Richard King

Mobile Phone: 207-272-2745

Secondary Phone:
E-mail: rk63bc64@westpost.net
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OBJECTIVE
I am looking for an IT Position with a company that values continued education,
military experience and a strong work ethic.
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WORK EXPERIENCE
Field Service Engineer - Shift Lead
July 2008 - present
Tapestry Solutions - Boeing Subsidiary | Fort Belvoir, VA
Government and Military
My primary responsibility as First the Shift Lead is to develop and carry out pr
ocedures to ensure that the NIPR and SIPR production and test environments are p
ulling data from our source providers and that our external users maintain conne
ctivity.
* Support BCS3 application and architecture questions from over 250 CONUS and SW
A users. * Monitor 35+ Windows 2003 Servers on NIPR and SIPR production and test
environments.
* Constantly Ensure Data Connectivity for In Transit Visibility (ITV), RF Tag, L
ogistics Information Warehouse (LIW), STAMIS, MERIT/MIMMS, AHRS, Last Tactical M
ile, and GDMS data feeds.
* Generate and Submit Public Key Infrastructure (PKI) requests to the TNOSC.
* Utilize Remedy to track outstanding issues.
* Create day to day operational policies for a 10 person, 24/7 Ops Center.
* Create and update work schedules.
* Develop and Conduct internal training on software and architecture changes.
PKI System Administrator, Certified BCS3 Field Support Engineer - Six Week Cours
e,
Information Systems Coordinator
March 2008 - July 2008
Marine Corps Systems Command - Tech USA Subcontract | Quantico, VA
Computer/IT Services
* Provide hands on first and second level support for Desktop, Laptop, Blackberr
y and VTC equipment users.
* Use Remedy Action Request System to track and coordinate customer issues and d
aily workflow.
* Track and provide preventative maintenance on assets for over 2000 users.
* Contact appropriate vendor support avenues to resolve customer issues.
Business Analyst
April 2003 - January 2008
Wellpoint - NGS Medicare | South Portland, ME
Insurance
* Help coordinate system migrations for several thousand users at a time.
* Provided phone, web based and hands on training for thousands of end users as
they migrated to new software platforms.
* Create batches of test data in the ANSII X12 HIPAA Format.
* Tier I & II Support for a Regional Help Desk. * Develop ISO 9001:2000 complian
t SOPs.
* Coordinated training and testing between users and third party vendors.
EDI HIPAA Compliance Training, WebX Training, Disaster Recovery Planning,
Enlisted - Signal Systems Support Specialist - 25U
August 2000 - September 2006
Maine Army National Guard | Waterville, ME
Government and Military
* Installed and replaced Cat5 and Fiber Optic Cable using tools such as a crimpe
r and punch down tool for RJ-45 connectors, cable test set and fiber to ether co
nversion boxes.
* Setup basic routers with Static IP and DHCP configurations.
* Setup, integrate, and maintain computer, radio, and satellite voice/data netwo
rks.
* Tracked and maintained 250+ seriel numbered communication assets. Deployed on
two tours: * Operation Iraqi Freedom from 12/2003 - 03/2005.
* Operation Noble Eagle from 03/2002 - 09/2002.
Tier II Technical Support
January 2002 - May 2003
ATX II LLC | Caribou, ME
Accounting and Auditing Services
* Provide upper level phone and web based technical support.
* Troubleshoot hardware and software difficulties.
* Evaluate diagnostic reports to pinpoint incompatibility issues.
Overnight Supervisor
August 1998 - May 2001
Video Monitoring Services | Caribou, ME
Broadcasting, Music, and Film
* Manage a shift of twelve overnight employees in a tight deadline based environ
ment.
* Create keyword summaries of news and other broadcast media.
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EDUCATION
Associate Degree,
9 1998 - 5 2000
Northern Maine Technical College | Presque Isle, ME
My degree at Northern Maine Technical College is in Information Technology. I gr
aduated with honors and during my second year was the Vice President of Alpha Be
ta Gamma, the school's business honor's society.
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SKILLS
Microsoft Windows Server 2003 Network Intermediate
PKI System Administrator Beginner
BCS3 Field Service Engineer Intermediate
Secure VTC Beginner
ISO 9001:2000 Policy Development Beginner
Disaster Recovery Planning Beginner
Active Secret Securtiy Clearance Beginner
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PROFESSIONAL REFERENCES
Tim Collins
Field Service Engineer Tapestry Solutions
571-241-7735
tcollins@tapestrysolutions.com
Sarah Leonetti
Wellpoint
207-253-3688
sarah.leonetti@wellpoint.com