Vous êtes sur la page 1sur 2

MICHELLE MELLEMA

1015 South Val Vista Drive, Unit 95, Mesa, Arizona 85204
480.209.5986
michelle5250@aol.com

PHARMACEUTICAL / MEDICAL SALES

PROFILE OVERVIEW
Tenacious and intuitive professional offering broad multidisciplinary experience
and hands-on skills in sales, marketing, customer service, and general manageme
nt. More than 16 years of experience in different industry verticals including h
ealthcare / medical, pharmaceutical, and restaurant business. A top-notch achiev
er in driving sales increases and in establishing broader marketing presence com
plemented with advanced skills in strategic negotiation, personnel management, b
udget management, and problem resolution. Polished communicator equipped with in
terpersonal expertise and innate ability in building industry connections. Profi
cient in using Word, Excel, and PowerPoint.

QUALIFICATIONS SUMMARY
Sales, Marketing, and Customer Service
- Interfaced directly with customers and served as information resource re
garding dental products and procedures
- Provided and maintained excellent customer service and assisted in maint
aining efficiency of business operations
- Awarded for successfully increasing profitability by bringing in the hig
hest number of patients
- Developed strategic marketing plans focused on addressing customer needs
- Processed sales transactions and resolved customer-related issues
- Established trust and rapport with patients to attain loyalty and genera
te referrals
- Generated the highest sales amount out of all team members with a 70-80%
success rate
Operations Management and Personnel Supervision
- Oversaw and streamlined daily operations of a restaurant at Museum Club
- Served as bartender and promoted to assistant manager, responsible for d
ay-to-day cash management, shift scheduling, inventory, sales, customer service,
and other functions
- Directed and ensured performance efficiency of personnel
- Analyzed areas for improvement and designed procedures that foster incre
ase in efficiency and optimize revenues
Health Care
- Consistently complied with safety control standards and policies to ensu
re quality dental care
- Efficiently performed clinical duties, such as administration of anesthe
sia, dispensing of prescriptions, and processing of insurance claims
- Assisted customers during dental procedures, including x-rays and other
dental medications
General Administrative / Clerical Skills
- Skilled and reliable in handling diverse office duties, including distri
bution and handling of mails, data entry, administration of accounts, documentat
ion, and organization of files and records
- Thrived at performing multiple tasks with stringent deadlines
- Managed and maintained organization of files and records, ensuring accur
acy and confidentiality of documents

WORK HISTORY
Registered Dental Hygienist Dr.â⠬⠢s Brent and Doug Pospisil, DDS-Gilbert, AZ ~ May 2
-Present
Dr. Gary Robison, DDS-Mesa, AZ ~ Jun 2004-Feb 2010
Dr. Arthur Novelly, DDS-Gilbert, AZ ~ Jul 2000-Jun 2004
Assistant Manager / Bartender Museum Club-Flagstaff, AZ ~ Jun 1997-Jun 2000
Pharmacy Technician Walgreens Pharmacy-Scottsdale, Sedona, and Flags
taff, AZ ~ Dec 1993-Jun 1997

EDUCATION
Northern Arizona University, Flagstaff, AZ
(BS) Bachelor of Science in Dental Hygiene ~ 1997-2000
Northern Arizona University, Flagstaff, AZ
(BA) Bachelor of Arts in Liberal Studies-Minor in Biology, Emphasis in P
sychology ~ 1995-1997
Arizona State University-Tempe, AZ
GENERAL STUDIES ~ 1993-1995

Academic Achievements:
Deanâ⠬⠢s List (multiple semesters) ~ Fiesta Bowl Scholarship Recipient ~ Graduated cum l
e

TRAINING
54-Hour of Continuing Education (every three years to maintain dental hygiene li
cense)

Vous aimerez peut-être aussi