Summary of Qualification with Computer Operations

* 25 years experience in computer operations

* Highly experienced in multiple IBM systems including AS/400, S38 and S36
* Operations Support for major communications provider
* Supervisory capacity as Team Lead
* Creation of training and system documentation
Professional Experience
1996-2010 | Convergys/ Alltel Information Systems | Atlanta, GA
Client Account AT&T / Cingular Wireless
Team Lead
* Restoration of data to test systems from tape backups of production systems us
ing BRMS and IBM Native Commands
* Time sensitive projects to comply with state requirements
* Scheduling of staff to ensure adequate manpower for system support
* Create processes and procedures to ensure critical work is completed in the mo
st efficient manner, using the most cost-effective resources
* Prioritized tasks and improved turn-around time for responses, thus saving the
client thousands of dollars in billings, fines and actual costs
* Quality control to ensure non-duplication of processes
* Multiple responsibilities including first level support for IBM AS/400 and CAR
E Application (AT&T system)
* Monitor and support 80+ AS/400 systems performance including system upgrades,
file transactions, connectivity, daily batch jobs, investigation and reporting o
f issues
* 24/7 on-call support for CARE Operations and Help Systems Robot Support
Robot Administration / Computer Operations Support
* Responsible for all job setups, deletions and changes.
* Take the lead on all upgrades and perform all changes required for Robot Admin
istration.
* Maintain the databases used to track jobs, Post billings and Pull downs and ba
ckups.
* Download data from the AS400s and create daily reports based on this informati
on.
* Created CDs for corporate clients, ship them and maintain a database of this i
nformation. Saved the client funds by utilizing alternate methods of delivery.
Operations Analyst / Team Lead
* Full responsibility for work performed on my assigned shift.
* Trained personnel updated & created documentation.
* Problem solving, report tracking, quality control of work performed, backups a
nd general operational responsibilities.
* Trained to work with the Help Systems product Robot and work with the Robot Ad
ministration team creating new jobs, deleting jobs and modifying jobs.
* Monitored the database of jobs; quality control of the data base utilized by o
perations.
* Worked Help Systems on upgrades and installs.
Computer Operator
* Hired as a Computer Operator III then promoted to Operations Analyst I then II
.
* Initially monitored 4 AS/400 which grew to 32 AS/400s.
* Responsibilities included but were not limited to backups, monitoring jobs for
successful completion, monitor system performance for problems and if there wer
e problems contact the appropriate groups for problem resolution or work through
the problem.
* Printing and report distribution, verifying accounts balanced before bills wer
e created, documentation, problem resolution, training operators.
* Filled in for the Supervisor when the Supervisor was on leave.
* Worked on special projects as assigned, which could entail investigative work,
reporting, problem solving and suggestions for improvement.
1986 1996 | Associated Distributor | Atlanta, GA
Computer Operator/Operations Supervisor
* Full responsibility for operations of multiple systems including AS/400, S/38
and S/36
* IBM S/38 with over 150 local CRTs attached and telecommunication hookup to ove
r 38 S/36s at various remote locations.
* 1 years experience on Burroughs A series during conversion to IBM S/38.
* Responsibilities included running all batch jobs, month-end and fiscal month-e
nd/year-end closing procedures, tape documentation and tracking.
* Produced and distributed documentation of procedures to local staff and remote
locations.
* Communication Hot-Line for problems incurred at remote sites which required go
od verbal skills to walk users through solutions to a wide variety of hardware a
nd software problems.
* Full responsibility for handling all system messages and communicating those t
hat needed escalation and resolution to appropriate parties.
* Performed daily, weekly and yearly backups.
* Responsible for negotiating pricing on and ordering all computer related suppl
ies.
* Trained and supervised all computer operators.

Skills
Skilled in streamlining work flow processing Computer Operations / Team Lead
Time sensitive to project completion
Detailed Oriented / Team Player
Education
Direct computer operations / Data Processing
General Studies (3 years)
Excellent References Upon Request