Koniev L.

Yoyo
216 Highland St.
Brockton, Ma 02301-3773
508-269-5063
ky66afd2@westpost.net
Objective:
Use current knowledge and communication skills to provide best service possible.
Also, to learn new skills that will help me in my current position as well as t
he future.
Abilities:
5 year customer service/sales rep experience
Great written and verbal communication skills
Work very well in high volume, high stress environment
Proficient in MS Office Programs
Quick Learner/not afraid to ask for help
Self-motivated
Work History:
August 2007-May 2010 Mobilexusa, Brockton, Ma
Third shift CSR/Dispatcher
Answered 20-70 calls a night. I booked x-ray, EKG, and ultrasound requests via t
elephone or fax from nursing homes, hospitals, and other healthcare facilities.
I was responsible for coordinating technologists (those who perform the exams) f
or the New England Region. (Connecticut, Rhode Island, Massachusetts, Vermont, N
ew Hampshire, and Maine) I would call and/or fax results of the exams to the fac
ilities. I worked with the Teleradiology Department to fix problems that arouse;
i.e. delays in reading, missing images, or missing patient information.
February 2007-February 2008 Specialty Catalog, W. Bridgewater, Ma
Customer Service/Sales Representative
As sales rep I took 100-175 calls a day. I provided customers with information a
bout wigs, wig technologies, and wig accessories in order for the customers to m
ake best decision about which wig to purchase. Also, I was responsible for up-se
lling promotions and accessories. I had to learn certain state laws and requirem
ents for the renewal of nursing licenses, as we also sold Continuing Education C
ourses. (CECs) I provided the nurses information concerning their states minimal
required course hours or state mandated classes needed to renew their license.
As a CSR, I helped customers track late packages, issued refunds, helped in exch
anging merchandise, stopped customers from cancelling orders, and tracked invent
ory.
September 2005-May 2006 Verizon, Braintree, Ma
411/information Operator
I worked in a high volume call center, answering approximately 300+ a day. I pro
vided customers with listings for residential and businesses. If not direct matc
h provided best three possible listings. My other duties included giving driving
directions, movie times, and a synopsis about movies.
Education:
School:
Pensacola Christian College, Pensacola, Fl
Attended:
September 2001-December 2003
Major:
Broadcast Communications
Degree:
N/A
School:
Brockton High School, Brockton, Ma
Attended:
September 1997-June 2001
Major:
N/A
Degree:
Diploma
Misc:
Speaks Creole (Haitian)
Video editing skills
Photography
Audio mixing