David E.

Wilbanks
17 Merion Road
Dover, DE 19904-2320
dw65935e@westpost.net
Cell: 302-545-5693
Objective
To obtain a position in a document processing and handling department that utili
zes my communication, managerial and analytical skills to influence organization
al growth and development with an emphasis on customer growth and satisfaction.
Summary of Qualifications
* Dedicated site manager with experience in a customer focused environment. Cons
istently achieved record-high customer satisfaction rankings, improvements to th
e bottom line and turnaround of underperforming operations.
* Respected builder and leader of customer-focused teams; instill a shared, enth
usiastic commitment to customer service as a key driver of company goal attainme
nt. Lead by example and ensure the execution of all safety, security, quality an
d document reproduction procedures.
* Dedicated and focused; able to prioritize and complete multiple tasks and foll
ow through to achieve project goals.
* Independent and self-motivated professional with excellent research and writin
g skills; able to grow positive relationships with clients and colleagues at all
organizational levels.
* Computer skills include: MS Word, Excel, PowerPoint, Access, Internet.
Areas of Expertise
Administrative Assistant
Customer Service Management
Complaint Handling & Resolution
Quickbooks Customer Satisfaction Enhancement
Front-End Supervision
Information & Document Handling Teambuilding & Training
Cost-Reduction Strategies
Order Fulfillment
Professional Experience
IKON OFFICE SOLUTIONS - Wilmington, DE 9/04 to 01/09
Site Manager
Managed, recruited, trained and supervised a staff of seven to fourteen individu
als at one time, responsible for document handling, processing and reproduction
for one of the largest corporate entities of its kind on the East Coast.
* Engaged in the recruiting, termination, performance, evaluation, coaching, cou
nseling and training of document handling team.
* Processed payroll, as well as processed payables and followed up to ensure tha
t they were processed in a timely manner.
* Reduced staff turnover and improvement in staff retention by acknowledging the
individual and team efforts.
* Established trust and excellent relationship between the company and the clien
t.
* Attended all meetings and suggested improvements to the daily operation of the
site including, but not limited to, assisting with client needs and services an
d overseeing cost analysis of site production.
* Ensured budget compliance and accountability by preparing monthly reports and
overseeing internal audits of processes and procedures.
* Met task deadlines and maintained efficient handling of workflow by ensuring s
taff accountability and quality control of all production.
* Facilitated swift resolution of customer issues to preserve customer loyalty w
hile complying with company policies.
Uniscribe Professional Services - Wilmington, DE 7/03 to 2/04
Data Production Clerk
Responsible for coding of legal documents into database which was created and ma
intained by the company.
* Engaged in voluminous document control and distribution including organization
al components and retrieval and filing of court documents.
* Prepared monthly and quarterly status reports and service of legal documents.
* Oversaw the faxing, reprographics and extensive data entry of a wireless billi
ng system for the law firms of McCarter & English and Berger & Montague.
EPAR LLC, - Gosnell, AR 05/1994 to 05/03
Executive Administrative Assistant / Bookkeeper
* Answer telephones and transfer to appropriate staff member.
* Perform general clerical duties to include but not limited to: photocopying, f
axing, mailing, and filing.
* Maintain hard copy and electronic filing system.
* Sign for and distribute UPS/Fed Ex/Airborne packages.
* Research, price, and purchase office furniture and supplies.
* Coordinate and maintain records for staff office space, phones, parking, compa
ny credit cards and office keys.
* Setup and coordinate meetings and conferences.
* Maintain and distribute staff weekly schedules.
* Collect and maintain PC inventory.
* Support staff in assigned project based work.
* Typed correspondence and memos
* Power Point Presentations
* Maintained schedule, and planned meetings.
* Coordinate Travel arrangements and purchasing
* Processed payroll and recorded company transactions into general ledger, as we
ll as processed the payables - receiving suppliers' invoices, verifying them, an
d remitting the amounts, receivables billing customers, processing receipts, and
sending statements.
Education and Training
Delaware Technical & Community College - Terry Campus - Dover, DE 9/07 to Presen
t
Earned 65 credits; concentration in information technology
Training: Completed numerous courses and seminars in windows based operating sys
tems, network maintenance and information and network systems and desktop manage
ment. I also have 10+ years of administrative experience with an extensive backg
round in SAP
Future Course Work: I will be graduating from Del-Tech in May, 2010. I will the
n transfer my credits to Wilmington University where I will pursue a Bachelor of
Science degree in Computer & Network Security.
Honors-Awards:
Alpha Beta Gamma Business Honor Society, 4/8/09
Phi Theta Kappa Honor Society, 3/26/09