PAULETTE WARRICK

856 NEWTON AVENUE, BALDWIN, NEW YORK 11510

516.208.3683 ~ 516.425.5906
WARRICK.PAULETTE@GMAIL.COM

SOFTWARE ENGINEER | SENIOR COBOL DEVELOPER

Technically savvy, enthusiastic, and proactive professional with progressive yea
rs of experience in various computer systems primarily focused in software engin
eering and computer programming. Regarded by peers and mentors as an overachieve
r with a “can-do†attitude; committed to driving business to unimaginable heights. Organ
ized, articulate, and analytical with exemplary oral and written communication a
nd interpersonal skills. Demonstrated in-depth expertise in managing technology
departments, including technology initiatives, proposal development, business de
velopment, and product management with profit and loss responsibility. Reputable
for spearheading major initiatives; adapting rapidly to changing environments,
to ensure bottom line success. Effective in resolving issues that surfaced; comp
lemented as being meticulous and creative; showing detail to specification and d
esign. Exemplify unparalleled ability in the implementation and management of di
verse programs concurrently.

CORE COMPETENCIES
- General Management
- First Class Customer Service
- Software Engineering
- Computer Programming
- Teambuilding and Leadership
- Time and Quota Management
- Strategic Planning
- System Administration
- Quality Assurance and Control
- Personnel Management
- Operations Optimization
- Process Improvement
- Operational Streamlining
- System Integration
- Emerging Technologies

TECHNICAL PROFICIENCIES
OPERATING SYSTEMS UNIX ~ Windows 2000/XP/7 ~ OS/400 V5R4
PROGRAMMING LANGUAGES COBOL ~ SQL ~ CL ~ REXX ~ CICS ~ Pascal ~ C ~ Visual Ba
sic .Net ~ Assembly
SOFTWARE Oracle 9i ~ FoxPro 5.0 ~ Visual Studio 2003 ~ MS Office
XP/2003/2007 ~ PeopleSoft ~ Crystal Report 11 ~ Work Bench & Dialog Systems for
Screen Changes (GUI) ~ Visio
DATABASE/DATASETS DB2 ~ VSAM ~ SQL Server 2000

PROFESSIONAL EXPERIENCE
PROJECT LEADER
Guardian Life of the Caribbean Limited ~ Westmoorings, Trinidad ~ Sep 2001-Nov 2
009
Administered the planning, analysis, development, and maintenance phases of assi
gned projects; ensuring their proper delivery within time and budget constraints
. Established batch and online programs for the system and managed production su
pport rendering proactive resolutions to identified problems and concerns. Train
ed and developed team members for the completion of all assigned duties. Supervi
sed troubleshooting of errors within test regions and assumed the responsibility
as team supervisor for the establishment in the maintenance and enhancement pha
ses of the “Ingenium 5.0†(COBOL) system running on an IBM AS4000 machine. Executed qual
ity control procedures which include the compilation of monthly reports, documen
tation of changes, reviewing of team members’ code and casual analysis. Provided and
rendered first rate assistance to the production of complex changes of the orga
nization.
NOTABLE ACCOMPLISHMENTS
- Competently promoted from Senior Programming Analyst to Project Leader i
n 2006.
- Successfully rendered accurate and timely solutions for at least 90% of
handling time.
- Effectively minimized system downtime and adeptly resolved all productio
n (batch and on-line) disputes within time constraints.
COMPUTER PROGRAMMER/ANALYST
Tatil Life Insurance Limited, Trinidad ~ Port of Spain, Trinidad ~ Mar 1998-Aug
2001
Processed and conducted maintenance of “Capsil 3.2†software system to include system en
hancements, documentation of changes, and review and assessment with data contro
l personnel contributing to problem resolution. Customized and modified vendor l
ife insurance application (Ingenium 5.5) running on an IBM AS400 machine. Added
new modules and functions, as well as changes to current functions and database.
Performed or directed revision, amendments, or expansion of existing programs b
oosting operating efficiency and adapting to new requirements. Collaborated and
liaised with other computer programmers in developing new methods to further ser
ve clients with the highest quality of service.
NOTABLE ACCOMPLISHMENTS
- Proficiently reduced system down time resolving all production issues an
d concerns in a timely manner.
- Provide accurate and timely system solutions
COMPUTER PROGRAMMER/ANALYST
Computer Networking Company ~ Port of Spain, Trinidad ~ Jul 1997-Feb 1998
Determined and handled system requirements through the evaluation of existing sy
stem and interviews with users/managers. Generated and managed a logical model o
f both the current and proposed systems. Oversaw the execution and implementatio
n of the new system and ensured system functionality. Updated and maintained com
puter programs and software packages. Identified and resolved client issues and
disputes and liaised with other personnel assuring the delivery of outstanding s
ervice to clients. Adhered with policies and procedures set by the client promot
ing enhanced productivity.
NOTABLE ACCOMPLISHMENTS
- Competently met all client demands and needs by working as part of the s
ystem development team.
- Significantly developed and mounted Y2K compliant Insurance Package util
izing Visual FoxPro 5.0.
EDUCATION AND CREDENTIALS
BACHELOR OF SCIENCE IN COMPUTER SCIENCE, MINOR IN MATHEMATICS
University of West Indies ~ St. Augustine, Trinidad ~ Sep 1991-Jun 1995
Fellow of Life Management Institute (FLMI) designation ~ Jun 2000
Associate Customer Service ~ May 2000

PROFESSIONAL TRAINING
Introduction to Oracle9i SQL
Oracle Database 10g: Performance Tuning
Oracle Database 10g: Administration I
Oracle Database 10g: Administration II
People Tools I & II
Supervisory Training
Team Building
Project Management I