JULIE TORRES

jt61d778@westpost.net
(818) 825.0479
Sylmar, California

SENIOR INFORMATION TECHNOLOGY SPECIALIST

* Accomplished Information Technology specialist with experience in solving comp
lex business, technological, and organizational problems with the implementation
of effective solutions, resources and methodologies that deliver measurable res
ults.
* In core IT support positions have delivered unique solutions that transformed
corporate goals into reality, built effective systems to support reduced operati
ng costs and foster sustained business growth.
* Visionary and goal-oriented IT specialist with demonstrated experience in obta
ining buy-in, planning, developing, and maintaining cutting-edge solutions to ad
dress and support business opportunities.

KEY QUALIFICATIONS
* Local / Remote Desktop Support * Program / Project Management
* Change Management * Server Infrastructure
* End User Application Support and Training * System / Application Migration and
Upgrades * Microsoft Product Implementation
* System Design * Strategic Planning & Budgets * Disaster Recovery

CAREER DEVELOPMENT
Dassault Systemes - Woodland Hills, CA 2002 - Dec 2009
Senior Systems Engineer
* Responsible for the planning, deployment, support and maintenance of company's
investment in technology including IT network infrastructure, servers, local /r
emote end-user computers, back office and primary business applications, and ven
dor supports and services
* Responsible for all of Research and Development Lab, which included over 175 w
orkstations and laptops.
* Responsible for R&D and Portal development server infrastructure, which includ
ed over 45 servers
* Responsible for all of RAND-NA remote user support, which included over 100 wo
rkstations and laptops.
* Responsible for supporting Pre-Sales Engineers
* Responsible to ensure customer satisfaction through timely issue resolution
* Responsible for creation/validation of new computer images
* Successfully upgraded all desktop operating systems and applications to Window
s XP and Office 2007 products for all departments.
* Provided technical/setup support for all Dassault sponsored classroom activiti
es and customer workshops.
* Deployed Microsoft Office SharePoint Server (MOSS) to support efficient collab
oration across organizational groups in various geographical regions
* Successfully deployed Microsoft System Center Configuration Manager (SCCM) acr
oss all network servers and client PCs. Provide support for SCCM infrastructure
 and patch management
* Worked with SCCM team to deploy and test new packages created for development
environments.
* Planned and successfully deployed Microsoft Terminal Service remote solution f
or separate entity RAND North America.
* Implemented a solid security infrastructure utilizing anti-virus, anti-spam an
d spyware products and industry best practices in protecting the company's netwo
rk and intellectual assets
* Assisted in reducing costs through system restructuring and consolidation, ven
dor and contract renegotiations, and implementation of control procedures for ca
pital expenditure.

L3 Oceans System - Sylmar, CA 2002-2002

System Engineer
* Responsible for the planning, deployment, support and maintenance of company's
investment in technology including IT network infrastructure, servers, end-user
computers, back office and primary business applications, and vendor supports a
nd services

Call One Computer - Van Nuys, CA 2000-2002

System Engineer Consultant
* Responsible for providing primary IT support to medium sized businesses.
* Responsible for the planning, deployment, support and maintenance of client's
investment in technology including IT network infrastructure, servers, end-user
computers, back office and primary business applications, and vendor supports an
d services

TECHNICAL QUALIFICATIONS
Operating Systems: Microsoft Server 2008, 2003 and 2000. Windows 7, Windows Vist
a, Windows XP, Windows NT Server and Workstation, Windows 98, 95, 3.1,
S/W Applications: Microsoft Office Suite, Microsoft Outlook and Outlook Express,
Internet Explorer, Netscape Communicator, Lotus Notes, IPass, MS Visual Studio
.NET 2005, DB2, Oracle, MKS Tool Kit, Adobe Acrobat, Zone Alarm Personal Firewal
l, VMware, MS Virtual PC and more.
Networking Skills: Microsoft Server 2003 and 2000 Active Directory and Microsoft
Exchange, Microsoft NT Domain, Windows NT migration to Active Directory 2000 an
d 2003, Lotus Notes, MS Live Communication Server, Microsoft SCCM, Trend Micro O
ffice Scan, Symantec Anti-Virus, Lotus Sametime, VPN, LAN, WAN, TCP/IP, DHCP, DN
S, WINS, IIS and more
Hardware: IBM, HP, Compaq and Dell Servers and PC's

EDUCATION
* Bachelor of Science Degree in Management Information Systems (MIS) - Californi
a State University, Northridge (CSUN)
* Microsoft Office 2007 Training
* Microsoft MOSS Training
* Microsoft SMS Training

SUMMARY OF QUALIFICATIONS
* Strong ability to adapt and learn quickly
* Strong verbal and written communications skills
* Creative problem solver and active team player
* Excellent organizational and time management skills
* Strong in customer service and relations for both internal and external client
s
* Handling multiple tasks at one time and the ability to work well under pressur
e
References available upon request