____________________SUMMARY____________________

Top performing customer service representative with 6 years of experience commit

ted to quality client service and high professional standards. Focused and solut
ions-oriented with the ability to consistently exceed both client and management
goals. Proven strengths in mediating mutually agreeable outcomes, combined with
strategic business knowledge. Expert in streamlining processes, reactivating st
agnant accounts, reversing customer dissatisfaction, and building long-term lucr
ative alliances.
____________________SKILLS____________________
* Customer Relations and Customer Retention
* Team Motivation
* Time Management
* Telephone Communications
* Problem Solving
* Office Management
* Customer Service and Relationship Management
* Data Entry
____________________EDUCATION____________________
2013, Fashion Retail Management
Art Institute Of Pittsburg, Pittsburg, PA
GPA: 3.2. Pursuing a Bachelors of Science in Fashion Retail Management
____________________EXPERIENCE____________________
2007 to 2009 - Call Center Representative
Teleperformance, Akron, OH
Performed all aspects of customer support, including answering telephones, coord
inating special promotions, and providing details for products and services. Han
dled inbound sales duties, including order entry processing and fulfillment. Res
olved billing questions and disputes, initiated customer calls, and performed da
ta entry. Interacted with customers extensively to maintain customer satisfactio
n. Investigated and resolved complaints through grievance process. Provided a hi
gh level of customer service and client relations based on outstanding communica
tion and interpersonal skills.
2005 to 2007 - Administrative Assistant
Lubritect, Akron, OH
Greeted visitors at Corporate Headquarters. High profile, administrative positio
n. Managed reception, typing, telephone inquiries, filing, daily banking, mail r
eceipt and distribution.
____________________TRAINING____________________
Computer/Office Training
Completed course work in MS Office has significantly contributed to my expertise
in Customer Service and Office Administration.
CompuTeachers, Akron, OH
2005 to 2005
____________________VOLUNTEER____________________
2006 to 2007 - Youth Educator
Asian Inc., Akron, OH
Worked with children from 13 to 18 years of age. Supervised 9 students per class
in accomplishing learning objectives, and conducted remedial training. Supervis
ed and tutored all school subjects, specifically English as a Second Language.