW & COMPANY, INC. Atlanta, GA
JLC is one of the largest privately-held Owner/ Manager of apartment communities
in Atlanta.
* Maintained optimum rent levels while maximizing rent collections.
* Researched market trends and property need to develop annual budgets preparing
and submitting monthly variance reports.
* Negotiated and scheduled all contracted repairs and services within budget gui
delines for preventative maintenance, general maintenance, and turnkey.
* Supervised on-site staff of five including hiring, training, coaching, and mot
ivating team to achieve organizational and community goals.
* Managed successful lease-up of 224 unit tax credit renovated community.
* Promoted from Leasing Consultant to Community Manager after 1 year.
EDUCATION AND TRAINING
BACHELOR OF ARTS IN BUSINESS ADMINISTRATION 2002
AMERICAN INTERCONTINENTAL UNIVERSITY Atlanta, GA
CONTINUING EDUCATION AND TRAINING
* Completed various training programs and seminars such as 7 Habits of Highly ef
fective People Signature Program, Atlanta, GA, 2007.
* Completed Certified Apartment Manager (CAM) program, Atlanta Apartment Associa
tion, Atlanta, GA, 1999.