Charlene Dykes

515 Wilmslow Road

Rock Hill, SC 29730
(803) 920.5607
cd5ece16@westpost.net
SUMMARY
Highly regarded Financial Manager with 12+ years experience in Business Analysis
Management in an extremely competitive industry. Proven ability to implement s
trategies that improve client services and increase revenue stream. Analytical
and organized; with the ability to identify needs and implement effective soluti
ons. Skilled at matching client and financial advisor to assure a "good fit" an
d high rate of closings. Dynamic leader strongly committed to working with coll
eagues to achieve goals. Areas of expertise include:
Customer Development Marketing/Business Development
Trust Management Customer Retention Strategies
Mutual Fund Sales Management Asset Management
High-Level Relationship Management Maximizing Productivity
Internal Management Project Management
Business Analysis Computer Literate
PROFESSIONAL EXPERIENCE
STANFORD TRUST COMPANY RECIEVERSHIP 2008-Present
Vice President/North America Trust Operations Manager/Business Analyst
* Provided strategic and tactical support by analyzing and interpreting supporte
r and financial data in order to make recommendations on strategy development an
d decision making
* Expert knowledge of SEI Trust Accounting System; Implemented and monitored For
ensic Accounting
* Managed conversions to Merrill Lynch, Oppenheimer, Northern Trust, Bank of Ame
rica, Sterne Agee Financial, Global Bridge Financial and The Entrust Group, Inc
* Managed Trust Tax processing with Thomson Reuters and tax conversion to Succes
sor Trustees'
* Coordinated and submitted weekly/monthly conversion progress reports
* Reviewed and completed monthly revenue recognition
* Ensured Project Managers and Senior Executives are aware of risks identified d
uring conversions
* Participated in SEI Beta testing, resolved technical issues with new products
prior rolling out to SEI clients
* Prepared and provided necessary financial information (i.e. retention and revi
ew of final invoices) and other related financial information/documentation to c
loseout the company
* Prepared detailed Excel and PowerPoint presentations to include financial and
operational analyses, utilizing data and reporting tools, for the use of senior
management and project teams
* Analyzed current business system, electric and manual, triggering event(s) inp
uts to systems, secondary products and activity flow; recommended and initiated
system testing
* Interacted with Contracts, Accounting, Program Managers and Business Managers
regarding project related issues
* Created project initiation to ensure proper contract set-up and definition of
appropriate billing and revenue streams
* Worked with clients, colleagues, and Relationship Managers to establish and ma
intain new accounts; reviewed/summarized trust agreements and estate planning do
cuments governing client relationships; performed/supervised trust administrativ
e duties and responsibilities set forth in trust agreements; reviewed client and
regulatory reporting; and exercised discretion in approving distributions from
trust and estate accounts
* Managed Settlement & Asset Collection responsibilities include collection/mars
halling of incoming assets, income verification and settlement, distribution of
outgoing assets, control an maintenance of account rebalancing, processing due t
o mergers , acquisitions, and stock splits
* Managed Fee Processing/Charged responsibilities include daily cash management
of all trades, reconcilement of all money market funds, pending of trades to the
system, affirming trades to custody system, fee charges/collections, oversight
of client cost basis
* Responsible for the preparation and accurate filing of federal and state corpo
rate, partnership and trust tax returns. Assisted in any tax audits and tax rese
arch projects and streamlined tax reporting flows when possible
* Managed $398 billion in assets and communicated daily with trust administrator
s and outside investment managers for trade coordination, corporate reorg/action
s/changes, resolution of open issues dealing with administrative transactions, o
perational transactions, account set ups and tax matters
* Coordinated and managed administrative processes; analysis and development of
procedures and programs. Met with company personnel to explain plans' benefits
and processes
* Managed the internal & FDIC audits; Knowledgeable of ERISA and Securities comp
liance processes and practices; Researched, reviewed and adhered to Federal/Stat
e and local regulations and laws
* Managed Fee Processing/ calculated quarterly Financial Advisor commissions
* Coordinated efforts with a cross-functional team to develop models and process
es that ensured compliance with the Controller {Sarbanes Oxley Law}

Significant Accomplishments:
* Developed Stanford Trust Company Policies and Procedures
* Trained Stanford Trust Employees; SEI Trust Accounting System and Policies and
Procedures
* Managed Seven Conversions and Developed Strategy to Liquidate Company
CORE SKILLS
Analyze and Understand the Business Problems
Identify and Document Requirements
Communicate Effectively (Written/Verbal)
Manage Client Relationships
Facilitate Discussions
Negotiate and Build Consensus
Model Data and Processes
Plan and Manage Activities
Facilitate and Develop Business Strategy
Understand and Manage Organizational Change
CAROLINA FIRST BANK, Columbia, S.C. 2006-2008
Vice President/Branch Manager/Treasury Business Analyst
* Developed and Rolled Out Inside Sales for Treasury Management
* Developed and integrated specific market and tactical plans for retail consume
r and small business and achieved overall business plan/budget
* Achieved branch deposit volume production, product sales goals, line of busine
ss referral goals, loan volume production goals and credit life penetration goal
s through the consistent application of related sales skills
* Originated quality consumer loans by interviewing loan applicants, gathering n
ecessary loan underwriting data, conducting credit investigation and analysis of
requests, completing credit scoring model, originating and closing all loan doc
uments, clearing collateral exceptions, and obtaining proper loan approvals
* Ensured the efficient flow of operations within the branch through proactive b
ranch management
* Primary responsibility for the "out bound" sales effort to expand the bank's d
eposit base
* Demonstrated a thorough knowledge and aptitude in all aspects of deposit sales
including, product knowledge, operational processes, account analysis, cash man
agement services, internet banking and alternative delivery channels used and pr
omoted by the bank
* Undertook outbound calling efforts to prospects designed to convert them into
customers
* Represented the bank in the community and maintained a business referral netwo
rk
* Identified cross selling and referral opportunities to commercial lenders and
other departments within the bank Follow-up on client and commercial lender refe
rrals to ensure the overall bank reaches its deposit goals
Significant Accomplishments:
* Trained Bank Employees ABA Principles of Banking
* Trained Bank Employees ABA Principles of Trust
* Developed and Implemented Treasury Management Inside Sales
* Recommended and Initiated System Testing
CORE SKILLS
Analyze and Understand the Business Problems
Identify and Document Requirements
Communicate Effectively (Written/Verbal)
Manage Client Relationships
Facilitate Discussions
Negotiate and Build Consensus
Model Data and Processes
Plan and Manage Activities
Facilitate and Develop Business Strategy
Understand and Manage Organizational Change
FIRST CITIZENS BANK, Columbia, S.C. 1995-2005
Vice President/ Trust and IRA Advisor/Trust Operations Manager/Business Analyst
* Provided strategic and tactical support by analyzing and interpreting supporte
r and financial data in order to make recommendations on strategy development an
d decision making
* Expert knowledge of AutoTrust/SunGard Charlotte Accounting System
* Coordinated and submitted weekly/monthly conversion progress reports
* Reviewed and completed monthly revenue recognition according to Human Resource
s implemented strategy
* Ensured Project Managers and Senior Executives are aware of risks identified d
uring conversions
* Participated in SunGard Trust Beta testing, resolved technical issues with new
products prior rolling out to clients
* Prepared and provided necessary financial information (i.e. retention and of r
eview of final invoices) and other related financial information/documentation t
o closeout the company
* Prepared detailed Excel and PowerPoint presentations to include financial and
operational analyses, utilizing data and reporting tools, for the use of senior
management and project teams
* Interacted with Contracts, Accounting, Program Managers and Business Managers
regarding project related issues

* Created project initiation to ensure proper contract set-up and definition of

appropriate billing and revenue streams
* Worked with clients, colleagues, and Relationship Managers to establish and ma
intain new accounts; reviewed/summarized trust agreements and estate planning do
cuments governing client relationships; performed/supervised trust administrativ
e duties and responsibilities set forth in trust agreements; reviewed client and
regulatory reporting; and exercised discretion in approving distributions from
trust and estate accounts
* Managed Settlement & Asset Collection responsibilities include collection/mars
halling of incoming assets, income verification and settlement, distribution of
outgoing assets, control and maintenance of account rebalancing, processing due
to mergers , acquisitions, and stock splits
* Responsible for the preparation and accurate filing of federal and state corpo
rate, partnership and trust tax returns. Assisted in any tax audits and tax rese
arch projects and streamlined tax reporting flows when possible
* Managed $398 billion in assets and communicated daily with trust administrator
s and outside investment managers for trade coordination, corporate reorg/action
s/changes, resolution of open issues dealing with administrative transactions, o
perational transactions, account set ups and tax matters
* Coordinated and managed administrative processes; analysis and development of
procedures and programs. Met with company personnel to explain plans' benefits
and processes
* Managed the internal & FDIC audits; Knowledgeable of ERISA and Securities comp
liance processes and practices; Researched, reviewed and adhered to Federal/Stat
e and local regulations and laws
* Managed Settlement & Asset Collection responsibilities include collection/mars
halling of incoming assets, income verification and settlement, distribution of
outgoing assets, control an maintenance of account rebalancing, processing due t
o mergers , acquisitions, and stock splits
* Managed Fee Processing/Charged responsibilities include daily cash management
of all trades, reconcilement of all money market funds, pending of trades to the
system, affirming trades to custody system, fee charges/collections, oversight
of client cost basis
* Managed and Administrated FCB IRA accounts
* Managed all Corporate Trust accounts
* Coordinated efforts with a cross-functional team to develop models and process
es that ensured compliance with the Controller {Sarbanes Oxley Law}
* Managed Stock Transfer/Registrar issues for twelve banks
* Managed Bank shareholder proxy meetings for twelve banks
* Managed $998 million in assets and daily communicated with trust administrator
s and outside investment managers for trade coordination, corporate reorg/action
s/changes, resolution of open issues dealing with administrative transactions, o
perational transactions, account set ups and tax matters.
* Coordinated efforts with a cross-functional team to develop models and process
es that ensured compliance with the Controller {Sarbane Oxley Law}
* Coordinated and managed administrative processes; analysis and development of
procedures and programs. Met with company personnel to explain plans' benefits
and processes
* Researched, reviewed and adhered to Federal/State and local regulations and la
ws
* Responsible for internal & FDIC audits; Knowledgeable of ERISA and Securities
compliance processes and practices
* Recommended and initiated system testing
* Managed Fee Processing/ calculated Financial Advisor commissions
Significant Accomplishments:
* 1997, 1998, 1999 FCB Top Sales Award and 2002 FCB Banker of the Year Award
* Developed Trust Operations Policies and Procedures
* Managed and Facilitated Trust Conversion; Acquisition of Citizens Bank (2002
- 2003)
* Managed and Facilitated Trust Conversion; Acquisition of First Bank & Trust of
GA (2002 - 2003)
* Managed and Facilitated Trust Conversion; Retirement Accounts to Federated (2
003 - 2004)
* Managed and Facilitated Trust Conversion; Acquisition of Bank of Toccoa (
2003 - 2004)
* Managed and Facilitated Trust Conversion; Acquisition of People's Community Ba
nk (2004 - 2005)
CORE SKILLS
Analyze and Understand the Business Problems
Identify and Document Requirements
Communicate Effectively (Written and Spoken)
Manage Client Relationships
Facilitate Discussions
Negotiate and Build Consensus
Model Data and Processes
Plan and Manage Activities
Facilitate and Develop Business Strategy
Understand and Manage Organizational Change
DYKES IGA, Vidalia, GA 1981-1995
President/Owner/Business Analyst
* Developed financial and operational analysis, utilizing data and reporting
* Conducted and directed the analysis of highly complex business problems and so
lved with automated systems
* Provided technical assistance in identifying, evaluating and developing system
s and procedures that were cost effective
* Provided training, resolved questions and recommended changes
* Recommended and initiated system testing
* Implemented technology to re-engineer technical processes for greater efficien
cies.
* Provided direction and guidance to less experienced staff

Significant Accomplishments:
* One of the First Businesses to Implement the "Bar Code" Pricing/Inventory
* Tripled Sales Within the First Two Years of Business
CORE SKILLS
Operational Management
Team Building and Leadership
Problem Resolution
Written/Verbal Communication
Brand Loyalty/Corporate Image
Customer-Driven Management
Maximizing Productivity
Training/Skills Development

Education and Training

LIBERTY UNIVERSITY Currently Enrolled
Bachelor of Science in Business Administration
VILLANOVA UNIVERSITY, Tampa, FL 2010
Master Certificate in Business Analysis
MIDLANDS TECHNICAL COLLEGE, Columbia, SC 2005
Certified Financial Planner CFP
CANNON FINANCIAL INTSITUTE, Notre Dame University, CSOP III 2005
CANNON FINANCIAL INSTITUTE, Notre Dame University, CSOP II 2004
CANNON FINANCIAL INSTITUTE, Boston University, CSOP I 2003
AMERICAN BANKERS ASSOCIATION
Management Skills 2002
Trust Operations 2001
Principals of Bank Operations 2000
SOUTHEASTERN TECHNICAL COLLEGE
Vidalia, Georgia 1993
Associates in Finance
NORTH AMERICAN CORRESPONDENCE SCHOOL 1990
Scranton, PA
Medical/Dental Office Assistant Diploma
ROCKHURST UNIVERSITY NATIONAL SEMINARS
*Creative Leadership *Busin
ess Grammar for Busy Professionals
*Managing Projects and Priorities *Management S
kills
*Communicating with Tact and Skill *Fundamentals of
Effective Project Management
*Essentials of OHSA Compliance 2002 *Time Management & O
rganizational Skills
*How to Excel at Supervising People *How to Handle U
nacceptable Behavior
*Communicating with Tact and Finesse *Management and Lea
dership Skills
*How to Handle Difficult People *Coaching, Me
ntoring & Team-Building Skills
Memberships:
* Financial Planning Association
* International Institute of Business Analysis
* Parenting Partners-Board of Directors/Treasurer
* National Association Investment Council/Board of Director
* American Association of University Women
* National Association of Female Executives
* First Baptist Church of Columbia
* Cambridge Who's Who

References Upon Request